Customer Testimonials

Appreciate the customer centric attitude in your bike maintenance/mechanic business.

Your service is consistently THE BEST! Your employees ROCK! don't know how you manage to find staff members who genuinely enjoy assisting people, but you do. I don't go anywhere else for any of my biking needs and I constantly recommend you to friends. Thank you.

After buying our last 6 bikes from your store, we love the experienced staff and good selection of quality biking gear. And you stand behind your products.....should any servicing need doing, you have qualified people working on things and they take the time to explain everything. Have always felt good about recommending you to our friends.
Sue Last name removed

The service provided to us by Matt and the rest of the team was superb.

good selection of products. Staff very helpful. Great customer service.

The man that helped me with my bike spent about an hour fixing it up for me and never charged me anything! So helpful trying to get me back on the road!

Excellent customer service. It was really busy when I came in but i could see staff were friendly and attentive even as they were rushing around.

Great products, exceptional services and staff. We have been customers for >20years and frequent customers for the last 15 as our children grew their way though Chariots and several bikes to adult sizes!

I find that servicing is excellent.

And the personnel excellent as well.

Thanks,
Name removed

Fantastic Service and Products

The people were really knowledgeable and helpful.

I like the people in service w 10 .

Pretty much everything

Very service oriented and great communication about when special order products arriving. Show great integrity when something doesn't seem quite right, you fix the issue.

Great expert advice from the well-informed sales crew. Discovered some new product lines, which was nice (although stock on a couple of items was too low to meet my needs).

Thanks for checking my bike. I will be back with the parts to fix it

Friendly and efficient service.

Courteous, helpful. Not condescending to new riders. Good inventory. Good Trek products.

friendly, knowledgeable, local repair

Great store, great people, great service

Just bought aTrek Domaine SL 7 - expensive bike ... for me. Staff in both stores Main street, Sara; and Jessica and Matt Walsh at the w10th store were all great! Everyone is very knowledgable, and honest!
I started by kicking tires and test riding and wanted to ride a few other brands. Only ended up test riding one other brand as I was so convinced by the knowledge and advice I got, especially from Matt, that I just decided not bother with more test riding other brands, and bought the Trek. Love the bike! I've always got solid service at Westpoint. Over last 10 years my bike purchases x 2, and all clothing and equipment have been at Westpoint. Thank you!!

Service completed in a timely manner. Completed exactly what we discussed

Great selection,knowledgeable personnel,quick reliable service---with a smile

Friendly, knowledgeable staff.

Great service!!

The staff thoroughly listens when I present my needs.

West Point Cycles on 10th provides consistently excellent service. Everyone there is helpful and, above all, knowledgeable about bikes. Most times they can figure things out on the spot without incurring a cost. Even when they are crazy busy (which is most of the time!) they attend to my needs without rushing.
I am so grateful to MY BIKE STORE!
Name removed

Willingness to help with even the smallest issue
Great attitude - welcoming, cheerful
Professional - I have confidence in your service & product knowledge
Great staff

Very helpful and knowledgeable staff.

Immediate service to fix brakes at reasonable charge... bike test rode to prove ok... good service and knowledgeable... thanks!