Customer Testimonials
Great individual service. Scott was amazing at finding everything we needed to make our shopping experience the best it could be!!
Good quality, solid prices, fantastic service.
Super friendly and knowledgeable staff!
Service form people that know their product and believe in it
Great service from Mitch and crew. We love our ebikes, so much fun!!
Professional staffs. High quality bikes and other products.
Prompt, courteous, and expert service and great communication. Thank you!
Quick, competent and professional.
The hot staff
Great team of experts. This group who work there are all cyclists themselves, so they know what they are doing and love doing it. Top notch mechanics. Excellent service. Always interested and happy to spend time talking about biking. They are passionate about their products and services and it shows in how they treat their customers.
Variety in the store. I also like that you offer bike repair clinics.
The service is outstanding, the people are friendly and always have or can get what i need for all my bikes.
The personality of the staff
I was very pleased with the sales staff & am looking forward to a continuous relationship with them in the coming months and years.
Good knowledge and friendly service
good selection of bikes, reasonable prices, friendly service
Your staff is great!
Friendly helpful staff. awesome bikes.
We are amateur cyclists who were looking to buy decent quality hybrid bikes for recreation cycling. We really enjoyed dealing with Matt and Alan. The staff at Trek are competent, no pressure professionals who know their stuff and don’t try to oversell to customers who aren’t hardcore cyclists. This was the first and only place we checked out. We instantly knew it was the right place for us. Our bikes were ordered and arrived quickly. On pick up we were surprised to run into another customer who we knew. He is a serious cyclist and he complimented us on coming to the best bike shop in Victoria . The whole experience was really positive for us and we are loving our quality bikes.
I have always found staff to be friendly and helpful. If my bike needs a quick adjustment, the guys take care of it right away. Excellent service!
Staff were friendly and knowledgeable, they helped me find the perfect bike for what I needed and were willing to help answer all future questions
Dependability, durability, reliability. Friendly and helpful staff.
Friendly and knowledgeable staff
Well designed bikes
Fast friendly service
I love the great service, knowledgeable staff and super cool products!
Great service, very knowledgable.
It's not just your products and service but the professional and personal attention I receive every time I visit the store that keeps me coming back. Whether it was service, sales or just barrista'ng keep up the great work.
I like products & knowlege but Sometimes staff ignore customers when they come in
Matt was very helpful with my purchase of a Trek 520 touring bike, both prior to, and after my purchase.
Professional-level gear and service