Customer Testimonials
Best mechanic's, very reasonable prices, especially for high end equipment. It's a shop for all levels cyclist.
love all the staff, they are knowledgable, and personable and absolutely a pleasure to deal with, every time!
Prompt and friendly
Knowledgeable staff
Customer service was amazing!
We have always received high end service and we recommend all our family and friends to Trek Bikes.
Trek bikes are excellent, dependable, fun products to ride.
Trek Victoria Staff provide timely service.
I would highly recommend this company.
Responsive helpful and friendly
quality!
While I waited in the parking lot to speak with a sales associate, I noticed how cheerful, professional and friendly all the staff were. When it was my turn I had to explain my situation to Scott. He was very patient and understanding. I knew what bike I was looking for, and explained why that particular bike fit my needs. Scott allowed me to take the bike for a test ride, he was smart enough to adjust the seat from a distance away. I ended up purchasing the TREK Verve as it was for comfort. I love my new bike! But I forgot to buy a bell.??? I had a bike rak for my car that was given to me. Way to complicated, so Scott freely helped me figure it out, and showed me how to attach it to my car, and loaded the bike for me. Thank you for all your help Scott!
Cheers,
Angela
Knowledgeable, friendly, quality and good value
Prompt service and always helpful, friendly and knowledgeable staff. I feel like part of the store’s cycling family.
Excellent range of quality products. Extremely knowledgeable, helpful, welcoming and friendly staff.
Enthusiastic staff and great service and selection
Great products. Friendly, knowledgeable staff who have a passion for bikes and riding.
Good products good service
Tom White was super helpful with my ask!. Thank you!
Great service. Nice knowledgeable crew. I would recommend everyone to their store.
Friendliness and understanding. I am also a casual cyclist and I feel comfortable at the shop - not having to be a “cyclist!!l
Really appreciate the personal touch and friendly staff.
Excellent service
Great service always! All the staff are super helpful and friendly.
It is a shame you are so busy....haha, but it is probably because your service is so good. The staff are always very friendly and helpful and knowledgeable. The service on my bike is reliable and makes me feel safe on my bike.
I enjoy everything about Trek bikes but especially the people!!! I enjoy every trip there.
Dale Olsen
fast and friendly, good knowledge
Trek Victoria always has great products. Everyone is very knowledgeable and friendly. You can count on and trust Trek Victoria for all your biking needs!
Friendly and knowledgeable staff - always feel welcome when I come to the store. I appreciate the emails that get sent out about workshops, events and sales.
Cam did a great job servicing my bike I was always in a timely fashion as well.
Good advice, great service, and excellent bike fittings. Products supported are good (Trek, Cervello).
Community is the above and beyond - staff is friendly and supportive, good rides (both road and gravel) supported out of the shop.
Overall I am happy with the shop!
For my mountain biking and road biking needs, Trek Pro City is my go-to shop. I’ve always been treated fairly, the service has always been fast and—importantly, as a woman—I’m taken seriously and my many questions are answered thoroughly.