Customer Testimonials
My experience with Trek Bikes has been nothing short of exceptional, beginning with my very first visit and improving with each return. The shop's welcoming ambiance, combined with an impressive selection of high-quality bikes and gear, sets the stage for the unparalleled service delivered by their passionate and knowledgeable staff. Their commitment to customer satisfaction shines through in every aspect, from providing thoughtful guidance in selecting the perfect bike to offering comprehensive after-sales support and engaging in community activities. Trek Bikes distinguishes itself not merely as a retailer but as a dynamic pillar of the cycling community, delivering an unparalleled experience to cyclists across the spectrum of expertise.
Very knowledgeable sales & service team. Not pushy and very empathetic to the customer needs
Fast friendly service.
Thanks so much for the great service as you always come through for me. The service and team is so good I travel from White Rock for service and cycling needs.
Knowledgeable staff that are super helpful and guided me to everything I needed. Left my bike to have some work done on it and it was ready a few hours later. Quick and easy! Thank you!
Great service
service supreme !
Excellent, communicative and friendly service over the past 6 years
Great service!
Great service and products! Friendly
Quality of Trek bicycles & excellent service.
Good array of products, excellent bike mechanics, great customer service.
Fast and friendly service. I brought my bike in because of a shifting issue and got it back the same day.
Great staff ,retail and bike mechanics.
Have helped me many times with quick bike service.
Always appreciated.Would highly recommend 👍😀
Excellent service, knowledgeable staff
I liked the low key, but knowledgeable approach by Scott Mitchell to selling me a Trek bike.
I always receive great service from the mechanics.
The guys at Trek Victoria are very helpful, knowledgeable and just a pleasure to work with.
Love the staff. Always friendly and very knowledgeable. They are my go to for everything bikes!
Staff is knowledgeable and helpful.
The guys in the shop were amazing and super nice when I went to get my tires set up tubeless.
Great service with quick turnaround times
Always friendly and knowledgeable service
It’s about the staff… always helpful and a great group.
Products always superior. Service is innovative and also superior when dealing with special requests, like this time when handled by Spence.
Friendly guys, good service and fast
Great staff and products. Expert mechanics. I like very much the shop’s community involvement.
One minor quibble in this transaction was my request to leave the cables for me to do, and salvage the old disc brakes for a commuter project didn’t seem to make it into the work order. Perhaps I wasn't clear. Work done and price was great. Previous jobs have been fine.
Helpful, knowledgeable, seem to have my best interests in mind rather than upselling me on stuff I don't need so you have your best $$ interests in mind. Staff friendly. Highly recommend.
The people are amazing, friends and very helpful
The staff is always friendly and helpful. Top notch mechanics. My bike always is returned looking like a new bike. A sign the mechanics take pride in their work and believe the little details matter.