Customer Testimonials
I have purchased many items at The TREK store in Victoria over the years, the most recent being a beautiful TREK Domane that team set up with wheels I owned from a previous bike, and then provided a bike fit to tailor it to my needs. Well done everyone, I'll definitely keep coming back!
Excellent service. The staff is very knowledgeable and helpful. The bike selection and quality is superb. Thank you!
C. Weber
great, friendly people, quick service and they educate you in the process, which is very nice as someone who is still not to familiar with the ins and outs of bikes
Great people work there.
The folks at the Trek Store are so good at helping me figuring out what I need and what fits in my budget. The stuff can get kinda spendy so its good to have realistic advice
Very friendly and knowledgeable staff. They took the time to make sure my bike was set up properly and I knew how to use it. Scott answered all my questions and took the time to make sure everything was working as expected
The store has a wide selection of good quality products and the staff is knowledgeable and helpful.
1 My favourite bike brand
2 excellent service
3 helpful and friendly staff
Products very high quality and service fantastic, especially the mechanics
As always the staff are very helpful. Bill spent a bunch of time helping me find ways to solve my foot pain issue - hugely appreciated.
I like that the tv is always on with sports. Nice distraction if there’s ever a need to wait around or hangout for a short while in the shop.
I trust the advice given when I purchased my bikes. The service from all the staff is second to none. I know my bikes are in good hands with whatever service is needed. I feel well taken care of!
Your sales people and mechanics take the time to understand what is needed and to teach me about what my bike needs and about the products that I am asking about. Thank you!
Excellent staff and service! November 13th, 2023
Always enjoy working with them.
The TREK bicycles are incredibly well designed and offer an amazing ride.
I would recommend them to any prospective purchaser.
Dave
They took care of an old Trek recall from 2009 promplty.
Our first impression of walking into the shop was great. Staff were busy servicing bikes and helping riders who showed up in need of a quick repair. Troy helped answer questions we had about e-bikes and he provided us with several suggestions without any pressure. My wife and I each selected a bike which Troy quickly set up for us to take a test ride. We left the store half an hour later with two new Trek e-bikes after receiving a full rundown on charging, storage and general riding with an e-bike. We had visited other bike stores in town previously, but our experience at the Trek Bicycle Store was exceptional. We are thrilled with our purchase and can’t wait to explore the trails around the Island, knowing that we can get our bikes serviced in the future by a skilled set of technicians at Trek Bicycle.
Good staff and you have some of the stuff I can't find elsewhere.
Great staff, friendly atmosphere.
Excellent products and terrific customer service
Good brand, friendly staff.
I like that they text you when parts arrive or your bike’s service is complete. Staff are all very helpful.
Great bikes, but even greater service!!
Mitch was kind enough to take the time to work on my rear brakes and enabled me to continue riding.
Professional, personal and price competitive
Great service. Answered everything question I could think of
Great store, huge selection of product and professional, knowledgeable and friendly staff.
Great service, friendly staff and good bikes!
Everyone was great. Scott answered the phone on 2nd ring and got me in right away. Bike was ready right on time.
Thanks all.
Cooper
Great bikes, friendly professional staff
Went above and beyond to get my bike back to me in time for a trip - Huge thanks to the shop crew!
Highly recommend!
Best staff and full complement bike store in Victoria!