Customer Testimonials
The item was not over priced compared to the internet. The had it in stock so I was able to get back on the road.
Fantastic team. Everyone very understanding as the customer. Tries to understand when a person wants to look alone and whether they want help. That is a very difficult decision for a sales person to make.. both types of customer .. the Person on their own, and the person that wants help can both complain. One complains about too much help. the other one not enough help.
Great store, great staff, great products
Very happy with my purchase in May 2023. I bought a dual sport ebike, been riding it to work about 40kms, and haven’t had many issues. I took it in for an adjustment, they tuned it all up at no cost!! A week later I blew a couple spokes, took it back and again fixed it all up at no cost. Very pleased with the level of service I’ve experienced. Thank you!!
Both before and after sales service has been first-rate! Am absolutely loving the hike, and would highly recommend Troy and the team at TREK Victoria for any of your cycling needs!
Everyone who works there seems to truly care about making your biking experience the best it can be whether that means selling you something or just giving you free tips and advice. Its fun to watch the interactions between between the staff and the customers as they all look like they have been friends for years...
Everyone is friendly and helpful. My Trek bike is perfect for me. Thanks😊
The only shop in town that carries ASSOS! They also have a good selection of women-specific clothing and gear.
Superb personalized service from staff who really care, are very knowledgeable, and get along well with each other, making it a welcoming place for customers to shop and hang out.
The bike fits me properly, well balanced, and rides perfectly under control.
I had come in for a tune-up on my new/used bike and the guys were on it right away. I was able to pickup within a couple hours. Mechanic went over front to back checking functionality and
Performing maintenance. Great job, these guys work as a well oiled team.
Good Work!
Really helpful and patient
It was very helpful to be able to test drive an ebike on the downhill slopes instead of just the local streets. Riding a mountain bike on the road doesn't tell you much about how it would perform on the trail. I liked how it handled and that clinched the deal. I've been in a couple of times since with issues and they have always been quick at dealing with them.
Thank you to the service shop and Scott for rushing my bike through a service. I was only in town for the weekend and needed a diagnostic completed and service check on my Trek e fuel. I was in and out in less than a day. Muchas gracias.
Friendly and knowledgeable
Quality products, good service, easy going staff.
Great service!
Thanks for the quick and friendly service...
Great service
I thought you offered great service.Scott was very honest and your prices were very fair.
Friendly and honest Service. The prices are fair and the work is excellent. I can always trust that when I bring my bike in it will be done right the first time. And go above and beyond my expectations. They also always clean the bikes which is a nice perk.
Products are great. Staff are friendly and incredibly knowledgeable. The best local bike shop!!
Products and services delivered by a loveable bunch of jackasses
Wide range of accessories and bikes as well as very knowledgeable and skilled staff.
Great products and top notch customer service over years of supporting the store
Very knowledgeable staff. Willing to answer any questions. No pressure
Very professional. Great customer service. Kept me updated. Gave me a loaner bike while mine was being repaired
Compact and well build
It's a busy place with lots happening. It's kind of an open concept that makes you believe you're a part of things. You also have a great location.
Great after sales service, friendly staff.
Everyone was extremely helpful, friendly and knowledgeable. They were nice enough to service my bike fast and get it to me the same day. They also fitted it to me so I could have a more comfortable ride. 10/10.