Customer Testimonials

Great service, friendly and helpful

Fast, effective and very friendly service always. Top notch!

Very attentive, took the time to show me several options, never felt rushed. I appreciated that.

Will return!!!

Loved dealing with multiple women in a bike shop.

Easy to make appointment and repair was done in a timely fashion. Appreciated the recommendation of basic hand grips at a good price.

Fast, friendly and efficient. Listened to what I was looking for. Very happy with purchase!

Hi, I had found & called your store because I'd been searching for a Specialized saddle that was not longer being made but had worked very well for me prior to a cycling accident in 2020. You had it in stock...but I live 3hrs away from Kingston, so was a bit of an issue!

I spoke to Leanne who was so nice & helpful. She arranged to have the saddle shipped to me & I received less than a week later. When I received my package, Leanne had included a nice little note wishing me success with the saddle. I'm happy to report that it's working well for me!!

She truly made the experience a 10 & I wouldn't hesitate to recommend your store & Leanne to anyone in the area.

Thanks very much,
Name removed

Knowledgeable, solid products, professional.

Excellent

Great and friendly staff and vary helpful

The staff takes time with the customer

The service was excellent. Very knowledgeable staff, very attentive and pleasant.

So far I am very happy with my new bicycle!

Prompt service allowed kids to get back in the trails quickly.

I always recommend Trek Kingston for people looking for a bike or service.

Special thanks to Sue and others who got my commuter bike all fixed up and running like the well oiled machine she was in her glory days. I had an excellent ride in to work this morning!

Nous avons acheté un support à 6 vélos la semaine passée. Super service se fut incroyable!!!! Merci encore super apprécié!!! Merci!

I am able to buy Bontrager gear knowing I can return it if it doesn't fit!

Exceptional service! Great attention to details. Everyone was friendly and helpful. Bike was late coming in which wasnt there fault but they handled it well. I would recommend them to anyone.

emailed info re upcoming apt., followup receipt via email & getting greeted by name when i arrive to deal with a service request...as well as extra help being available to make an adjustment to my installed items

I was the only one in the store when I arrived. There were only staff there.
I researched and asked for the Saris 2 bike trunk carrier. They were sold out.
The owner said to wait as he had another idea for me.
He came back with another bike carrier from another supplier.
It was more expensive and had much more options.
He gave it to me for the lower price!!!!
I was so impressed with the service.
While he was getting the carrier, the girls and I were having a great conversation and laughing and joking around.
It felt quite relaxing and I would say a great place to go and get a bike or any accessories.
Quite happy for the whole experience!!!
Thanks again!

Quality

Friendly courteous service

Your service is fast, friendly and at a competitive price!

Thanks!

Quick and easy service!

Service is always attentive, quick and friendly. I like the text message when my bike is ready to be picked up

I love the Trek store in Kingston. The people are very friendly and really know their stuff. Great service.

Honourable mention from a very grateful 2022 Friends 4 Life Bike Rally rider who needed an emergency pressfit bearing fix at the 300 km midpoint in Kingston.

Heh guys.

Bought a Trek Checkpoint ALR5 Driftless. Started talking to Leanne, who was excellent and walked me thru the process over the phone without putting on the hard sell. Ended up booking a time to come in for a size check/fit.

The bike was ready at the appt time (I came from Ottawa so this was important), and Beth did a very professional job with the sizing/fitting, and providing me with the requested accessories. The only thing I couldn't get during the visit was a custom Trek Kingston Jersey or T-shirt (will definitely keep an an eye on the website)

The checkout experience was great as well. Finally a shoutout to the Mechanics. The bike was still in the box when I called, so I suspect it was assemble for my appt. First ride was 114km on mostly gravel north of Gatineau Park with 750 meters of climbing. Bike was flawless, with the rider was as well.

Thanks again

Name removed

Staff are amazing and kind! Service is prompt and the best in the city.

Great!

Super friendly and very quick! Didn’t over sell me on anything and price was very dry reasonable.