Customer Testimonials

Great service, friendly staff. I would definitely recommend to a friend

Excellent staff!

I was on a long multi day ride and popped in because i was having saddle issues. The woman who helped me quickly measured me and had me on my way with a new seat fast. I really really appreciated her (blonde long haired woman at the kingston store - sorry i didn’t catch her name)

Great fitting for a gravel bike!

I like the quality of the products and how personalized and friendly the service is !

The staff are patient, professional, helpful, informative, knowledgeable, and extremely friendly :)

The services provided are above and beyond ! Thank you trek team ^.^

The amazing service. Very customer oriented and so friendly

Service was prompt and got me back on the road quickly after a flat tire. Thank you! Thank you!

great procucts and a wonderful team

Friendly, prompt service. Exceeded my expectations!

The service was great. Friendly helpful staff and owners. We have not been out yet as other things have taken our spare time so I can’t say much about the bike yet

Consistent, friendly!!!! and knowledgeable staff. You did a great job on my cheap bike. Thanks.

Great Product, selection and service and customer service is second to none…!

came in for 3-month post-purchase complementary servicing. Staff greeted me in a very positive way, were ready for me, conducted the service as promised, updated me on what they did, and had me ready to go at the promised time (same day). All great ...

Quality and staff knowledge

Friendly, professional, reasonable prices

Very friendly. Explained everything to me. Kind. Gr
Eat clear communication

Leanne and Ashton and Mina were very friendly and helpful. Leanne was very good at answering my questions and making appropriate suggestions about the bike I bought and the extras she recommended.

Thank you for the excellent service! I truly appreciated the commitment to have bike ready as early as possible. I am starting my journey with cycling and I appreciated all the time that was given to me with explanations.

I am looking forward to making cycling a part of my healthy journey.

Love my new tires. And the staff and even the owner, make one feel so welcome!
Good vibes…ergo a pleasant experience!

Merci…First name removed

Oh…yes…and mechanically they also do a fine job!

The direct customer care provided.

Service: attentive, kind, funny, knowledgeable, listened to our requirements, above and beyond expectations.

Products: high quality, attractive design, good selection.

Excellent and friendly service. Fair prices.

They’re always friendly helpful and knowledgable

Very friendly and competent Staff. The Trek FX3 that I purchased has turned out to be all that I had hoped for. I did my research on this bike and was supported in every step by my new friend, Leanne. I am very confident that my future service requirements will be met in the same way.

Great customer service and good deals.

Helpful service

Excellent service with very helpful staff !
The staff go out of their way to make sure your questions are answered and you are completely satisfied before you leave with your new purchase.
Would highly recommend!

Availability of product in times where getting a bike is difficult.
One stop shopping, lights, bell, saddle bag, upgraded seat and helmet all in one purchase

How personable all of your staff are. How accommodating everyone was to my pickup request after hours.

Pleasant knowledgeable team. Was super excited to get a new bike.