- Phone: 6137673076
Customer Testimonials
Great staff. Knowledgeable and helpful
Good quality products, excellent service & communication
Very courteous and knowledgable people at Trek Kingston.
Your products are of very high quality, as are your bike repair services. Discussions with your staff about accessories have helped me to make the right purchases for my budget and needs.
The service is great & the staff are very knowledgeable. I like the calm atmosphere when you enter the store. it's not like some other shops where you are bombarded and pushing a sale onto you. I also like the fact they go by "basically if your not happy with the repair bring it back" . I too volunteer @ a community bike shop and think along the same lines . If your not happy will do our best to fix it proper. So they definitely meet the customers needs . They do not push you out of the store but take the time to answer your questions but also explain things to customers what was replaced and why. I have dealt with many bike shops over my years but very comfortable with bringing my business to Trek . Great Staff and Great Owners so all I can say is Great job to everyone there and they take the time to get to know their customers by name .
Great personal service. I have been accommodated on short notice many times and am treated like a friend more than a customer. Bontrager gear, lights, wheels and clothing have proven excellent. 2 of my riding buddies have bought domane's since my purchase 3 years ago.
Good products and an extremely personable staff. Having a brick and mortar store with good accessible service is a treat in this day of internet everything.
Great service, friendly staff and efficient
Would highly recommend anyone of any age group but especially CAF Vets to check out the Trek store in Kingston. Leanne, Ashton and their staff take their time and explain with a high level of confidence and expert knowledge about what kind of new or gently used bike, if available, would be suitable for ones riding style and level of comfort. High quality accessories available to help you with your cycling experience as well.
WRT CAF vet's, with Leanne's life experiences, she can tailor the shop and will accommodate with a high level of skill and understanding, to lessen the anxiety experience for her customers.
Every bike is sized and set-up, tailored for the rider and i was positively amazed and pleasantly so surprised with follow up care offered at intervals after purchase to ensure rider comfort and safety. Top notch and give the Trek store in Kingston the highest marks that i can.
Check them out, you will be happy that you did !!
Great, friendly service and repairs, knowledge freely shared.
Really knowledgeable
Locally owned, so I there are familiar faces alevery time I go in, every single staff member is incredible and always a pleasure to talk to and deal with. The bike I recently bought is not only treating me excellently but also being treated excellently by the mechanics at this location. 11/10
Great staff, always welcoming and very supportive!
Knowledgeable and friendly staff
Friendly staff and great customer service!
Great products, service and staff
Knowledgeable staff helping to inform Cyclists both new and experienced about the advantages of the Trek line of products.
Product backup and follow through are unparalleled in the Bicycle industry.
Great bike - my second Trek. Always had excellent service with the previous bike (back at CyclePath, then) - including immediate puncture repairs! Excellent staff, knowledgeable.
Store situated within walking distance of my house, as well as being on the route of both local and express city bus (for when the bike is "in the shop".
Only possible problem: such a good bike could be the target of theft...like my first one was!
Friendly, courteous , patient and fair
The friendly smiles when walking in thru the front door, well laid out and professional showroom, excellent advice and mechanic's service, Clean washroom for clients, fast turn around, all lead to to a great experience
I was in a real pinch and I was fixed up and went on my way. Service always fast and friendly. Thank you
Patience and the willingness to help.
Love the bike. The staff were amazing and very helpful. Not pushy just knowledgeable and easy to deal with.
I am very impressed with your front-line staff. Customer service from the women up front, each time I've been there in the last month (three times) has been stellar. I am glad to be given the opportunity to let you know how I feel because finding a bike store that can competently service my bike (which you did!) and provide warm and friendly service, I'm sold. I've been at a loss as to where to go since Mark Dwyer's shop has closed a couple years now. I just bought my Felt last summer, but don't wish to have the bike store from whom I purchased it to service it.
I would highly recommend Trek to any of my cycling friends. Name removed
Easy returns
Just great customer service
Very reliable. Well made! Excellent staff at Trek Kingston store!!
Knowledgeable and helpful staff!
Love the staff. Very welcoming, attentive and highly skilled regarding cycling.
Excellent service. Provided a tune up with some great suggestions for "upgrades". It's like riding a brand new bike. Very happy with service and products.
Very helpful and friendly every time I've been there. Quick at fixing bikes too