- Phone: 6137673076
Customer Testimonials
Excellent staff, knowledgeable, friendly, best in Kingston and beyond.
Quick friendly service
Not trying to sell you something you don't need
Doing special orders quickly
That you stand behind them. Help the customers to they're utmost satisfaction
Friendly knowledgable staff. I was made to feel welcome and my business appreciated.
Very good selection at decent prices.
I’ve been a fairly regular customer for several years. The products are standard for bike shops. The store looks great. A spacious show room with a nice variety in selection. What brings me back again and again is the people. The service is always friendly, non judgemental and super helpful. So many other bike shops I’ve visited have a cliquey feeling, like you’re not worthy of their service. This Trek location feels welcoming from the start. From novice to hardcore, you’ll be welcomed here.
I appreciated the explanation of costs and potential areas of concern in terms of the repair. Staff had incredible product knowledge
Good products, knowledgeable staff, no high pressure sales tactics.
Rented a bike and customer service was outgoing and helpful...full credit when credit is due and in this case made my experience worth the trip
The people. It's the best service in town.
Great staff and owners!
I was greeted in a very friendly way and received all the info I needed to make a choice of what to purchase.
Products are great, but the service is outstanding!!
Salespeople are super knowledgeable and take the time to answer all your questions.
Customer service was amazing. Everyone was so polite and they gave my bicycle only the service it needed but they also went above and beyond in making sure everything was correct. Great store and such friendly service. One of the best stores of any type I’ve been to. Thanks.
Friendly service; effective contact via text/email. Great store layout!
Fast service with smile .. spécial tanks
The staff was knowledgeable and attentive to my concerns. Also, they were frank with me about the cost of needed repairs and that the cost would likely exceed the value of the bike to me.
I was fitted for my bike and found the employee (Beth?) very knowledgeable.
good bike, but you could of split the HST with me!!
Staff was friendly and helpful
The showroom was attractive and inviting
The bikes look like decent quality
Great customer service
Service was great. The sales person had great knowledge of the Trek and Bontrager products
I like the individual attention I get when go into the store. The products are high quality and the staff are extremely knowledgeable about which gloves or shoes or bike might suit my particular needs or desires.
people went above and beond to make sure we were happy and also explained in detail bike functions
Excellent customer service and quality work.
We brought 2 older bikes in to be “tuned up”. The staff assessed the bikes and recommended minimal work-enough to get the bikes working without overdoing it and spending unnecessarily. I really appreciated their recommendations and will definitely go back there to purchase new bikes if that’s what we decide. Great customer service. Thank you.
I am a huge fan of electra bikes, the service here was very friendly and my parts came in quickly.
IT was done quickly and right, I was giving information as to what was wrong with my bike and options.
We were traveling and had some major trouble with our bike rack. The employees at trek did everything they possibly could to help. They trouble shooter the rack for us. They searched all of Kingston for a new rack for us. When we figured out we were really stuck, they offered to store our bikes for us for 2 weeks for FREE!!! Amazing service and kindness!!!