Customer Testimonials

quality products/knowledgeable staff/attention to client needs/ensured that we understood the warranty, the product and that we were getting a bike that addressed all our needs.

Great product, knowledgeable friendly staff:)

Friendly service, helpful information and organized space.

Staff are very Friendly & Knowledgeable about Products.
Very Satisfied with my Bike & Accessories
Will Highly Recommend Trek Kingston

The service is excellent. Really like the new location.

Friendly, expert and timely service!

Store is super welcoming and staff are great.

Online service and sales booking system is a great option for efficient and informed scheduling.

Trek offered everything I was looking for in a gravel bike. I also liked the fact that parts easy to get should I need them. The service I received at Trek Kingston was exceptional. I dealt with both Leanne and Beth. Both gals were knowledgable and listened to my needs and wants. They took their time to set me up on the trainer to ensure the components were tweaked to fit my physique and riding style. All in all a very positive experience... thumbs up!

owners and staff are very friendly and helpful.

The experience in your store was great from beginning to end. You were great to my child and got her situated in your play room. Quickly took my bike in for service , helped me purchase a new bike and accessories. Your store eve gave my daughter a free bell for her bike. It was a quick and painless experience and I will be shopping there in the future. The only reason I haven’t selected a 10 for the scoring is that the rep that helped me purchase a new bike didn’t provide me much decision making information about why I might be interested in one trim model over another . Why might I not want the marlin 6 and potentially want a higher number trim. What do they provide that my current selection doesn’t and how might that be a benefit or determent. Thanks for all your help , love the new location.

Big bright store with much inventory to choose from. Friendly, knowledgeable staff that go out of their way to help. 10 out of 10.

My bike is running super smooth post-tune up.

Amazing interaction as always. My go to for all of my bike maintence needs.

friendly, knowledgeable, didn't try to upsell, bright and roomy physical space

Amazing service as always! Thanks guys

Very helpful staff and always happy to help

Exceptionally friendly and knowledgeable staff

Amazing service and products.

Fantastic customer service! Super knowledgeable and friendly. We love our bikes!

Incredible staff and great products. Plus, in their new location there is plenty of free parking!!!

Great clean shop. Great location. Super friendly staff. Even the mechanic poked his head out to see if I needed help with a bike. I didn’t. I was just drooling on the bikes.

I’ll be back next time I’m in the area.

Cheers.

Thanks to Mike for getting everything in order and go through my options thoroughly.

Very friendly and knowledgeable

Personal level of attention, took the time to explain the pros and cons of each bike that I was looking at (Mike, Leanne and Ash), personal bike fitting and explanation of how to maintain my new bike with disk brakes (Beth). All staff were willing to help and ultimately I found the bike that best fit my needs. Great job on the part of all staff and setting my new bicycle up for winter inside training. Look forward to future dealings with the bike shop!

Friendly and delivered as promised.

Someone greeted me almost as soon as I walked in the store, even though the store was pretty busy at the time.
They took the time to listen to what I was looking for before recommending a model.
Once I settled on a model and size, I was able to take the bike for a ride to make sure that it felt right to me
I was able to get all my questions answered during my visit.
They offered keeping the bike reserved for me for the rest of the day while I continued shopping around.
Once I went back to the store to complete the purchase, I was able to finish it without having to explain everything from scratch, but just providing the quote.
While the mechanic was setting up the bike, I was given all the information regarding my new bike (service, warranty, recommended maintenance, anti-theft program).
I never felt that they were trying to add unnecessary items/accessories.
Every single person that I dealt with was very kind and respectful.
After taking the bike for some rides, I have just loved how smooth it rides.

This is my go-to bike shop for great service and products. And I love the convenience of the new location!

Friendly, knowledgeable staff.

Friendly and knowledgeable.

Good product and great service

Pleasant knowledgeable staff. Quickly responded to a problem I had shortly after purchase.