Customer Testimonials

Excellent customer service

The staff is knowledgeable and take time to meet your needs. They discuss with you why they are suggesting certain items so that as a customer, you can make an informed decision.

High end gear, accessories and priced right!!

The staff are the best in the business. Treat you like a person, not a sale!!

Best Bike Shop!!

Had my bike ready when they said they would.

From initial contact, to repair, and then to pick-up, the staff went above and beyond to help me. Everyone was professional and courteous, but more than that, incredibly kind. I was shocked when I received the bill - the cost was a fraction of what I thought it would be. Highly recommend Trek Bicycle!!

You are always super friendly!

Excellent product knowledge, great service

We really appreciate the service customized to our needs

Great customer service! Well organized and operated.

I brought my mountain bike for a great tune up. Best team.

thanks again,

First name removed

Good customer service, met goals of service to bike, bike returned functional and well set up.

Great service!

Friendly, helpful service. I've mostly just gone for accessories, tuneups, repairs, etc. but would certainly go there when I'm ready to buy a new bike.

Trek is my "go to" for all things relating to biking...great staff, friendly, knowledgeable and efficient.

Loved your teams service. Timely and friendly. First time shopping at Trek and I’ll be back!

In April, during the sociatal "self quarantine" stages of COVID ... I called your store to find out if I could order a bike helmet I saw on-line for my 2 grandson's birthdays.

I was not able to see these helmets in person so calling and viewing products on-line was the only option.

Your website was very user friendly and your employee BETH was AMAZING!

She was very friendly, knowledgable and extremely helpful. Her customer services was 100% top notch and she was able to get these helmets delivered to my home ... which was also very convenient.

Thank you Beth for all your help. The boys LOVE their space themed bike helmets!

First name removed N (Kingston)

Timely access to desired product combined with knowledgeable and friendly staff

Staff was super helpful and extremely kind

Your very helpful and wonderful employee Sue!!

Friendly staff. Knowledgeable about products in terms of technical, operations and maintenance aspects. Quick turn around. Trustworthy.

I do not go anywhere else for my cycling products.

Just amazing customer service, every time. Whether buying a new bike, or a maintenance request, incredibly helpful. Far exceeds other establishments.

We are so appreciative of your help and friendly attitude. We love coming to you guys for all of our bike needs!

Kind personal service.

Great Services, good tune up

There is no bike shop that cares for their customers more and is the best of what they do. Truly the best staff and shop anywhere.

Great staff . Responsive and thorough.

Very, very friendly and helpful staff. That made a big difference. That this was a bike for my wife, she enjoyed talking to a woman about the purchase.

#Roscoe8FTW

Leanne and the staff were very helpful over the phone helping to decide which bike would fit my requirements. The test ride and purchase were well executed with professionalism and much appreciated the excellent customer service. Thank you.

Service was very helpful. Good information shared about the product I was looking to purchase and upfront about the length of time for bike service at this busy time of year.

Great team!