Customer Testimonials

Great staff, very helpful and welcoming.

Great customer service!

You are
- always friendly,
- have never not been able to help me quickly,
- never pushy on the sales side (and I'm on my third bike from you). I have actually recommended you to many colleagues and friends
I've had three TREK bikes now, my husband has one, and we are both very satisfied with both quality and functionality. I'm not a super serious cyclist (though I ride my bike to work every day unless there is ice on the roads), but that daily ride is one of the most positive parts of my day. You folks have made that possible. Thanks!

Friendly service. Everyone very helpful

Everyone was very friendly and worked hard to fix a tricky repair on an old sentimental Raleigh.

You listen to special or specific requests.

You're personal, very courteous, knowledgeable and not pushy!

everyone who works at this bikeshop obviously has an amazing passion for bicycles and great pride ensuring their clients excellent advice and service.

Amazing staff! Very helpful and knowledgeable.

Ashan and his people at Trek Kingston always provide excellent and speedy service.

The people!

very helpful

no pressure sales

Courteous and professional service! Thanks again!

The staff I talked to (on 2 different visits) were very helpful and knowledgeable.

The staff were extremely knowledgeable, and offered me the best deal they could find for the parts I needed

Friendly staff and a great assortment of Trek and Bontrager products

Very personable. friendly and accommodating staff.

Helpfulness and availability of staff

The fact that you know your product . Are super friendly . And even if super busy will always help stranded cyclists out.

Yesterday I dropped in for velox rim tape and tubes, not knowing what to expect as I had never been to the store. It was tidy and I was helped right away. They had exactly what I needed and were very friendly. Trek Kingston is at the top of my list for quick repair gear. Thank you for making it easy!

Excellent service for a fantastic product.

Friendly and helpful staff with good products

staff are friendly, helpful and sympathetic (bike parts stolen). Got it fixed up within 30 mins and very kind

friendly knowledgeable

excellent customer service, nicest, hardest working employees I've met at any bike store. nicest bikes in Kingston, with the fastest and highest quality repair I could find.

Thank-you for your/my GREAT customer experience with Beth, Chris and others in your shop on 05 Oct 18 to fine tune my Trek bike as you promised when this bike was purchased in June 18. Take care, I wish you continued business successes in the coming years and I will be back into your shop again to further "accessorise" this road bike. cheers

Understanding if a product doesn't work out for a customer - refunding . Great customer service.

The service was great. Attentive and helpful.

Friendly service
Help picking out the right bike for our needs

Your wonderful staff!