Customer Testimonials

Friendly people willing to help. Great products

I brought two bicycles in, 1.5 hours before closing (last day before Christmas break) and had them both worked on.

Thanks!

Very knowledgeable and very helpful. Everyone was super friendly!

It was all so quick and painless. Love it

Knowledgeable and super helpful for everything from small to large purchases. Always helps out and gives advice. They have helped me and my family to find parts for older bikes, to set up a new bike, to get a trainer installed. Awesome service and always a pleasant experience.

Top of the line products without question!
Service, it's like coming to see your best friend. Always smile and willing to help or give advice.

Beth went above and beyond to help me find a Christmas gift on time!

Great service

Excellent products and knowledgeable friendly staff make for a great buying experience.

Friendly and skilled employees!

Local and great service

Great products and great service. What's there not to like. :) The best bike shop in Eastern Ontario.

Customer service is second to none. They are very friendly, knowledgeable, and very accommodating staff (Sue, Beth, Mike and Leanne). John, technician explain what needed to be done with a high quality of workmanship.

I have been a Trek customer for the past 15 years and wouldn’t go anywhere else for my road blke needs.

thank you for adding the spacer to my trainer so I can use it with minor indexing of the bike

The team is very knowledgeable, helpful and patient. They provide a great customer service, and don’t only focus on selling products.

Knowledgeable staff and great service.

Wonderful people, very attentive and responsive!

The staff at Trek Bicycle Kingston are very helpful and professional; I found their products and services to be most satisfactory and would not hesitate to recommend them to any bike enthusiast.
My exposure to their line of products was limited but between the timely service I received, great workmanship, useful feedback from the technician, and solid pricing, I'm quite confident that their entire line of products is also top quality and competitively priced.

Very friendly, helpful people. Beautiful shop with looks of bicycle eye candy! Best shop in Kingston.

Always well informed, fair and efficient service.

Friendly, knowledgeable and efficient! What’s not to like!?

Knowledgeable, friendly, attentive service. You carry good products you stand behind.

Requested same day service due to 3 hour round trip to the store. This was accommodated and appreciated. Minor problems with bike were looked at and corrected. As always, staff were pleasant and helpful. Many thanks 🙏

knowledgeable staff; friendly staff; good price for service

The two people I dealt with were Sue and John. Sue found the exact product I needed and John explained to me exactly how to use it. Thank you.

Good range of products at reasonable prices for a LBS and the staff there are friendly.

you were really fast and professional. That is appreciated

Beautiful shop! Lots of selection, knowledgeable staff made sure I had the right bike for my age and needs. Beth was phonominal

Product is amazing. Staff I dealt with were Sue and Beth and they were both fantastic.

Excellent service! The staff are very knowledgeable and helpful. Doesn't get any better!