- Phone: 6137673076
Customer Testimonials
Excellent experience purchasing a new bicycle. The staff were very pleasant to deal with as well as knowledgeable and patient. The staff where also very nice to my dog who came with me into the store.
Great personal attention by knowledgeable staff.
Friendly staff. Excellent bike repair department. Thank you!
The service was prompt and all aspects of the repair were explained clearly and concisely. Post servicing the bike was like new again.
Everyone is very helpful. Service was great and only repairs were done that were needed.
your store was a little hard to find, because the big sign was in a parking lot next door, and the street number on your front door was small... Beth was excellent, on the phone, gave me good info that saved us shipping charges, and when we came in, the accessories were installed promptly.
One little thing about the bike, your store decal is located at the bottom of the seat stem/pillar, it should be LOUD and PROUD at the top, in you're Face!
Thanks for the great deal and great service, Pat & Alison
Trek obviously builds good bikes but it's all about relationships and people. When I walked into the store all 4 of the staff dropped what they were doing and all 4 of them helped me. They are a great team. We bought 2 mountain bikes there and I will recommend all my family and friends.
Thanks again.
First name removed and Alex Last name removed
Friendly and competent service
Friendly and comprehensive.
Professional and courteous, very helpful.
Personalized service
It was my first visit to Trek Bicycle Kingston, seeking a seasonal tuneup for my touring bike. It has some drive-train components not always found on many bikes, and they require less frequent servicing. TBK kindly lowered their tuneup package's price because of that, and did a superb servicing job. Highly recommended!
It’s no secret that Trek makes some of the best bikes available, but it’s still a significant purchase so I shopped around. I was looking for deals and I also wanted to ensure I got the best bike for me. What I found at Trek Kingston, I have to be honest, surprised me. Warm, friendly and knowledgeable only begin to describe the staff there. After a brief conversation about how I planned to use my new bike, they suggested a specific model and a couple potential trim levels. They then set me up on a similar bike for a “test drive” and sizing. About 2 weeks later, I’d weighed all my options and decided the Trek SL6 AXS was the one for me. We placed the order and a week later, I was back at the store to pick it up. And again, I was surprised. They’d already made the sale, but the incredible customer service continued. The owner and head mechanic took the time to review some extra features and maintenance items, plus they provided me with some guidance with online registration. And finally, they insisted on helping me load the bike, safe and clean, into my vehicle. Huge shout out to all of the staff at Trek Kingston. Thank you!
top notch products, and very friendly and knowledgeable staff.
Fabulous all around - personal touch is always a winner - location is another winner - products are trustworthy and service is outstanding!!!
Great quality of bikes and accessories. Excellent, friendly customer service every time!
The bikes are solid and great quality. The staff are knowledgeable and so friendly. Such a pleasure to work with them on a regular basis. Thanks Trek Kingston!
Knowledgeable staff, open to answer any question(not matter how novice the rider is).
Great service, great spot, great people. Really looking forward to getting out on the trails with the new wheels. Thank you very much!
The Last name removed family.
Great delivery from Trek Kingston and James!
Friendly, knowledgeable, prompt and professional.
Great service, friendly and knowledgeable staff. Honest business. Superb selection
My wife, Juliet, and I attended the free bike maintenance workshop offered by Greg and Noah. We learned lots and were very happy to spend a few hours with a lovely group of enthusiastic cyclists. We were so impressed by Greg and Noah's knowledge, their responsiveness to our questions and their obvious passion for cycling. We picked up a nice bundle of tips that will enhance our future bike adventures. It's always a pleasure to be in the JJ Cycle store, to be surrounded by beautiful bikes and a wide range of accessories. I expect the feelings are similar to those of a wine collector finding him or herself spending an evening in a well-stocked wine cellar! We are very grateful for the generous gift of Greg and Noah' time, their expertise and their love of cycling. We have bought several bikes at JJ for grandchildren in recent years and always have good experiences both for purchasing and for servicing. I've cycled across Canada and been to many, many bike shops. JJ Cycle is as good as it gets.
I love everything about my experience with Trek. The bikes are absolutely beautiful, the youth trade up program is perfect and the service is always exceptional.
The Service staff and products are excellent.I would highly reccommend Trek Kingston,they go above and beyond for the customer.
Very good service from the staff
Great service and staff.
Helpful. friendly and knowledgeable
Beth was very helpful and informative. We enjoyed the experience very much.
I love that you send me reminders and incentives to get my service done before the season starts. I love the care and attention you give to me as a customer & to my bike. I love all the parking at the new location. And I love that extraordinarily amazing help loading bikes in cars!