Trek Bicycle Kingston
477 Princess St.
Kingston
ON K7L 1C3
Canada
  • Phone: 6137673076

Customer Testimonials

Report a concern   May 18, 2022 — Rated 10 out of 10 by F.C. Trek Bicycle Kingston
What do you like about our products and services?

I arrive 5 minutes before the shop closure and staff gave me outstanding service.

Report a concern   May 18, 2022 — Rated 10 out of 10 by D.W. Trek Bicycle Kingston
What do you like about our products and services?

The products sold at the TREK Bicycle Store in Kingston, Ontario are top notch and high end. Services were above and beyond services at other bicycle stores in our area. I couldn't be more satisfied from start to finish of my purchase. My requirements were not simple. I needed special
attention to the height, of seat and handlebars. I have a bad hip and problems with my left ankle due to having breakage of my ankle that required two plates and ten screws in in and I can't manipulate it to height to put my leg over to get started or stopped. The staff worked with me until we had a model that fit and addressed my concerns. I couldn't have been more pleased anywhere else I had been looking.

I just love the bicycle I was fitted for. It is perfect and staff met all my challenges. I feel confident and safe riding my new bicycle. Thank you everyone at the TREK store. I would highly recommend their services from start to finish. Thank you. Name removed

Report a concern   May 16, 2022 — Rated 10 out of 10 by A.L. Trek Bicycle Kingston
What do you like about our products and services?

We have spoken to many professionals on the phone prior to buying the new bike and received outstanding service from everyone. "New bike day" pick up was effortless and we left feeling like we knew lots about the new bike from Beth! The store was hoping with activity. Now about the quality of the new bike: Trek Dual Sport is a wonderful upgrade from kids to small adult. My daughter (and myself) will love the new ride for years to come. Thanks Trek Bicycle Kingston!

Report a concern   May 15, 2022 — Rated 10 out of 10 by N.B. Trek Bicycle Kingston
What do you like about our products and services?

Everything! Products and services are top notch!

Report a concern   May 15, 2022 — Rated 9 out of 10 by E.S. Trek Bicycle Kingston
What do you like about our products and services?

Quality pruduct and experience employe

Report a concern   May 15, 2022 — Rated 10 out of 10 by E.S. Trek Bicycle Kingston
What do you like about our products and services?

Very knowledgeable, helpful and positive staff.

Report a concern   May 14, 2022 — Rated 10 out of 10 by S.M. Trek Bicycle Kingston
What do you like about our products and services?

Excellent customer service!!!

Report a concern   May 13, 2022 — Rated 10 out of 10 by C.N. Trek Bicycle Kingston
What do you like about our products and services?

Very friendly and accommodating of a busy schedule.

Report a concern   May 13, 2022 — Rated 10 out of 10 by S.D. Trek Bicycle Kingston
What do you like about our products and services?

Good quality bikes. Reasonable prices. Very knowledgeable and pleasant staff to assist with making appropriate bike selection.

Report a concern   May 13, 2022 — Rated 10 out of 10 by B.E.H. Trek Bicycle Kingston
What do you like about our products and services?

Staff are very well informed about products and extremely helpful in finding the correct item for the client. Products live up to advertising and perform when used. I was impressed that the staff member remembered me though my last visit was a year ago. Very welcoming and friendly while very professional. thank you.

Report a concern   May 13, 2022 — Rated 10 out of 10 by R.G. Trek Bicycle Kingston
What do you like about our products and services?

Excellent service & quality products! I brought my new bike in for service & I was thankful that they got me in and out in a reasonable time. Very impressed every time I go to this store. The staff are all friendly and helpful besides being knowledgeable about their products. When I have permission from my boss I’ll be back for some new items 😊

Report a concern   May 13, 2022 — Rated 10 out of 10 by M.B. Trek Bicycle Kingston
What do you like about our products and services?

Friendly and helpful service. Really appreciated it.

Report a concern   May 12, 2022 — Rated 10 out of 10 by K.W. Trek Bicycle Kingston
What do you like about our products and services?

Great service. Very friendly.

Report a concern   May 12, 2022 — Rated 10 out of 10 by M.B. Trek Bicycle Kingston
What do you like about our products and services?

I came in with my broken bike pump. Service was the best!!!!!! He was so kind and professional, fixed my pump and even gave me a discount on the part. Very highly recommend!!

Report a concern   May 12, 2022 — Rated 10 out of 10 by M.C. Trek Bicycle Kingston
What do you like about our products and services?

Great service, well organized, knowledgeable. Thanks

Report a concern   May 12, 2022 — Rated 10 out of 10 by A.G. Trek Bicycle Kingston
What do you like about our products and services?

Staff are super kind and helpful. Service is always top shelf. I bought my first bike at Cyclepath 10 years ago, my second 7 years ago and have never had anything less than a 10/10 experience. Thanks!

Report a concern   May 12, 2022 — Rated 10 out of 10 by K.S. Trek Bicycle Kingston
What do you like about our products and services?

Helpful staff.

Report a concern   May 11, 2022 — Rated 10 out of 10 by D.P. Trek Bicycle Kingston
What do you like about our products and services?

Fast and effective service :)

Report a concern   May 11, 2022 — Rated 10 out of 10 by K.D. Trek Bicycle Kingston
What do you like about our products and services?

Fantastic customer service and reasonable pricing. I’ll be back!

Report a concern   May 11, 2022 — Rated 10 out of 10 by J.K. Trek Bicycle Kingston
What do you like about our products and services?

Friendly and knowledgeable staff!

Report a concern   May 11, 2022 — Rated 10 out of 10 by P.C. Trek Bicycle Kingston
What do you like about our products and services?

Leanne was my salesperson and I can not say enough about how wonderful she is! Leanne also made my daughter feel very special and went the extra mile for her. This is my daughter's first Trek bike, it was a birthday present to her and when we went in to get her sized to the bike -- there was a bow and certificate on the bike -- plus a brand new water bottle.

I would recommend Leanne and the Trek Bicycle Kingston to anyone especially family and friends! The service is excellent and my daughter is over the moon with her bike and how fast she can ride now. Thank you Leanne for all your help and recommendations with everything!

Report a concern   May 10, 2022 — Rated 10 out of 10 by D.M. Trek Bicycle Kingston
What do you like about our products and services?

Easy going, knowalagable, unrushed staff.

Report a concern   May 10, 2022 — Rated 10 out of 10 by K.A. Trek Bicycle Kingston
What do you like about our products and services?

Coolest bikes!
Nicest people!
Such a happy environment :)

Report a concern   May 9, 2022 — Rated 10 out of 10 by S.D. Trek Bicycle Kingston
What do you like about our products and services?

I have never been that into biking but I am working in a position where I need to bike a lot. I came into Trek looking for an entry-level hybrid bike and really had no knowledge of what I was purchasing. The Trek Kingston staff was absolutely lovely and I left with the perfect bike (FX1) and all the accessories I needed to ride safely while enjoying myself.

I have been biking all over Kingston for the last few days and could not be happier!

Report a concern   May 9, 2022 — Rated 10 out of 10 by S.N. Trek Bicycle Kingston
What do you like about our products and services?

The staff are remarkable! Friendly, attentive and knowledgable. Great atmosphere.

Report a concern   May 9, 2022 — Rated 10 out of 10 by A.C. Trek Bicycle Kingston
What do you like about our products and services?

Yes

Report a concern   May 8, 2022 — Rated 10 out of 10 by I.M. Trek Bicycle Kingston
What do you like about our products and services?

Great customer service

Report a concern   May 8, 2022 — Rated 10 out of 10 by S.G. Trek Bicycle Kingston
What do you like about our products and services?

Amazing people

Report a concern   May 8, 2022 — Rated 10 out of 10 by D.N. Trek Bicycle Kingston
What do you like about our products and services?

Very friendly staff willing to assist and answer any questions you have with beginner or intermediate knowledge they also make sure you have the proper gear to hit the trails with from a helmet to a water bottle and everything in between and help you find good place to ride
Thank you for the great experience Trek family! !!
Also I’ll be back to get more gear 👌

Report a concern   May 8, 2022 — Rated 10 out of 10 by K.H. Trek Bicycle Kingston
What do you like about our products and services?

Store staff were extremely knowledgeable and helpful. Beth ensured every aspect of my purchase was taken care of from placing a hold on the bike over the phone to bike set up and fitting. Outstanding customer service!


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