Customer Testimonials

Best staff!! Quality service, products, advice and warranty!! Thank you for my wonderful new bike!!

Friendly, knowledgeable and not pushy. Nicely decorated and clean store.

Friendly and knowledgeable staff, prompt service as scheduled, very reasonable rates.

I have particularly appreciated helpful assistance with problems when I showed up without advance notice.

I want to thank you from the bottom of my heart for your time, assistance, empathy and compassion with my needs. David's passing has been one of lifes horrible moments but the group of incredible women at your store made it so easy to modify his bike so I could continue his ride. I will always promote your store, your staff and your product.
Name removed

Fast and great service. The staff are pleasant and very helpful.

Your sales staff is second to none. Your product is the best. Your store is well organized and the owners are excellent. Well done in every way.

Attentive service, knowledgable staff and no upselling. Very impressed.

Great personized service. Very knowledgeable staff.

Kind, friendly and knowledgable

Friendly, knowledgeable and prompt

Service was excellent. Mike was patient, extremely informative, and not pushy. He made me feel comfortable shopping for a bike while giving me feedback to help guide my decision.

Friendly people. Solid products. Good vibe.

Excellent customer service, no pressure sales.

Very helpful persom

Awesome service. You guys rock!

Friendly, knowledgeable and thorough!

Amazing as always.

Kingston Trek is the best bicycle shop I’ve ever visited. Always a nice greeting, expert service, and overall enjoyable experience.

all excellent!

The fact they seem to know my name when I go in, & answer all my questions, even when I'm not buying but just browsing.
The service guy - sorry...forgot his name - is fantastic. Showed me how the sealant works (I'm new to tubeless)...very patient & answered my questions (which are usually many).

Absolutely top notch service and they do their best to get your bike ready to ride again as quickly as possible.

Excellent products, courteous knowledgeable staff.

The ability to make appointments

Professional service. Beth was excellent.

Fast quick service.
Knowledgeable staff and excellent product.

Beth was amazing!

Mike took time to explain features of a bike rack which was very useful.

Excellent shop, very professional and knowledgeable staff. Highly recommended.

Very helpful, knowledgeable and friendly

I recently converted my Trek FX Sport hybrid into a gravel bike. Staff and management were super helpful and cooperative through the process. Provided me thorough recommendations and options for switching over components and parts. "New" bike is riding great and now really enjoying varied terrain.

Very nice staff, knowledgable and vey helpful.
No pressure sale