Customer Testimonials

The staff in Kingston are fantastic!!! Very knowledgable, friendly and helpful. And their new location is great too.

Beth was very helpful in selecting my new bike.

We have not had the opportunity to ride the bikes long distance. However, we are very pleased with the comfort and ride on short rides.
The service we received was very impressive - starting with Mike and Leanne. Both offered suggestions and information we needed before purchasing our bikes. They are extremely friendly and knowledgeable and helped guide us before we made our final decision.
Trek Kingston's atmosphere is friendly, they work as a team. We were very impressed with service from sales, adjustments needed and finally for the help we received with the new bike carrier. Thank you so much!

Friendly service that is comprehensive, efficient and effective...and you get the worn out parts to prove that you needed the repair.

Very friendly and helpful staff.

Great attention and service from staff in store, helped us out until we had all our questions answered and we were out the door with a shiny new bike for our daughter.

The service at Trek was excellent, I’ve purchased Bikes from 3 Bike stores in Kingston Now and my experience at Trek was The Best Hands Down, also I really Love my new Trek checkpoint. Thank you Leanne and the rest of the staff for a great Purchasing experience.

The team at Trek Kingston sets a new standard for customer service. Everyone that I spoke with over the phone and in person provided very helpful guidence and suggestions. Beth and John both took their time to review every aspect of the bike and ensured that understood how to look after and maintain my new FX 3. John even to the time to help me load it into my car in the rain without being asked.

Everything was excellent! I look forward to a very long relationship with the team at Trek Kingston.

Thank you

Excellent customer service!

Staff was friendly and helpful. We got most of what we were looking for. The staff tried really hard and gave us options, but understood when we opted to go elsewhere for one item.

The reason we came into the store in the first place, was due to their sponsorship of an event and donation of prizes for kids race draw. Thanks for making events in our community happen!

My current Trek mountain bike is starting to show its age. In a couple years when I’m in a place to buy a new one, I’ll definitely keep the store in mind.

Excellent customer service and great products

Just went in to buy a couple of things and sales people were very informative.

I hate the location though. Not central and/ or not even close to the 401 when you have travel by highway to get there.

Great staff

good luck in new location !

Leeann was great, friendly and helpful.

Being able to test drive a bike.

I like your people! :)

Love the staff at Trek Kingston, and love the new location.

Great, quick service and a friendly group of staff and a lovely new location. Keep up the good work.

The staff are incredible! So helpful and looking for ways to make the experience better. They took their time and I never felt rushed or pressured. Explained things thoroughly and registered my new bike in a police database which was an appreciated extra step.

I’ve had a fantastic experience with Trek since I bought my first bike in 2023. The employees are so knowledgeable, helpful, and friendly. I’ve come back for a tune-up and fender installation since and I’m seriously impressed. I love my Trek FX and Checkpoint, and I will be back for all my bike needs!

Fantastic service! They found something within my budget. My son loved the play area!! Staff also helped him fit a helmet (he is 6) and picked out a bell. Great service! Fantastic place I can hardly wait to go again!!!

Knowable sales people. The service was just great….Beth was always there to answer our questions as we deliberated over a year before we bought our bike.

We live in Ottawa and went to many shops here and when we found your shop we could not get over the level of service compared to here. If you are over 40 no one at Ottawa bike shops even speak to you!

We plan to bring our bikes back to Kingston for servicing and we are recommending you to many of our friends.

Take care and see you soon

Best staff on the planet! So friendly, warm, caring, knowledgeable and generally awesome!

Beth was fantastic and totally knowledgeable about all the products. I would highly recommend Trek to anyone shopping for a great bike

Super staff

Prices for service were reasonable. They actually talked me into taking a cheaper package because it would better suit my bike. Staff were friendly and helpful.

Very helpful staff

Very prompt service
Excellent advice

Great new showroom. Friendly & knowledgeable staff. Great products!

People are friendly, it doesn’t feel pretentious, Trek has high quality stuff