Customer Testimonials

Like the product and the personal service is top notch

Fast friendly and reliable

Expert repair, friendly service, super organized, everything you need for your bike!

Services:
Staffs are very helpful, friendly and patient!

Products:
I just started using my new bike, new helmet from Trek today.
I am please with it!
I am sure your products are great, because I was introduced by my friend to your shop!

Thanks,

Good service, nice people

*****

Good quality products with excellent service. Helpful, accommodating and knowledgeable.

Simply the best! Shoutout to the best team who was able to diagnose and fix a cracked front fork on my speed concept in record time so I could race this past weekend at IM Chattanooga!

Helpful, no pressure, knowledgeable, professional, efficient

I was really impressed with the staff at Trek Kingston. In particular Sue. She was very helpful in getting the bike repair done promptly and was very good at get the bike parts we wanted.

I have been to other bike stores in Kingston and in my opinion Trek stands out in being approachable and fair. I can't say this about other stores in particular J&J.

I lived in Kingston over 20 years ago and I got the same amazing service back then in buying my first pair of bike shoes from them. I decided to give them a try since moving back to Kingston and can be more happy with the decision.

Trek is our store!

Great service and bikes from friendly staff.

Prompt friendly service.

High quality products. Service is outstanding. The staff accommodated me with same day service as I live two hours from Kingston. Shop is super nice and is located in a less dense area than before. Thank you Trek for all you do to your customers.

the staff very friendly...

Service is always friendly and knowledgeable. Bikes are awesome

Friendly staff
Quality service with good turnaround times
Good products and staff knowledge

The staff went above and beyond to make us feel welcome in our new town, Kingston. And they gave great service when completing a minor repair on my bike.

Friendly, knowledgeable and helpful staff

Great service!

The service was incredible. I was so pumped to get this bike.

Efficient ordering and friendly service

i received excellent service. They have done the work I have ask them do and my bike is in great condition. Thank you

Excellent service
Very positive experience visiting with staff always pleasant and helpful

I just did my first long ride on my Trek e-bike and it was wonderful. On the flats I turned off the battery and had a lovely ride. I hit a very steep hill and put it up to turbo. It was great.
Kingston Trek bike was so patient with me in deciding what bike to buy. I had spent 5 months making this decision. They never pushed me. All the staff were so helpful. Especially Leanne.
At my age of 76 I need a little extra help and the e-bike does it.
Judy

I’m very impressed that Trek acknowledged a mistake made re tires and promptly corrected the issue with an apology. Much appreciated.

Great service! Knowledgeable, responsive, and courteous staff.
Even though the drive from Westport can be long, I'm never disappointed when I visit the store/shop.

Great service!

Service very good

Knowledgeable staff and a great selection

Friendly, great service!