Customer Testimonials

Nicely presented store - good technical and service offerings.

The team at Trek offers attentive, efficient, and knowledgeable service. I highly recommend this bike shop.

Service was great. Very knowledgeable and greeted me as soon as I entered the store.

The staff was very helpful!

Friendly, knowledgeable staff.

Great service and honest repair

Great friendly service very knowledgeable. Big thanks

A very nice selection of bikes and an exceptional staff. Kingston Trek came very highly recommended

Welcoming and helpful store. Nice environment where we could comfortably browse with lots of help from knowledgeable people available when needed. Solid bikes.

High quality product, friendliest crew in Canada. Like a visit with your best buddy. A1 quality service.

Quick, uncomplicated, ability to speak with the technicians directly.

Many people who use their bikes for recreation, health and leisure are busy and discover issues with their bikes shortly or during activities. A speedy and unencumbered way to resolving their problems then rescues a weekend and mitigates the stress and annoyance caused by the flat tire, broken chai or poorly suited saddle. Clients/customers are therefore expecting more than physical repair or adjustment of their bikes shortly, they need rescue of their free time, down time or family outing. And that’s what your shop delivers.

Great service from a long time supporter of cycling in Kingston. Great people!

Great selection of bikes, friendly personal service and expert bike repair.

Simple. Great service, quality work and great people.

Very attentive service, expectations managed

The friendly, polite and professional people that I dealt with are primary. The product speaks for itself which is why we've become two Trek bike family. It should be noted that we have a son-in-law who has become part of the Trek family as well. He is a mountain bike competitor.

The service was topnotch!

Quality and friendly service.

Your entire team is wonderful with the Grandchildren!

Very friendly and competent service. Quick turn around.

Great quality and good prices

The staff are friendly and welcoming. Nothing is rushed. All questions are answered thoroughly, explanations are clear and easy to understand.

Friendly & helpful staff
Quote/pricing for bike service clearly explained
Work completed very quickly
Very satisfied with the work done

Trek has the highest quality products, and services as well as the most helpful and friendly staff. Every time I visit someone is always is quick to greet me and offer assistance. Would recommend Trek to anyone looking for a bike or bike services.

I drove past the store, by chance I was just literally just explaining to my friend how I needed a new cable for the rear derailleur.
When I went into the store I was greeted by a member of the team. They were kind and eager to help. The service was excellent and I got everything I needed locally instead of online. It was a very pleasant experience. I’ll be returning there for my bicycle needs from now on.

Love Trek products to start with, but the Kingston Trek store is worthy of your trust in servicing your bike. Always great advice and honest opinions. Love it. Thank you!

Great service!!

Positive staff engagement

Friendly and helpful service. Very modern and inviting store layout.

Very good service and very helpful all of them