Customer Testimonials

All staff are pleasant and ready to help you.

Friendly and knowledgeable staff and deliver on time

The very helpful and knowledgeable staff. I feel now that I bought my Trek, I have a support team behind me to help take care of any questions, needs or future maintenance on my bike. That is very comforting and reassuring to know they are there.

Excellent customer service Friendly and competent
Was in to have Trek triathlon checked and ready for K Town race and very accommodating . Good value and would definitely use the store again in future
Russ B

The products and service is A+A+A+

I really appreciated how helpful the team was and friendly

We took a wheel in for a new tube and the staff fixed it right away. No waiting. Saves us a lot of time and got our bike back on the road. Highly recommend the Trek team in Kingston!

Excellent sales help and aftercare. The family operation is very well run and I would not hesitate to recommend it to any cycling enthusiasts.

Beautiful shop and great service!

The service from Beth was exceptional. I found her knowledge of the products made the process simple and we are very happy with what we purchased. I also was grateful for the toy area that my son played in while I was finalizing the order.

Love my bike.
Services are always excellent.
Questions are welcomed.
Staff are knowledgeable and pleasant.
I feel that they appreciate my business and they stand by their product.

Friendly and knowledgeable staff.

Knowledgeable and friendly staff. Great experience picking new bikes!

The staff are great and I was able to find all that I needed at affordable prices!

Friendly! Helpful! And what a beautiful store! I have now found my new bicycle shop..thank you..

Great feedback and helpful tips

People are great. Product is great. Location is great.

great people working there... thank you

Great service, very friendly

Since purchasing a Trek bicycle almost a year ago, I feel confident that the Trek staff will assist me. The bike I purchased has been great, but I’m sure over the years minor issues will pop up. It’s a good feeling to know I can bring it to the Trek store for assistance.

Great brand and very helpful staf

We went looking for a bike for my son.

What we found at the Trek store were biking enthusiasts that helped in finding the right bike for him.

The services is the best i've experienced in a long time. Right our first visit right thru the test rides and follow up visits after purchasing the Marlin 5.

Great bikes with staff providing amazing service.

This will be our go to for all our biking needs.

People

The approval from Trek took longer than anticipated, but the bike is repaired and works great. Thank you

Good service. Fast turn around. Bike works great.

Both

Quick, professional, and friendly. Plus the parking is so convenient they even helped me get the bike out of my car

Thanks for the prompt service where you did extra work on my bike and resolved the falt tire issue. Much appreciated.

Friendly, professional staff. Products exc

Customer service