Customer Testimonials

The attention to detail on my bike, and myself as a customer are 2nd to none. Top notch from everyone at West Point, I not only would, but have recommended you to friends already.

Randy was fantastic about checking over my bike, offering suggestions, making quick fixes even before scheduling a service, and explained the process well. Very professional and courteous. Thanks for the help!

They had a product that I kind of imagine is hard to find, and when I found out that they couldn't process online orders over the weekend, they were happy to put in the request to cancel it and sell me the item in-store, excellent customer service and excellent product knowledge, thanks!

Good service, reasonable prices, personal very attentive and courteous

Friendly, helpful and knowledgeable staff

Very happy

Great selection of products and very knowledgeable and supporting staff

Very friendly and helpful staff

I’m usually only there because I’ve been taken or sent so don’t know much about the product but the service is always top notch

I would like to share my exceptional experience at West Point Cycle - Main Street. I took my bike in as I cannot shift the gears even after I replaced the battery on my lever.
Then received a frank phone call from Mark at West Point with their assessment that I may need a brand new lever as the connector was bent. Ouch, it will cost an arm and a leg!!
But Mark said they will continue to try to fix the connector issue the next day. Kudos to his team (Derek and Santana) on their perseverance and hardwork, they managed to get the part back into the position and save me $$$. They definitely have given me a ⭐️⭐️⭐️⭐️⭐️ service and in return, they deserve to be given a ⭐️⭐️⭐️⭐️⭐️ review!

accessible, friendly and sales

Great servises and knowledge

The staff at West Point Cycles Main Street location are very helpful. I have recommended this place to many of my friends. Love Trek bikes as well.

Helpful staff

Quality work and in time

Great service and friendly staff! We'll keep coming back.

I loved the customer service I received from Randy at the Main St location. He’s very knowledgeable, kind and gave me excellent advice on which rear rack would suit my bike best.

Fast and efficient

I just love the attentive care I get every time I go. I really feel like WPC has my best interests at heart, and does not make me feel inferior for not knowing much about cycling. It's the best.

Attentive, knowledgeable people

Great service and product

I am very satisfied with the service the gentleman at your front counter provided. The gentleman new the product well and could explain the merits of each product very well.
It is a pleasure to shop at the Main Street store. Bernie

excelent service

Good customer service, staff knowledgeable about products.

Good job, on time

The staff are great - friendly and knowledgeable

Solid brands, exceptional service. Need I say more :-)

Quality service, fair price and quick turnaround.

Good staff and service.

Efficient, friendly, and honest.