Customer Testimonials

You had a variety of helmets to choose from. The 2 people that served me knew the products and were able to answer all my questions. They left me plenty of time to make my choice. No pressure. This is much appreciated.They were willing to help with all my bike needs and issues.

Great staff. Knowledgeable and friendly.

Friendly, attentive and helpful staff.

Had the fenders I was looking for and staff was great. Greeted me at the front door, helped me find what I was looking for and explained the different options

Service has always been great. Employees very friendly and helpful and always remember me as well as bike when I talk with them. When asking about repairs many options are given according to how much I could afford and what priorities are. Repairs are done in a timely manner and usually done earlier than timeline given. Amazing overall service and recommend to any of my friends.

Always knowledgeable and helpful staff

I went to the West 10th store for a Mirrycle mirror, but there were none. (I had checked online and it said the mirrors were in stock.) The store was too crowded with bikes to walk around in easily, and was busy and chaotic. No one checked in with us to help, so we approached someone and asked about the mirrors. She checked and said the other stores had some. I asked if they were then going to bring more to the store and she didn't know. It would seem to me that the store would want to replenish its stock, no? Very puzzling. So the next day I went to the Main St store. It was calm and I was greeted immediately and helped. I got my mirror and I asked questions about the locks. The guy was extremely knowledgable and helpful. The difference between the stores is night and day. Granted, the Main St store is bigger and not so crowded, but it was a much better shopping experience.

Excited to share knowledge and passion for bikes, open and accessible regardless of my gender. Great communication for service and exceptional job all around.

Great service and selection. Lots of parking.

Great service.

The tech was helpful and provided me with extra info I didn’t know I would need. Great experience.

Good selection of products, friendly staff

Fast, professional, reasonably priced.

Great, friendly, helpful and knowledgeable service.

Staff is always friendly and helpful

Great customer service. Thank u Fiona!

Service was always prompt and professional. Staffs knowledgeable and able to answer questions when needed. Thank you as always

Staff was fantastic. Engaging. Thoroughly knowledgeable and passionate about bikes. Not phoning it in. I know anyone can be hired to be polite and training in the basics of bikes if they're not already a live-breath-eat-cycling person. That's typical of specialized retail. BUT ... the staff in there are ACTUALLY really into bikes and you can't fake that. I want to single out one gentleman ... I'm sorry I forget his name ... the dude with a very long beard. 100/100.

Very friendly and customer friendly attitude. Will definitely be coming back.

Thanks, Andy!

Great service. Great price. Knowledgeable staff! Great experience!

Friendly, reliable and professional service. Always happy to help.

Excellent service, and wonderful staff 😊. I always leave West Point Cycles with a big smile on my face 😁. A BIG THANK YOU 🙏 🤗.

Very good customer service. Good maintenance work.

Great service at a fair price.

Personal attention. Knowledgeable. Very flexible

good choice of components but more importantly the staff are knowledgeable and friendly, that's all a customer wants

Good service, reasonable pricing, team is very helpful

Great service, good people and great results.

excellent team who took an extra step to help with my purchase and made sure I was happy with it. I appreciate the help from Randy and Andrew at the Main St. store and another girl I spoke to on Sunday at Langley store, but I didn't catch her name.