Customer Testimonials

Great service and product

I am very satisfied with the service the gentleman at your front counter provided. The gentleman new the product well and could explain the merits of each product very well.
It is a pleasure to shop at the Main Street store. Bernie

excelent service

Good customer service, staff knowledgeable about products.

Good job, on time

The staff are great - friendly and knowledgeable

Solid brands, exceptional service. Need I say more :-)

Quality service, fair price and quick turnaround.

Good staff and service.

Efficient, friendly, and honest.

Helpful/friendly staff.

The service was detailed and took care of my annoying squeak!

Friendly staff. Timely service

Great service and turnaround

Knowledgeable staff. Efficient, quick service.

Great selection, excellent service

Good quality, I can get what I need, competitive pricing.

Great product selection and service plans

Knowledgeable staff. Great communication and would highly recommend. Randy was excellent.

Great team

I am a new biker, and the staff was exactly what I needed... friendly and very helpful.

Thank you!

I very much appreciated the detailed email to explain the work done. Customer service was outstanding.

Thank You !

My 10-year-old Gen 1 Wahoo Kickr trainer had started cutting out and behaving inconsistently for a while. I researched possible fixes and followed all the recommended steps, but the issues persisted. I decided it was time for a new one.

Without hesitation, I contacted West Point Cycles on Main Street via email. Marc responded quickly and efficiently, explaining that he would need to bring one in and could have it ready for me in two days. The next day, I messaged him again after realizing the most current Kickr model was Version 6, and asked him to confirm that the one he was ordering met that requirement. He replied right away, confirming it was indeed Version 6 and that it would be in stock for me to pick up on Friday.

I came by on Saturday and met with Fiona. She is always knowledgeable and eager to help. Her energy, expertise, and engagement — as always — were 100% satisfying! The same goes for Ben and every staff member at that store. Five stars, every single time. Wow!

I’ve been a loyal customer for nine years now and have enjoyed every visit. Please keep doing what you’re doing — you’ve created a customer for life!

Sincerely, An extremely happy cyclist, Norman Li

Great Service !

Staff & service is AMAZING!

Highly Incredibly skilled, knowledgable and friendly staff, the only shop in Vancouver that could fix my front brake calliper as I tried at least four other shops before finding them. And now I will be very loyal to this specific location and company. Good selection of parts, accessories, and bikes. Fast turn around on service.
Easy parking out front.

Hello, staff and very knowledgeable. Store is clean. Professional experience.

Attentive staff who know their stuff.

West Point Cycling is hands down the best bike shop in Vancouver. The service is always spot on and the staff are super friendly and easy to deal with. They really know their stuff and always do their best to help out. Fantastic bike shop.