based on 736 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome service
Quick and excellent bike service....nice accessories in the shop!
Quick service. Good job.
Friendly and will fix you up
Friendly service!
Great service!!!
They did a great job servicing and cleaning our bikes. The price was reasonable and they got the work done quickly. The bikes look and feel like they’re new.
I purchased two Townies from Y-Not last year for my daughter and I to ride on trails and have been completely happy with the bicycles and service. I got a Kickr Snap for Christmas so moved my bicycle to the basement for the winter. Now that I am using my bike for trail riding I needed another bicycle for my Kickr so I purchased another Townie. This is a great dealer and their service is great too!
Professional, pleasant, and thorough.
Owner and team are always welcoming, friendly and helpful. The service is always effective — they always have what I need in repairs or products.
High quality product and great service.
You guys are my go-to and who I send anyone who asks. Thanks for being awesome!
Had an off center bent rim. Dave fixed it quickly at a reasonable price.
Great products, we are truly enjoying our new bikes. Thanks
Had my bike tuned up. The bike performed very well. Thanks
Job well done! They even cleaned up my kids muddy, dirty bikes! So, they did more than what was asked. Thank you!
Dave who works there at the Mt. Vernon store was so kind and helpful. He took very good care of me. I love my new bike!!! It is the 3rd bike I have bought from Y-Not's and have always been happy. Thank you!
Quick quality service. The only place I trust with my bike.
Nice convenient location. Staff is very knowledgeable, friendly, courteous.
Just got my bike tuned up at took it for a 40 mile ride today. It was great! I think it performed better than the day I bought it. Definitely recommend these guys. It will be the place I come to for my biking needs.
Service is very thorough and generous in tuning up older bikes
I like the selection of gear and accessories.
My last repair was done while I waited - very convenient for me.
They had the bike that I wanted. Drove an hour and a half to get it. The staff were very friendly. They double checked the brakes and gears before I left. Very satisfied.
Always friendly and helpful.
Great friendly service
Friendly help and comparable prices. Love Trek products.
Not an inviting atmosphere. Felt like I was bothering staff.
Every time I stop in everyone is friendly and ready to help me find what I am looking for or service the bike if needed. You do not get this level of service very often - it ensures repeat business and smiles!
Jeff and Mickey were both very helpful!
The knowledge about the products you sell was superb!