based on 55 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good selection and easy to order from your online catalog if you don’t have it
The gentleman that helped was very nice and helpful.
Products are reasonable price and if they don't have it they order it for me. Everyone is very polite and knowledgeable about there jobs.
Love the bikes, great staff
Great people at shop to work with.
Nice selection of quality products, and knowledgeable, helpful and courteous staff.
Very nice and helpful staff. Good selection of in stock bicycles.
Good selection of quality products and friendly service!
I've had great service with any issues I've had with bikes and other items I've bought at Y-Not store. I would definitely recommend the shop to anyone looking for a new bike or any accessories needed.
Our overall experience was very good. The salesman answered all our questions and if he didn't know them he would check into the questions. I was able to try out the bicycle, before we purchased it. And I feel certain will get good service in the future. A good selection of accessories also exist at the store.
We had a great time riding the B&O bike trail while on vacation at Mohican State Park Lodge. We got information about the trail and Y-Not Cycling from brochures at the lodge and drove over there one day to rent bikes. It was a great bike path--flat and pretty! The bikes worked great and we had no problems. Thanks!
GREAT PLACE TO BUY!
GREAT PLACE TO OBTAIN SERVICE!
GREAT PLACE TO RENT BIKES!
VERY FRIENDLY AND KNOWLEDGEABLE STAFF!
It's great to have a local shop with the expertise to help fix or find the right tool for my bicycle.
We use YNOT for the rental program! Its been so great for our employees!! We are so lucky to be located so close to their shop in Lexington
I’m very pleased by the professionalism that was shown & the work was promptly and well done.
Always friendly and knowledgeable staff
Excellent products, service, and friendly atmosphere.
Y-Not is reasonably priced for services rendered. They have excellent customer service and they want to be your choice for return business.
Great service
Quality products and excellent service. A totally trusted business.
The tires for our old Schwinn fit perfectly!Thank You so very much!
Friendly and knowledgeable. Repairs were done in a timely manner.
Really nice store employees-easy rental and pickup
Friendly, courteous and absolutely no mockery when it became obvious I had no idea what I was talking about.
Friendly staff and great bikes!
I was impressed with your friendly service and prompt repair. Thank you!!
The quality and personal service. Eric, Jeff and Nick made shopping enjoyable.
Great service... High prices... What can I say... But the service ... Your good, but your not cheap. My Good friend Chris Ebert DDS from Willard, Ohio and Mt Vernon is coming in. to buy a Trek... Take good care of him... He needs to get started... his sugar levels are not good.. he needs the work out... "Chris Ebert DDS"... remember his name... and make sure you take good care of him... he is my best friend.
GodFather
Bill Foster
Everyone was friendly and knowledgeable. Loved that we could ride the bikes out on the trail to get a feel of which one suited me best. Jeff Bryd, who helped us make our final choices stayed past closing and never made us feel rushed to finish our purchases. I would recommend them to anyone looking to purchase a bike or accessories.
Got excellent, timely and friendly service on my bike. It is easy to deal with the folks at Y-Not.