based on 184 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, knowledgeable service
I think very highly of the Trek brand and Dave who runs the shop. I have always gotten such good service at the shop in Mount Vernon and I highly recommend it to everyone I talk to about it.
Good prices and good service😎🤠ðŸ¤
Friendly and knowledgeable staff.
Seth filled in this day to the MV store and he took care of me very well. I had my bike back at the end of the day and it worked great. I always appreciate having a local bike shop, and I appreciate having one that takes care of me with good and fast service.
Great people working there, extremely helpful. Products are unfortunately limited but I understand it's a small market.
Thank you for your assistance. Our daughter loves her new bike.
Helpful and courteous personnel.
High quality and personal service!
Courtesy people glad to answer and questions. Fair price for service.
I was able to enjoy a 10 mile bike ride with my boys...
The customer service was fantastic! My fiancé and I love our new bikes!
Staff didn't pay attention or didn't know how to put spd cleats on ny shoes. One was put on up side down.
Also, staff put an inner tube on my back tire before asking me if it was the type I wanted. It has a 3" presta valve that does not match the 1"presta valve that's on my front tire. I'll bring it back on my next day off to have it changed. Didnt notice it until I got home Thought I could live with it but it looks so wrong I can't. This was my first experience having mantaince on my bicycle with your store. I like your store. It has everything one would need for cycling and the staff is very friendly.
Great service!
Everyone was so nice!
Friendly staff willing to help you out.
It's local, convenient, and friendly, and my newly-tuned up bicycle feels like a new bike.
Knowledgeable staff, quick service, fair prices.
A variety of items in stock and friendly staff
Great customer service all around. Very helpful and very knowledgeable.
Very helpful.
Reasonably priced and good inventory with wide price selection.
Prompt and courteous service
Knowledgable and kind staff. Great bikes!
Great service and staff!
Honestly expected it to take longer on repairs , with the holiday.
They did a great job!
Thank You
Awesome products and service!!
Jeff did a great job tuning my bike, as well as helping outfit me with some new riding gear.
I like that you are a local company and you are very knowledgeable about anything bicycle related.
Jeff Byrd paid attention to detail. Helped me choose the bike that fit all my wants and needs and sold it to me at a fair price. He prepped the bike before we left and made me aware of all my warranty information. He even submitted my warranty info to the manufacturer. Excellent experience. We will shop there again. This is my second purchase.
Friendly service, variety of inventory, pricing.