based on 224 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Services were timely and reasonably priced.
Once a year I plan an hour-long bike trail ride some time in the fall and I invite international students from Ashland University to go with me. I’m thankful we can easily rent what we need, service is great, and your shop is so convenient.
All my questions were answered.
Got help with a fitting of a helmet.
Thought price was fair.
Got to try out the bike before I purchased.
Service was great. We’re just a distance away.
Everyone was really helpful with the process of renting a bike as well as details about purchasing the bikes we rented that day! There is an option of financing same as cash. And buying outright. Either way you’re definitely going to get the best bike ride that you've Ever experienced!! My mom and i can’t wait to go back and pick up our Townies :)
the expert service and work done on grandsons tricycle.
Your staff was very friendly and the service was extremely fast!
Very good quality at competitive prices. You get what you pay for. Eric, owner of this store is great
Fast and reliable service as always!
Super nice staff. Knowledgeable. Sales and coupons a few times a year.
Friendly and helpful customer service
Very professional and courteous customer service. You guys did an excellent job on my bike.
I love my new Townie bicycle! It is so comfortable and easy on my shoulders, neck and wrists!
I am familiar with the lead mechanic he always makes time for me.
I provided a rating of "8" because I have not had the frequency/experience to rate higher. I had a spoke replaced on rear wheel. the work was completed in a timely manner (it was completed the the day the wheel was left) and I assume truing was done as I did not detect any wobble when I mounted wheel to frame. The charge was reasonable.
Overall, I was very satisfied and I will source Y-Not for my LBS on mechanical issues which are above my knowledge/ability.
Just purchased a Trek Verve I on Sunday. The gentleman who helped us was so nice. I love my bike already and have recommended Y-Not to a friend.
Friendly. Reliable.
Great service ,quick repairs!
Lots of different bikes to choose from and the staff was very friendly and knowledgeable
Friendly staff, extremely helpful!
Very friendly and knowledgeable and fixed my tire on the spot
The people are friendly and the service is great!
Everything! Both gentlemen were very helpful. They both answered my questions perfectly! I reccomend this place to everyone
nothing great job
Everything!
Always helpful. Takes time to Explaining items in detail.
Also really like the workshops and scheduled rides.
I like being able to use your Internet Site to improve my shopping knowledge, before making an In-Store purchase. My only dis-satisfaction is the bike - Seat; it has to go. Customer Service was superior.
Service is outstanding.
Our salesperson, and I forgot his name, was incredibly helpful and knowledgeable! He was a very sneaky upseller too 😀
Great bike buying experience.
Owner was friendly and knowledgeable and helped me select appropriate tires for older bike I recently acquired, will go back if service or other purchases required.