based on 1213 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love my Trek bike! They were very helpful too.
You are knowledgeable about what you sell, close to where I live
Great customer service
Very patient
Ensured answered questions
Made sure bikes were ready to go out the door
Y-NOT has always been very good to us. Great customer service, great selection of the best of everything.... bikes, parts, apparel. They've got you covered. And they're right here in Mt Vernon!
Only one of several bicycle shops i contacted to repair my granddaughters flat tire. Very thorough service provided.
Love this store. Everyone is always very helpful. They have great sales and service. Have purchased all our bikes here over the years. Love to support local businesses.
Good range of products. It’s getting harder to find bicycle shops in smaller towns so thankful for the experience. I traded in my Trek Verve 1 step-thru bike for a new all black Electra high-step (we used to call them boy’s bikes). I was surprised and thrilled that my accessories would fit the new bike. The transfer/installation was free! Wow. Picked it up just a few hours later and road it the same day. Felt like a kid again.
Rick was very helpful in cleaning my chain for me and showed me what he was doing. Have been going there for 6 years and very knowledgeable and take care of their customers
Ric was very helpful and attentive. He answered every question we had and anticipated a few. Though we haven’t ridden many miles yet Janet loves her “red” bike. Thank you for bringing it up from your Mr. Vernon store. We may need to return for a few tweaks after we have put a few more miles on. Thanks again for all your assistance.
Great service. Love the text notifications
I like the turn around of repair services and cost of the repair was extremely fair for my son’s bike.
Friendly customer service. Quick turn around and great selection
It was easy to sign up for and everyone was very helpful and friendly.
Local bike shops are the best bike shops, and Eric is great mechanic. Their whole staff is friendly and like conversation with their customers.
You always feel welcomed at Y-Not !
Excellent service and product
Great experience ... everyone staff member I dealt with was friendly and attentive.
My bike looks great after they serviced it for me..
Best buying experience and pricing better than Trek in Columbus. Accessories were cheaper than Trek or Amazon. Wish we lived closer—but definitely will come back
Service is great and Dave is knowledgeable and fixes problems right away.
Sophia! What a gal! She will help you 200% I went in there not been on a bike for 30 years! Was bought a Etrike and went to her for help! AMAZING SERVICE! Kind person! VERY VERY VERY HELPFUL! A wonderful asset of information!
Prompt and thorough tune up!
The products are quality, the service is great, and the employees are always very friendly and helpful!
My go to bike shop! Reliable service. Quality gear.
My aventon “Sinch2” is perfect
For me. I had a HIMIWAY E-bike when I lived in florida but was destroyed ina hurricane this past year. I never thought I would find an E-bike comparable but I did. Sophia is a great promoter of e-bikes at the store and highly recommend her and YNOT! Thank you
Friendly and Knowledgeable
First time there and the service was outstanding.
I brought my bike in for a tuneup & they did a wonderful job! Cleaned the bike up too.
Have known the Y-Not name for over 50 years!
Wonderful bike service packages. Bike always comes back looking and riding like brand new.
The Staff is top-notch! The young lady, that took care of us, was very knowledgeable, friendly and professional. She assisted in a way that kept us at ease and without any pressure.
Quick service and high quality
I have been going to Y-Not for over 25 years and Eric is the best in the business.