based on 1312 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
Had a great experience renting an e-bike! Very convenient location to the bike trail.
Professional mechanic who does it right the first time.
This was my first visit to Y-Not in Lexington. They have a very nice assortment of bikes and anything else that you could possibly need for biking. What stood out to me the most was how nice their staff are. They had (2) employees working. One was a middle aged gentleman that was helping a disabled man fix his bicycle seat and the other was a young lady probably in high school. She was quick to help me and answer all of my questions. I ended up purchasing a bicycle carrier and pump from her and she installed the bike carrier for me and explained how it worked. I also witnessed her taking care of another customer and she was very kind to him. I would definitely recommend Y-Not and will definitely return.
I requested a higher priced tuneup and was told I didn’t need it.
Honest and friendly means everything!
I dropped the bike off for their Spring Tune-up and must admit it was in filthy when i brought it in and upon picking it up it was not only tuned up to perfection but was so clean i could see my fingerprints on the frame it was so clean !
Friendly and knowledgeable service
The Y-Not staff is friendly and knowledgeable. The store has a great selection of bikes and accessories. Their service is great, issues are addressed, good turn around time, and reasonably priced.
Very satisfied with workmanship and quick service with everything performed as requested on five bikes.
Did a great job repairing my chain and giving my Bike a general tuneup. Much appreciated!
Very knowledgeable and their service is great
Y-Not Cycling in Lexington are so easy and nice to work with when looking for a bike, highly recommended.
Good guy runs the place : )
Knowledge and friendliness of the staff.
Dave is awesome.
Friendly, knowledgeable, helpful staff. Excellent customer service. Honest, down to earth, great people & fair prices. I highly recommend. Thank you!
Employees are friendly and knowledgeable.
Good communication
Very friendly and easy
I love YNOT in Lexington. They love cycling like I do. Their prices are reasonable. They are knowledgeable and friendly. In warmer weather they host group rides. They are quick to get my bike back to me after I drop it off for service. I’m grateful to have YNOT close to me!
You ordered what I was looking for and your service has always been outstanding. Keep up the work.
Friendly, personal service
Friendly people and good service
Always does a great job preparing my bike.
Great service and easy to work with. Service done well!
Fast and friendly
Got quick turnaround on the work my bike needed and a fair price.
Very personalized service! I appreciate not feeling rushed and zero pressure to purchase outside of what I want to purchase. Each person is quite knowledgeable as well.
Personalized, knowledgeable service. Communication with them was amazing and the detailed service, impeccable.
Quality