based on 474 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good quality products and very helpful in answering questions. Needed new tires on our bikes and it was done Very promptly. Very nice store. Highly recommend.
Time frame for getting bike back was over two weeks longer than I was initially told (which was two weeks to start with), bringing my repair wait to a month...
Nice shop and you carry a lot of items...
Great customer service and super friendly to work with. We drive 3 hours just to purchase from them!
Very knowledgeable staff, owner grew up in the store and knows bikes inside and out.
Excellent service! Friendly staff
10!
Get more product in the store. Also, be quicker at getting out of inventory or online sales to me way faster! Customer service has been great thou! Go Dave!
I've bought 4 Trek bikes over the years. Always had great service and relationship with Y - Not Cycle. Top Notch in my opinion.
Jeff was very personable, knowledgeable and patient with all of my questions and concerns. The TREK bike is perfect; lightweight for my grandson to handle, and the hand brake / coaster brake combination helps prepare him for future bikes. Great product!
Knowledgeable and helpful staff. Fair prices.
Employees very informative on what your buying .very good customer service
Friendly, knowledgeable & easy to work with. Good selection of products also.
I have been doing business with Ynot for years and years. Eric is awesome!
We ordered 2 bikes from them. They were very helpful and gave us great service.
Friendly, professional, and timely sales and service. My Marlin 5 was transferred from their other store and assembled on time for viewing, test ride, and purchase.
Yeah, I would recommend people checking out YNot. Eric and his staff have stood behind their products and workmanship in all the work they've done on my family's bikes. They have been friendly, knowledgeable and always helpful.
Prompt responsive service - repair done in a very timely manner! Done right!!
Great repair work! Good customer service!
Very helpful, even when they have been so busy
I love the willingness to help and thoughtfulness of Helping to understand the cycling world.
Wonderful, local service. We love coming here and have bought all our bikes from you. Our kids enjoy riding with us and it’s great to stop by for an ice cream treat after our rides.
good product and service
I love that it encourages healthy activity that the whole family can enjoy and that it is locally owned and operated. Plus their products are varied. If you need something, they can get it for you.
Please stop using Amazon which hurts local businesses and contributes to monopolies. Instant gratification is nice (but even with Amazon, it's not instant), but local businesses invest in the community.
Extremely friendly and helpful shop. Treated like a valued customer.
I love walking in, and just being welcomed. Makes me feel like they really care. I've rented the comfort bike twice and a trailer one time. The equipment was brought to me and inspected. The associates took time to explain the seat adjustments and safety. The rental cost is very reasonable and I will definitely be back.
They always service our bikes in a timely manner. Very knowledgeable of the product and equipment.
I love that Eric wouldn't sell me a bike just because he had it. He knew the bike in inventory would not fit my frame and ordered the right bike for me. I love the shop's support of the community through things like the Jason Young Invitational and through offering bikes during the COVID lockdown. I love the New Year's Day gathering and riding tradition. I love that the shop is local and supports a healthy, life-affirming activity good for introverts and extroverts alike.
Ride,
Jennifer Hurst
They get you what you ask for and keep you informed about the status. Quality products!
The service personnel are always helpful, The store usually has what I need
All good, thanks.