based on 434 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was able to get my product fixed quickly
Products i bought were of high quality and should last a long time.
Friendly and knowledgeable
Great selection at fair prices. Employees are very knowledgeable and friendly.
Great customer service! Sophia and Jason were very knowledgeable about their products and helpful in selecting the right size bike.
Jason even agreed to escort me on a trial ride on the e-bike since I had never ridden one before.
Friendly, confirmed everything by phone, flexible with payment and pickup.
Friendly, knowledgeable, and here local. Good prices and good selection. Every time I am in either of their shops they are very helpful!
Quality is good, local merchants are important to me
The owner is extremely knowledgeable and willing to take the time to help. Great employees at stores also.
Dave at Y Not is knowledgeable and helpful and friendly. He always has time to answer my questions.
They were very helpful and got my bike in top shape.
Very straight forward in providing information on whether or not a bike is worth fixing. I appreciate that honesty. Work is done well and timely.
Everyone was so nice and helpful. Quick repair of bicycle and fair pricing.
very professional; excellent work; timely work
Eric did a great job fixing my tire and was knowledgeable on new bikes..
The Salesperson, Dave, was very helpful with my E-Bike selection and purchase.
He kindly delivered my bike to our home.
Friendly, knowledgeable. Had my new Trek assembled and ready to go quickly. Helped me confirm fitment. No BS great service.
The staff are great!
I appreciate your willingness to diagnose my Lectric trike problem. Sorry the problem couldn't be duplicated when it was checked out by 2 of your staff members.
Everyone in the shop takes care of us like we are family. wonderful job keeping my grandson moving on his e-bike
Best people- best service. Period
Helpful, knowlegable staff. Wide biking accesory selection.
The owner was so friendly. We was late by 10 minutes to return the bike and he was so nice about it. Didn’t rush us, just an all around pleasant man. Will be renting again on monday! The e-bikes are so smooth.
Quality service and helpful with all my questions
Friendly and very helpful staff. It’s nice to have a bike store in Mt. Vernon.
Eric is very helpful related to biking and repair
They are so fun and welcoming at Y-Not Cycling. The are also very professional and got our bike tuned up.
The whole process was really easy and the prices are great! We don't have a car where it's easy to transport our bikes, so this is a great alternative for us when we want to use the bike trail. Will definitely be back!
Polite and honest service.
Top quality merchandise and even better service.