based on 65 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and prompt service!
Friendly, knowledgeable, local
Very helpful and easy to work with.
Friendly staff very helpful and knowledgeable about what you want
very personable.
Products are top of the line. I've only purchased Trek bicycles. Y-Not has always been there to serve the bikers.
YNot Cycling goes the extra mile to serve customers by providing expert advice when making purchases and connecting customers to the local cycling scene.
Ryan O’Dell
Mohican/Malabar Bike Club
Great service and great products.
I really like our local bike shop! The group rides in the warmer months are great. Staff and services are also very good. However, I do find that I sometimes wander to the big stores due primarily to selection. That being said, I was extremely loyal to a similar small shop in New Mexico.....I spent over $5k on a full carbon bike and bought all of my gear there. They offered extraordinary service including the best bike fitting I’ve ever encountered...bar none, they hosted longer community bike rides occasionally...40 miles...with really nice food stops on top of the weekly shorter rides. They had learn to repair/tune your bike short seminars that really reinforced loyalty. What about a tour de farms ride with stops at local niche farms that are around the Mansfield area? Your location along the bike trail is great...BTW.
Friendly helping staff.
Very clean and organized shop, easy going and relaxed environment. Happy to have this store in the community
Got excellent, timely and friendly service on my bike. It is easy to deal with the folks at Y-Not.
Good selection and easy to order from your online catalog if you don’t have it
The gentleman that helped was very nice and helpful.
Products are reasonable price and if they don't have it they order it for me. Everyone is very polite and knowledgeable about there jobs.
Love the bikes, great staff
Great people at shop to work with.
Nice selection of quality products, and knowledgeable, helpful and courteous staff.
Very nice and helpful staff. Good selection of in stock bicycles.
Good selection of quality products and friendly service!
I've had great service with any issues I've had with bikes and other items I've bought at Y-Not store. I would definitely recommend the shop to anyone looking for a new bike or any accessories needed.
Our overall experience was very good. The salesman answered all our questions and if he didn't know them he would check into the questions. I was able to try out the bicycle, before we purchased it. And I feel certain will get good service in the future. A good selection of accessories also exist at the store.
We had a great time riding the B&O bike trail while on vacation at Mohican State Park Lodge. We got information about the trail and Y-Not Cycling from brochures at the lodge and drove over there one day to rent bikes. It was a great bike path--flat and pretty! The bikes worked great and we had no problems. Thanks!
GREAT PLACE TO BUY!
GREAT PLACE TO OBTAIN SERVICE!
GREAT PLACE TO RENT BIKES!
VERY FRIENDLY AND KNOWLEDGEABLE STAFF!
It's great to have a local shop with the expertise to help fix or find the right tool for my bicycle.
We use YNOT for the rental program! Its been so great for our employees!! We are so lucky to be located so close to their shop in Lexington
I’m very pleased by the professionalism that was shown & the work was promptly and well done.
Always friendly and knowledgeable staff
Excellent products, service, and friendly atmosphere.
Fast friendly service, great products and a very knowledgeable staff.