based on 125 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly knowledgeable staff with quality products.
Jeff B was very helpful. He let me test ride a few bikes and I chose the best fit for me. The only problem I see is that Jeff put my name down as Wendy Ebans, not Wendy Evans.
YNot has a lot of products to pick from. I will be back to purchase another bike for my daughter soon.
I appreciated the employee taking time to explain what I needed and and also what wouldn’t work for my bike for a long ride that I have coming up.
No commission-based salesman trying to steer you and pressure you, the people there love cycling and want you to have the very best experience on the road. Add to this their maintenance service, and discounts for add-on parts for purchasers of cycles, and it's easy to feel like you're on their cycling team, not just some cash cow for milking, like the big department stores I visited
Very friendly service; nice showroom. Reasonable repair prices.
You sell smiles. I felt like I was getting real advice not just trying to have a bike sold to me.
It all comes down to the great people you have.
Knowledge and service
Quality materials.
We like spending our money at a local small business, and Eric and Jeff take good care of us.
The staff are knowledgeable and go beyond what I would expect to see that one has the right bike and knows how to use and maintain it. I was treated with courtesy and patience. I will definitely continue to do business with Ynot and recommend it to others.
Eric and Jeff, were so accommodating. They hooked me up with The Townie Go 8D! I have had some health issues that I am recouping from and this electric bike put me back in the saddle again, just in time for the summer. My husband was also picking up his bike that he was having it worked on, ( they did a great job) and we didn't bring his seat. I wanted to ride so bad, they lent my husband a seat and off we went. Yes, I would definitely recommend YNOT Cycle shop!
Happy Trails to you all,
Cynthia Capelle
Staff is always friendly and personable; this is why I keep coming back.
Product and customer service
QUALITY!
Very professional and helpful. Friendly staff.
Great purchasing experience.
Trek is a great product and the service from the shop is friendly and professional!
Work done on time and as expected. Customer focused shop.
First name removed was very helpful to beginner bicyclists like us. No high pressure sales. It is a pleasant experience buying a product from an enthusiast as opposed to a commissioned salesperson. Thanks.
Great Service and the the bike was back in the allotted time period. Friendly staff, too
The only place I'll buy a bike. Great professional service.
Everything😁. Great bikes, great service, friendly service people
I have done business with Y-Not Cycling for 14 years... This is without a doubt the best Cycle shop in the USA... I have brought 4 bicycle from them. The service is the very, very best.. and you can't beat the people that work there... all very kind and helpful. If you don't buy at Y-Not your making a big mistake... Buy the best Trek.. and trade at Y-Not...
Why not.. William Foster
Top quality products and great customer service with knowledgeable staff!
Very helpful service, no pressure sales, and a friendly atmosphere -- not to mention, top-quality products. We have purchased 3 bicycles there.
Very friendly employees and environment. I had a ton of questions and they were eager to answer them. I felt no pressure to buy immediately.
It was my first time stopping in since moving to the area in September and I was so pleased with how friendly and knowledgeable everyone was. We will definitely be back in the future.
Wonderful experience with extremely knowledgeable and courteous staff!
Friendly and knowledgeable