based on 1110 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service by excellent people.
Love dealing with friendly people. Good value.
Everything
Great service on short notice!
Good people.
Great service.
Good communication.
Reasonable prices.
Knowledgeable staff.
Price was very fair, they got my bike done in 1 day and were very court
Y-Not is fast with their service. They communicate well. They also offer various free workshops that are interesting and informative.
The price and service was the best.
Y- Not got my bike running in ship shape. Quick turn -around. Great bikes for sale with good prices and friendly staff :)
Dave is cool!
Colin was professional and courteous he didn't push anything on me and made some very good recommendations.
I’m convinced that why not is the place to go!
We've purchased many bikes from Y-Not. Y-not has always supported the local community and we have always supported Y-not.
Bike does not Function Properly. Can not change gears.
Friendly service and reliable work! ◡̈
Unreal service. 10/10 recommend
I called ahead of visit trying to locate parts/service for an 8 yr old exercise bike. I was informed that parts were not available, so I asked if you had exercise bikes and what was in stock. I made a trip to Y-NOT in Lexington and got the same professionalism in person, as on the phone. I was taken to the bike on the floor we had spoken about and able to ask questions, that were answered to my satisfaction, able to sit on the bike and check it over for updates from my older bike. I asked about delivery and pick up of old bike and was fully accommodated since that was out of my realm. I appreciated the time taken with me in fulfilling my exercise bike needs. Thank you for accommodating my needs and this was the first time I have been to Y-NOT. I look forward to delivery on Friday/Saturday.
Sophia was very helpful & friendly did a great job!
They were pretty quick and did a great job getting my bicycle ready to ride! I really appreciate the job they did! Thank you!
Great job explaining tune-ups and new gear
Very good service and answer all my my questions .
the staff was great! Friendly, informative. Did a great job on our bikes!
Excellent timely professional yet small town friendly service. Knowledgeable about everything cycling related.
Honest customer service
No pressure sales
Nice selection of bikes
Fixes my flat tire quickly and cheaply. Dave should raise his prices for his hard work - seriously, $25 is very cheap and I expected to pay like double that
Great service.
Great customer service!
My wife and I enjoyed our experience in our recent purchases of two catrike recumbent bikes.
Everyone we dealt with was very helpful and there was absolutely no pressure. Eric was wonderful to deal with. He answered all our questions and let us try different bikes until we decided what we liked best. We would recommend Y Not bike shop to anyone who wants to purchase a bike.
Friendly staff and prompt service.