Customer Testimonials
Customer service. Mixup on what my carrier was. Got an email saying it was coming UPS. Showed delivery to my back door at 1030. Through a locked gate, 2 dogs, and me being home. Conversations with Jeff revealed its coming USPS. And it did. Appreciate Jeff figuring this out.
The entire experience at Trek South Naples was great. Alex was of great help in getting the right bike for me. No high pressure sales. This is the 3rd Trek bike I've purchased (two road bikes, and now an off-road bike) and I've been thrilled with the quality and the service of Trek.
Customer service is very good . Nice transparency for pricing and repairs
I love my dual sport 3 bike. The service I received on my bikes was prompt and thorough. I didn’t feel like they were trying to sell me parts I didn’t need. I will be back.
The quality and safety of my new adult trike; the gentleman who told us about the trike and I also got to try it out.
Very professional and courteous
Prompt service and communication
Very professional
Great service - friendly staff
Went beyond
OMG!! Where do I start! They are so nice and helpful when I brought my bike in for repair! I first went to another bike shop closer to my home and was told that they do not repair "department bought" bicycles! ( By the way, I purchased bike at a bike shop) I was so upset so I googled and found Trek. They answered the phone right away and told me to bring in the bike. The gentleman quoted a fair price ... fixed my bike within 2 hours AND put air in the tires AND properly adjusted the seat so my legs could touch the ground WITHOUT me asking him to!! I love TREK and highly recommend them to anyone needing bike repairs!!
Great service! Really kind employees -- Billy and Jeff helped me out and did a great job spotting the issues with my bike and fixing them right up.
Excellent Customer Service Received
thank you ! great bicycle and great service/support
The Trek bike I selected will meet my needs, and the benefits of the bike I selected were clearly explained to me as well. Took the time to listen to my questions and clearly explained their answers to me as well. Helped me select some additional items for the bike, including extended service programs.
Tom, Joseph and all the dudes at Trek PBG were awesome! Thanks guys!
Staff were cordial and helpful. Once again, the store is a bit small, and as a result, some of the accessories are lacking. The old setup was much nicer, albeit more expensive for the owners.
Excellent service!!
Gary Neff
Great product, incredible service
Jeff was thorough in the sales process. He listened to my questions and thoughts and applied the right bike.
I really like the bike as it is what I was looking for.
Always welcoming and only charge for what’s needed . Many times a fix is made at no char.
Great customer service and they always get me back riding!
They are very friendly and personable here and I find them extremely knowledgable!
So far everything I have bought in your store on Dani Dr. - from my bike to various other items for it have all been good, including the service!
Very thoughtful, professional, and kind people there to help at a moments notice. Very happy with their service.
Great experience and worth the drive from North Naples!
Ruthie
Kristen was great to deal with and Charlie was very informative when I called for updates. The repairs on the bike are excellent. I would definitely use the service at Trek. I would deliver the bike in person to the store.
Always professional
Mauricio and Jose are responsable people. Good for Mauricio, he fixed my bike and the noise on the rear wheel.
Thanks for that!
Professional service and nice people!
Timing to get bikes fixed was reasonable!
Parts in stock