Customer Testimonials
Had exactly what I needed at a fair price.
Everything
Very helpful, kind and knowledgable
Good bunch of people working there - very helpful and knowledgeable.
We recently purchased two new Trek bikes. One of them did not shift smoothly and had to be returned for correction. Additionally, that bike had a carrier installed, on the rear, and spacers were not installed on the chain side, causing the screw to interfere with the chain. That needed to be corrected also. On the second bike, it also had a carrier installed and interfered with the seat clamp, the clamp was positioned so that you could not loosen the clamp. Owner had to use pliers to loosen the clamp. remove the seat, then turn around the clamp. Additionally, that bike also did not have the spacers installed on the carrier screw, on the chain side, and the owner had to install the spacers to eliminate interference with the chain. Finally, on that second bike, the rear light was loose and had to be tightened by the owner.
Bottom line - we like the bikes, they are our 3rd and 4th from the Punta Gorda store, but these two had the issues noted, the original two we purchased a year or so ago, and we had no issues at that time.
Great customer service!
The service is good. Trek bikes are fabulous! We own two sets of verve 3’s . One for up north and another for FL!
Staff member was very helpful in assisting me to find and recommend items I needed.
Very helpful in our search for two new bikes.
Steve was very knowledgeable and helped us decide on which bikes to purchase.
Steve was very helpful & went out of his way to make a cute name tag for my bike I named Birdie!
#1, that you are open 7 days.
Very personable. Service completed ahead of schedule.
I had a Level 1 tune up. Trek did a great job.
I have the tire/flat replacement service... came in on back to back days with flats and the service techs had them both turned around in less than 15 minutes. Really appreciate the service levels there and also the friendly service. I was walking out of the store and a gentleman, potential customer, asked what i thought of the service and I told them it was outstanding. I have a comparable Trek store that i work with in another location in the mid-west and the Naples store far exceeds my expectations.
Very very pleased with the service I received
Very knowledgeable, pricing was fair
I will highly recommend
Great staff, really great service. I couldn’t be more satisfied, Thank You, Rob Elder.
Everything along with a terrific staff.
Mike worked hard on my bike. Thanks
Great service as always
I dealt with the manager of the store and he was so helpful and knowledgeable of the bike that I bought. Also very helpful in picking out the accessories that I got for the bike.
My wife who is interested in buying a bike will certainly go to the Trek Bicycle Store of Fort Myers to make that purchase.
Brought our ebikes in for a new kick stand and new odometers. They took us right away and got us squared away as we waited. We left happy campers ! Thank you !
Second experience with this shop. Both were excellent! Knowledge and customer service were outstanding. Thank you.
Very friendly and very helpful and knowledgeable!
Very good service!
The took care of my repair right away and were very helpful
I went in with a couple of problems, Rafael took it all in stride & had me out of there in a blink of the eye!! I highly recommend them, everyone was very friendly and knowledgeable!! Thank you so much, my bike is running great!!!
Ryan Murphy called me. He was accommodating and pleasant. We completed a deal for two bikes. I appreciate the call
Fast and prompt service.
Very helpful staff, quality products with reasonable prices.
Staff was very helpful and know there products, I love my new bike!