based on 3417 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, nice people, Chris. Sean? And Adam?
Very helpful great products ! thanks Trek
Adam was absolutely fantastic to work with during my initial visit and purchase! Very friendly, personable and knowledgeable. Took time with me and my son to answer all our questions and provide useful guidance and recommendations for the best bike to fit our needs. Would highly recommend working with Adam on a bike purchase. He's the main reason why we returned to purchase.
Service was completed quickly and before the expected date. One issue couldn't be resolved; the remote fork lockout button is no longer available and couldn't be repaired or replaced but that's not the fault of the mechanics at the shop.
Tremendous product expertise and the maintenance crew is excellent.
Brought in a simple flat tire, was expecting to have to leave and pick up later, espeically after seeing how busy the techs were. But your guy immediately fixed the flat, improved the rim tape situation, and had me back on the bike in <20mins. Thank you for the awesome customer service! Eric Stopka
Quick and knowledgeable service
I came in for a bike rack.
I was expected to take the floor model.
The service man said, well if you want to wait while I put it together for you, its going to take time. I just assembled this one last week.
I said OK, even though there were scratches on it.
He did show me how to put it on, but when I arrived home, there was no direction or information sheet in the bag,
I went to meet friends for a long ride a few days later. My bike fell off. I had to stop 6 times on my way to meet my friends in Wheaton. I used all the straps to hold my bike on. I stopped at Prairie Path Cycle, and they were amazing. The rack had been assembled wrong. The bar that holds the front tire was on upside down. He dropped what he was doing to help me and took it apart and put it back together for me. It worked perfectly. The chain had come off when my $2000 bike fell off because of faulty assembly. He even offered to put the chain back on and check the bike out. I told him I would bring it back to Trek. When I brought it back, there was no apology. The guy just said he did not know how that could have possibly happened. He did fix the chain and put my bike back on for me.
Just not a great experience.
Staff was very kind, professional, and helpful!
He helped my son pick the right bike, and helped point me to the right bike when the time comes for me to buy my own.
dependable and reputable brand in cycling
I cannot say it often enough about the incredible service I receive at the Trek store in Downers Grove. I had two tubeless tires that were not holding air. I thought it may be a sealant issue. However, I told the repair staff that if the tires needed to be replaced, I approved the work. They could have made a $500 sale from me. Instead, they looked up and saw the tires were still under warranty and replaced them free of charge. You just do not see this type of honesty and integrity these days. If you need to buy or service your bike, I highly recommend Trek in Downers Grove.
Staff is very helpful. Pricing was reasonable and appropriate. High quality product.
Service after I took possession of my bike continued to be outstanding!
Awesome service in an efficient and timely manners.
Well made products, very helpful and enthusiastic staff! Made things so easy!
I love trek bikes! Been buying them for over 10 years, will never buy another brand and have not. I have 5 right now as the kids grow and get bigger and just hand them down.
The little one who is 6 was using a bike that my 12 year old first had.
These things never break and the support is tremendous.
Totally amazing one of a kind experience.
I absolutely love this Trek shop! Everyone is super friendly and knows their stuff—especially Adam, who spent plenty of time walking me through everything I wanted to know. Since I’m new to cycling, that really meant a lot. I totally recommend checking it out.
The tech took time to answer questions, and even added some information he felt might be useful.
Trek Downers Grove has high quality and timely service on all of my bikes. While I am usually not in need of gear or products, I am always in need of reliable mechanic work on all of my high-end bikes. The service at Trek Downers Grove is incredible!
Everyone at that location are awesome. They always take care of me every time I come in, especially the service department.
The design, quality and performance of trek bike bikes are unparalleled and the customer service at their store on Ogden Avenue in Downers Grove is top rate.
Your team is very knowledgeable and get the service done ASAP. Also, your team is very efficient. Love doing business with you guys.
Professional
Friendly knowledgable staff
Lots to see
I appreciate that they ordered the part for me. I was able to pick it up at the time that they said it would be ready. Thank you.
I took my bike in on Tuesday September 22.
I did not have an appointment but the young man helped me right away and patched my tire.
I was very pleased. Pleasant and professional!
I was out of there in 15 minutes.
Fast, got a text when my bike was ready. Reasonably priced.
The entire team, their knowledge, advice, suggestions, service, and attitude was off the charts! Keep up the great work!
Service staff was supportive and understanding of my situation.
Jim & team are the best!
Usually when I’m shopping at this store I’m buying parts from the mechanics in the back. All of them are extremely helpful and knowledgeable