based on 3299 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is great. Very through and communication is excellent.
The service guys helped me choose tires and did a nice job replacing my old ones.
James is a professional, in his explanation of the services, making sure you are aware of the reasoning and cost. Excellent communication and prompt service. Bravo!
Very nice and knowledgeable employees and customer service.
Adam helped me find the right Lake shoes. He was friendly, helpful, and knowledgeable. .
Everything
The products are high quality and the services are great too. Very helpful and informative.
Awesome team members
I like coming back to my Naperville store because of the great customer service. Salesperson Adam is the most helpful.
We’ve bought our entire family’s bikes at Trek, 2 adults and 3 kids. We love the trade up program for the kids bikes, it makes the investment so worth it! We always have a great sales experience and customer service. We will continue to purchase our bikes here for years to come.
It has been a great experience for me and my family to work with Shaun the manager. He is always kind and patient and all our store visits have been great.
Appreciate them finishing the job when I had to return.
Quality products and knowledgeable staff
Excellent speedy service, my bike came back looking like it was straight from the showroom
Your team was exceptional. I rebuilt my bike, and the help provided was over the top good.
Service here is exceptional. Sean is fantastic—he takes the time to answer every question and addresses all concerns thoroughly. The team at Trek does a great job with communication, making the whole experience smooth and hassle-free.
We’ve purchased several bikes from this location over time, and most recently had a Thule hitch rack installed on our car. The staff handled the assembly and helped mount it, which made the process incredibly easy for us. Highly recommend this store!
Always a phenomenal experience with customer service and the service department for maintenance/tune ups and repairs for my Trek bikes. The manager Shawn goes above and beyond to create a great experience and makes you feel like you are part of a Trek family. He always makes sure you are satisfied and have a positive experience. Recently I needed a tire repair and not only did I receive my bike back with a perfect repair they also took time to get all the gravel dust off my frame and my bike looked like new when I picked it up.
Quick and great service!
Brought my bike in for cleanup service. Was done in a few days, excellent work
I have brought bikes here several times for service. The technicians are always incredibly friendly and knowledgeable. Recently I had a bike checked to see if it needed anything and a quick inspection showed that it was good to go. I appreciate that they were honest and didn’t try to upsell me on repairs that weren’t needed.
Great local bike shop. Very knowledgeable staff.
Great service and friendly staff.
placed an online order for something simple and in stock. was never notified it was ready for pick up. ended up driving there to pick up with no notification from naperville trek store. .
Great service department. Friendly and knowledgeable staff throughout the store. Maintaining a bike is expensive but I appreciate all they do.
Bethany was fantastic
I had a very positive experience. The sales people were very knowledgeable and helpful for me to make very informed decisions. The service to prepare my bike was excellent as well.
The bikes last forever, absolutely durable. Bikes ride very nice and everything is built and put together cleanly. Very good looking bikes/products. The store is very clean and organized, nice store to walk into. Staff are very helpful, polite and knowledgeable. Service is timely and hassle free.
Being primarily a mtber I did not see many higher end mtbs on the floor so it would be hard to direct a peer to the store for mtbs. I would direct them there for gear and parts though.
Great explanation of services, setting expectations and completing work in the expected timeframe.
Very knowledgeable staff. Not pushy and took their time to make sure I found a bike that would do exactly what I was looking for.