based on 3403 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I took my bike in on Tuesday September 22.
I did not have an appointment but the young man helped me right away and patched my tire.
I was very pleased. Pleasant and professional!
I was out of there in 15 minutes.
Fast, got a text when my bike was ready. Reasonably priced.
The entire team, their knowledge, advice, suggestions, service, and attitude was off the charts! Keep up the great work!
Service staff was supportive and understanding of my situation.
Jim & team are the best!
Hello
Just a note to say I was not very happy with the service provided. I was charged $130.00 for a full bike tune up which I probably did not need. When I picked up the bike nothing was explained to me what was done if anything, and I asked for my bike meter whatever their called to be checked. only to find they did not do that so I had to wait for the Associate to find a battery and replace it and then charge me another $5.00. Very disappointed and felt way over charged with no explanations. Sorry I will not recommend this store.
Always speedy service and helpful friendly staff. We have fun everytime we visit!
Friendly atmosphere and the ease of purchasing
Service was excellent and very reasonable.
The service was friendly, professional and timely. Beautiful work.
Bike was fixed right and works great!
Staff is great! Knowledgeable and friendly! Awesome Bikes!
Fast service for a repair
Sean and Adam go the extra mile as far as customer service. They understand their cycling clients’ needs and make every effort to fulfill their wants, wishes, and dreams.
Great immediate friendly service for a fair price
Great service
Friendly service
very fair pricing
Job well done!!
The service guy in the back is always so helpful. Can't remember this name, but he has dark hair and tattoos. He checked on the sturdiness of my bike rack. You can tell he really enjoys his job, is always smiling and is knowledgeable.
Thanks!
Always prompt and courteous staff.
Everything! The products and the team are amazing
The service is amazing
Great service, super professional
Great emplyees
The service team member who helped me was able to replace my tube on the spot, and he did a few quick maintenance items as a courtesy. He was friendly and gave me some tips. Unfortunately I didn’t get his name, but I would absolutely come back to him for future services.
Repaired my bike while I waited, great price, just a friendly bunch.
Quick and easy, and my son is very happy with his new bike! Everyone at Trek of Naperville was friendly, helpful, and made the whole process easy. Great experience overall!
Team was knowledgeable and friendly. The bikes are fantastic quality, and I love that I can always bring them in to be fixed locally if my sons are a little too hard on them!
Service was completed as expected and within estimates
Responsiveness
Service department was super friendly and fixed my issue while I waited
I appreciate that they ordered the part for me. I was able to pick it up at the time that they said it would be ready. Thank you.