based on 3427 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Trek Naperville has outstanding personnel whether in service or sales. Everyone is very helpful and willing to listen and respond to questions. Very informative about any and all products as well as the service performed and or pending issues that might arise in the future. Great team of people
Knowledge, timely and friendly
Very detailed and responsive.
I own two Trek bicycles, a road bike and a commuter bike. I do some of the maintenance myself and have used the Trek store off 95th for maintenance as well. Both bikes have performed well and do not need much care.
They had a nice selection in stock and the associates were very friendly and knowledgeable about the products.
Staff is extremely helpful, friendly, and easy to work with.
Great, timely service
Fast friendly service
Sean was great to worth with, answered all my questions, gave me a lot of time, and we
had some laughs.
Advice
Service was terrific.The bike repairs were completed in a very timely manner and were
done well. Highly recommended.
Sean was awesome. He was super knowledgeable and helpful. I’d recommend the bike fitting here to anyone that rides.
Responsive
Flexible (regarding schedule for warrantee check-up)
Friendly
Prompt turnaround
Professional and businesslike
Blake and team were amazing in bringing back to life my 1996 Trek! Thnx so much!!
Your customer focus is awesome. Thank you
I had a great experience with Trek Bicycle in Downers Grove! The staff were very professional, knowledgeable, and helpful. They fixed my bike in a very short time, even though I showed up without calling ahead. I really appreciate their excellent service and quick turnaround. Highly recommend them!
My first ever call to the service desk was cordial and very responsive. I had a flat rear tire that needed to be repaired. After bringing it in, I was shown that the sidewall had blown out, and the tire needed to be replaced. While replacing the tire, four spokes also had been broken. To keep the tire true and properly tensioned, they needed to be replaced. So I left the bike overnight. Early the next afternoon I received both a text and an email that the work had been completed. Trek did a great job, was courteous, professional, and on point.
Great service and friendly staff.
Usually when I’m shopping at this store I’m buying parts from the mechanics in the back. All of them are extremely helpful and knowledgeable
Friendly, nice people, Chris. Sean? And Adam?
Very helpful great products ! thanks Trek
Adam was absolutely fantastic to work with during my initial visit and purchase! Very friendly, personable and knowledgeable. Took time with me and my son to answer all our questions and provide useful guidance and recommendations for the best bike to fit our needs. Would highly recommend working with Adam on a bike purchase. He's the main reason why we returned to purchase.
Service was completed quickly and before the expected date. One issue couldn't be resolved; the remote fork lockout button is no longer available and couldn't be repaired or replaced but that's not the fault of the mechanics at the shop.
Tremendous product expertise and the maintenance crew is excellent.
Brought in a simple flat tire, was expecting to have to leave and pick up later, espeically after seeing how busy the techs were. But your guy immediately fixed the flat, improved the rim tape situation, and had me back on the bike in <20mins. Thank you for the awesome customer service! Eric Stopka
Quick and knowledgeable service
I came in for a bike rack.
I was expected to take the floor model.
The service man said, well if you want to wait while I put it together for you, its going to take time. I just assembled this one last week.
I said OK, even though there were scratches on it.
He did show me how to put it on, but when I arrived home, there was no direction or information sheet in the bag,
I went to meet friends for a long ride a few days later. My bike fell off. I had to stop 6 times on my way to meet my friends in Wheaton. I used all the straps to hold my bike on. I stopped at Prairie Path Cycle, and they were amazing. The rack had been assembled wrong. The bar that holds the front tire was on upside down. He dropped what he was doing to help me and took it apart and put it back together for me. It worked perfectly. The chain had come off when my $2000 bike fell off because of faulty assembly. He even offered to put the chain back on and check the bike out. I told him I would bring it back to Trek. When I brought it back, there was no apology. The guy just said he did not know how that could have possibly happened. He did fix the chain and put my bike back on for me.
Just not a great experience.
Staff was very kind, professional, and helpful!
He helped my son pick the right bike, and helped point me to the right bike when the time comes for me to buy my own.
dependable and reputable brand in cycling
Very helpful and knowledgable.