based on 2649 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff has a very “it cant be done” attitude. I reveived 3 calls from staff members informing me that a part for my bike could bot be found. They kept referencing a single swebsite that they commonly use that didnt have it. Afternasking them repeatedly to check with the manufacturer, their reaponse was the same that the part couldnt be found on the site they notmally use. I asked them to stop bringing up the site that didnt have it and to look elsewhere but that idea just seemed to cause their brains to short-corcuit. To make it worse, they told me that i could easilynjust do it myself and then when i asked why they didnt do it as a bike shop they went back to their aame stupid excuse. These guys can do all BASIC bike work fine but they cannot think on their feet or solve problems that they expect their clients to solve. In the end, i had to get the owner involved because of how dense the salespeople were and what do you know, once the oweber agreed to give it a try, the problem was easily solved by them. I was very disappointed with the amouny of frustration i experienced in trying tonget these guys to acknowledge that they had as much ability to solve the problem as i do. They did have good service but poor problem solving and personal accountability. When i had come in here 2 years prior to upgrade another bike, the tech i spoke with was exactly the same… i asked if he had a stem with a shorter reach and he kept bringing up the clamdping diameter… when i repeatedly asked told him thats not what im
Taljimg about he just kept going back to bumbers that were not related to what i was lookimg for. They dont seem to be as well informed or mentally empowered to learn and solve problems as youd umagine bike shop employees to be.
Great service. Fast and Friendly.
Trek in Naperville has a great team! The staff is always extremely friendly and helpful to find what I need for our Trek bikes.
Very friendly and professional team in the Trek. I like my bike annual checkup service in the Trek store.
Jim is not one of, but THEE best mechanics and personable people in the world. He is a total asset to the company, and the reason we return time and time again for services/products. Cannot rate him high enough. Keep it up!
Service employees (and sales) are always so accommodating and helpful. Process to get a recall taken care was so easy thanks to them. In fact it was done ahead of schedule! Trex fans!! Thank you.
For Me...It is ALL about the Service!!! Your Service Tech - Chris does an amazing job!! I first started using him on an old bike that had been with me for 20+ years in the CO mountains. The first time I brought it in...he made it like new. Eventually...he moved on, I moved on. When I called last week in response to an email on current service offerings, I called, and to my great Joy, Chris had returned to your store. And AGAIN......Top Rates Service!!!!
Thank You Chris :-)
Friendly, patient, and knowledgeable service. Felt good to great a great deal on the bike!
Great bikes, great products, great service. Always helpful, always professional. Have bought bikes, helmets, gloves, even pumps from them for decades.
Service is excellent. Outstanding preventative maintenance program. Quick turnaround. Keep up the good work. Rich R.
Quality products, excellent customer service
Very good customer service, really good bike and seamless communication in regards to service.
Always pleasant to deal with. Honest and accurate. Great maintenance section and sales team.
Adam went above and beyond to help me find, order & followup my purchase. He understood I’m 85 years old & not tech savvy & never got impatient with me. If others in the store are that accommodating I believe it is a very good store to shop.
Very friendly and informative
Always pleased with the friendly interaction. They treat/service the cycling community above all, no surprises, you pay for what you get. Thank you!
Service always quick to turn around and team very helpful.
The service was prompt and very courteous.
Great honest and hardworking men
Overall Trel brand equity. The style of the bikes and quality.
20 plus year old Trek 4300. Some new parts...just like new. Great fast service.
Good service I’m playing getting a new bike in the future
Extremely knowledgeable. Feels like family everytime i visit for service or accessories.
I have been looking for a good bike shop for awhile and I believe I've found it! Naperville Trek is feels like one of those neighborhood bike shops you can visit and talk bikes. They are generally excited about cycling not just the business of selling bikes. Got my bike in and out in 24 hours. I will be back.
Thanks!
The products are top quality and the service at this location is always professional, thorough, and friendly as well! Great experience always!
Came in to get air in my front shock it was a little low, was charged 25 dollars (took less than 90 seconds) that’s not acceptable, I’ll take my bikes to 2 Bici next time
Great, friendly and fast service.
The team is very helpful, enthusiastic, energetic and engaged. The Trek bikes themselves are fabulous.
Trek of Naperville has excellent customer service. Friendly helpful people. Not rude or condescending (like Spokes!)
Great support getting my Kickr trainer up and running!