based on 3273 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great help from the person in the store.
The friendliness of the staff and their expertise regarding the mechanics of bikes.
Reliable and timely bicycle service/maintenance.
Excellent job!
The team at the RT 59 Naperville store are always polite, knowledgeable and provide the best customer service around!
Trek Downers Grove has been great servicing our Trek bikes. I'm really glad we made our
purchases there.
I've been using/going to Trek since I moved to the area in 2012. The service is great but pricey.
Great customer service all around
The staff, sales and repair, were very helpful, courteous and informative. If you are interested in purchasing, repairing or mechanical maintenance of a bike, they can help you. They are very knowledgeable on all types of bikes, electric or any other type or model, and very willing to help. Had two different model bikes serviced for a system one maintenance program to get the bikes cleaned, lubed and serviced for the Spring season and they did a great in getting them ready to ride after not having ridden them for a couple years. I highly recommend Trek and this staff for any information on bikes and accessories .
Personalized service. Friendly. And helpful even for a person that isn't an advanced cyclist or buying the most highend of equipment; still treats you with the same focus/priority.
Very good services!!!
Experienced staff, great service and good products in stock. Great local bike shop.
Anybody looking to get into base fling or stay in the bicycling should definitely get familiar with Trek of Downers Grove and Trek of Naperville as well… Gregg and his staff are real Pros… Whether you are a beginner or a seasoned racer, they can talk the talking and walk the walk… Great professional, fun staff and not to mention Trek is absolutely one of the finest American products in the marketplace👏👏👊👍
Sean did an excellent fit with my challenging body mechanics. Great attitude, knowledgeable, personable. Adam also made the overall experience of purchasing a Project One Domane excellent. And props to Chris for creatively engineering my cleats to accommodate a crooked post-knee replacement leg. Highly recommend this team!
Professional, knowledgeable, and friendly.
My bike repairs took exactly the amount of time estimated by the technician.
Service team was very professional and easy to work with! Would highly recommend this Trek location
Great service and selection
Тоp recommended ,high level of mechanics and service, I will come back again and again!!!
Very professional. Very good return on price! Couldn’t ask for a more professional team! Thank you for making my bike good for my next1000 miles!
10/10 for front end customer service. 5/10 for actual service. I bought a used bike there that was dirty, I asked to have the bike cleaned up and it wasn’t.
Great service. Fast turnaround. The staff is friendly and seem very knowledgeable.
Everyone in the store is very helpful and friendly. My husband and I have purchased three Trek bikes from this store.
I went in for a new helmet, and the inventory was limited. I ended up with the display model. However, the guy who assisted me was extremely helpful and was able to answer all my questions.
Repair went well
The service was timely, communication clear, and the staff both professional and kind.
Helpful
Personal touch and relationships
We have had a number of tuneups done over the past few years for our Townies at Trek in DG.
Our bicycles have always performed extremely well. This operation does a consistently excellent job at a fair price.
Very knowledgeable sales person