based on 6785 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best customer service in the business. Pete and his team know bikes inside and out. Quality accessories compliment a solid line up of bikes. The only shop I’ll shop at.
Brought my bike in. Got a quote and time it would be ready, both were accurate. Also got great free advice and friendly service.
Personal care by sales team.
Sweet Pete’s has what I need/want with very competitive prices.
Great service, My item was here in no time, email notification every step of the way
Although I have to return my order for sizing reasons. The staff was prompt and polite in their response to my inquiry. My item also arrived quickly and without issue.
Communication about order progress / tracking. My order apparently went from BC to Toronto without any notification.
It jut took a little longer to receive then expected and I received this survey 1 day prior to receiving the order. However, all is good now!
Great selection.
Great service, great people. Strong community and very trust worthy from my 8 year experience.
Brent was very helpful, knowledgeable and professional while helping me find a solution to my problem with my Thule product.
Super thorough check by mechanic that identified problems I didn’t know I had. Very prompt communication. Great staff!
In-store and on-line purchases have all gone smoothly. I'll be baaaack.
super quick shipper
Service was great. Brent was very helpful.
Love your staff - Adam is amazing - very knowledgeable, patient, personable. Always a pleasure to interact with him in store.
Fast
Availability and fast shipping
Quick shipping and good supply
The helmet is terrific, the ordering process was easy, and the delivery was quick.
Fast service
You were very responsive and helpful. Fast shipping as well!
I have bought a few things from your shop. Your staff have been generally friendly and helpful. I bought a rotor online and then needed to return it as the bike I bought it for snapped in half and was returned on warranty to a Canyon. The guy I talked to was good about accepting the return but then a couple weeks later I got a call about the rotor still waiting for pick up. I called back 15 minutes later and the guy was gone and nobody else could help me. I'm actually not sure if the return went through yet I need to check my credit card bill. It wasn't an awful experience and I'll still shop at your store but I can't give you a 10 either.
I was helmet shopping, you have a large variety to choose from.
The sales help was friendly and knowledgeable.
Great service, friendly, will def be back for all my bike needs
Excellent customer service, fast shipping. I really like the support and follow up emails I received when I had questions about products. Very friendly all around business. Lots of knowledge there. Thanks
Lots of bike service tools and knowledgeable staff.
I needed a thru axel. I had ordered one from my most local supplier. After 2 weeks I checked on an ETA. They informed me they didn't order it for me yet.
I placed an order from you and had confirmation of shipping within 35 minutes - pretty amazing.
Thank you for supplying such great service - pretty hard to ride a bike without an axel.
Randy
Very nice and helpful staff!
you guys just screwed up repeatedly. from a former employee insulting me on Twitter, to me being mocked for getting into a bike accident 2 years ago, to you guys claiming my bike was a write-off this past april after another unfortunate accident (and me getting it fixed for $250 elsewhere)....why would i ever recommend you to anyone?