based on 6785 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The employees really took their time with me. I did not feel rushed at all. They worked hard at processing my needs and matching them to an ideal bike. They were knowledgeable and friendly too.
Easy to use website, with quick and efficient ordering and delivery of products.
I loved the fast deilivery
You guys are great - keep it up!
Always a good experience. Plus thoughtful packaging of my online order in a compact box - something apparently too much to ask of Amazon!
Fast and reliable. Thanks
Knowledgeable & friendly staff, strict inventory control: the bike I had set-up for a test ride was put on hold in the inventory.
Brent was awesome to work with in helping me pick out my new bike!
Yes, and I do!
Excellent customer service
NIce established store, excellent selection and friendly staff good combination.
Friendly and quick
Everything!
Competitive pricing and shipping is fast!
North was a pleasure to deal with. Actually do was the other fellow whose name I didn't get. Everyone there was terrific.
Great selection of products, excellent service, and a few awesome employees.
Knowledgeable, friendly and approachable staff.
Amazing service - really appreciated receiving my package <24 hours after it was ordered!!
My was processed and shipped quickly. I’m starting to collect parts for a new build. I’ll will ordering from Sweet Pete’s again.
The staff were not very accessible, engaged or helpful when I purchased an expensive Kona gravel bike. They could not easily explain the differences between pedal or seat options. I was in the store a lot longer than I wanted to be, and was not able to get any of the additional accessories I needed. There was a handlebar end plug missing from the brand new bike, and they were not able to find the matching one.
Great turn around on shipping and delivery. Thank you.
the classes are fun and interactive the teachers there are very professional and they are knowledgeable about what they are teaching
Communication was great had small problem with shipping address and billing and I got e-mailed fast and I canceled and got reply fast then reordered that's great customer service good job and thanks will shop again
Awesome service, friendly folks and the automatic door when you show up is incredible.
Easy to navigate website.
In stock selection of specialty items.
Reasonably priced and fast shipping.
The in stock items is one that f the biggest though. A lot of these items you cannot order from someone in Canada or local. I used to live in Toronto and tried to keep my purchases local. Now I live just outside of Toronto and tried to keep my purchases local but the next best thing is close by shops in Canada.
Friendly staff, good selection of items. It’s a very pleasant place to shop.
Highly recommend.
Amazingly friendly
Accommodating
No sales pressure
Willing to answer all of your questions
Is now my go to shop for all things bikes!!
always friendly. Much rather support a neighbourhood bike shop, than the trek shop.
You guys have an extensive catalogue, which is great.
I made an order and it arrived a week or two later. That's awesome.
thanks!
Ordered chamois creme online and it was super fast even with Canada Post delivery. Ordered Saturday and had my package on Tuesday. Very surprized and impressed.