based on 6785 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
More selection and price range in bike carrier bags and other products (ie. lights)
Excellent customer service
I went into your B-side store in the Annex to get a lezyne flow caddy. The store associate said that he didn’t have one in stock but I could order one online and instructed me to write in the notes section of the order to have it sent to B-side if I wanted to pick it up there. Since I’m East of that store and it’s the closest Sweet Petes to me, I did just that. Once I placed and paid for my order, I received an email stating that online orders can only be picked up at your Bloor St W location. So now I had to take the Subway adding an extra $3 and 30 min to pickup the order. Had I known this I would have seconds thoughts about placing the order. I would not likely recommend Sweet Petes online ordering.
Very good services
Knowledgeable staff, very pleasant and thorough shopping experience!
Service was super fast
Very prompt service
Friendly staff.
Customer service
I just did the Park Tools course at the shop and I thought Lily and Ethan were excellent teachers. I am looking forward to the next course.
The staff were superb honestly. Friendly, helpful, knowledgeable, and keen to let me know that they’re here to help. Really appreciated
Very friendly, knowledgeable staff, great selection and Theo is just so darn cute.
I like the extensive inventory, especially all the stuff for older bikes, which many online suppliers can't be bothered handling. The prices are competitive and orders are shipped promptly. What more could a customer want?
The pedals I got were very dirty, almost like they’d been used before. And the packaging was pretty crushed on one side and damaged. Haven’t had a chance to use the pedals yet but not impressed with the state of the product when received.
Great product, great people, course was well organized and well presented.
Lily and Ethan are great instructors
I think, with all due respect, that your prices are very high and not as competitive as they could be. I was lured by some specials online but when I went to pick up the products (two different pairs of gloves), the quality and thickness was not what I expected. I understand that they were on sale, but they still did not seem to me to match what I can get elsewhere for less. Your shop is lovely and the sales associate was very helpful. For me it comes down to your prices in terms of the type of product being offered. Sorry to say. Perhaps it was a poor glimpse and your prices on other stock items are more competitive, I just don't know for sure. All the best to you.
Very helpful in a difficult situation, really appreciated the personal touch in a world of online
Thx. John
Good , friendly people to deal with
Good reliable service, and excellent work.
You always seem to have what I need so you have become my first go to for my cycling.
Very friendly service, quick shipping and great price!
Good service and friendly staff.
I received the email saying that my order was placed two months ago, and that a second email would follow when the item arrived in store. I never got the second email after, though! Not sure if it was a tech glitch or an oversight (I checked my spam and promotions folders, so I'm quite certain it wasn't there), but disappointed that I could have been using my order sooner.
Apart from that, the website makes it easy to find what I'm looking for and I've had positive experiences with the staff.
Great service by your Team 😀 Thank you 😀
First order and was shipped super fast !
I am very happy with the services received when I had to special order my Shimano RC7 cycling shoes. I was also impressed that they installed my cleats at no charge. I will definitely shop here again.
great selection, good website
Clearance prices
Good choice and friendly reception.