based on 6785 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service…Pete’s is the best shop in the city!
Knowledgeable staff and good online store.
Attentive staff. Knowledgeable. Staff took the time to help me.
Great prices, large variety of products and options, well designed website, prompt delivery through Canada Post, fantastic for home bike mechanics-commuters.
I ordered a bike helmet for Xmas and your follow up was kind and professional.
My buying experience was awesome. The rep called Brent was an angel. Highly recommend this shop.
Good selection
Friendly staff, wide range of products for all types of cyclists and budgets
The service from John was amazing and quick responses. Very friendly and helpful!
The team was extremely helpful with a return where I'd lost the receipt. My dad is very happy with the helmet he received. Thank you!
Highly knowledgeable staff who are approachable and helpful. Excellent products. On time delivery.
Nice store with lots of items and variety for any kind of cycling activity
Lily and Ethan are terrific instructors.
Great product selection and great customer service
Service is efficient and timely!
Great customer service!
You guys sell lots of great stuff, check out and shipping is nice and easy.
Staff. Staff were great to deal with.
The bike that I really wanted was in stock. Great selection of add ons I wanted immediately and for the near future. Excellent friendly, approachable, knowledgable staff
First name removed.
Always friendly and speedy service for repairs!
The free shipping was amazingly fast but the prices were about the average amongst Ontario bike shops.
Great selection; friendly and knowledgeable staff.
On a side note, a close family member - major cycling enthusiast and participant - stopped in about a year ago and said Never Again. Staffer turned up their nose at his bike and was not helpful.
I’m a casual cyclist, and unimpressed by the snobbery/reverse snobbery that goes on in the cycling community overall. Isn’t that for BMW drivers?
Great customer service
I wanted help on keeping my temp comfortable when riding in the winter. I was there for gloves, am also interested in lower/upper body layers. The available staffer was up front said he didn’t do that much winter riding. I appreciated the honesty. He didn’t offer to engage other staff who might have been able to help. Possibly because they were tied up with other customers. Not enough staff for the number of customers.
It took a while to have my item delivered int the store. Had to email for updates and only the. I received an email that it’s ready for pickup
The staff member who helped me was pleasant and informative. Excellent service!
The service was great!
Great looking store on Bloor and seemed to have lots of product. I was only picking up an order so didn't stay too long but staff were friendly and prompt with my order. Too bad I live in Port Hope so I can't just drop in!
Wide variety of products !!!
Pickup for online order was the easiest yet of mine this holiday season .. so fast
Very professional service, excellent quality work on both of my bikes and a real customer focused attitude from everyone I dealt with. I will definitely purchase again from Sweet Pete’s and have also recommended to friends