based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Both Mitch and Brent were very knowledgeable, honest and quickly answered all of questions and concerns. They were very flexible especially given the current COVID situation. They helped me understand what size was right was for me and they were honest and genuinely interested in me getting the bike that was right for me. I would not hesitate to purchase bikes from them in the future.
This is the first time I have shopped from your store.
I am actually from Ottawa.
I did want to let you know that you were referred to me by Zahava. What a great person to deal with when buying a bike.
all was good.
Great customer service. Friendly funny rad. Not corporate.
Great Price, Fast Shipping
Manny was very helpful over the phone guiding me through the infinite tire options Maxxis offers... I could have bought them on line elsewhere for a lower price but I'm happy to pay for the service! And to support local too...
John went above and beyond to get me the product that I ordered. Great customer service!
Great communication and quick customer service
The staff were friendly and helpful, the service was quick,
Fast and easy
Friendly and quick turn around on service
From my first communication with Rob, it has been a very positive experience dealing with Sweet Pete's Bike Shop. I knew the Trek eBike I wanted and SP was the only shop that had one currently in stock. Bicycles continue to be in high demand during the pandemic and many are on back order at several shops in Ontario. Rob was quick to respond via email to any questions I had and made suggestions along the way.
They facilitated the transaction and I was soon on my way to pick the bike up a few days later. Thanks to Manny, who assisted me with loading the bike into my SUV and to Brent for the follow-up information and paperwork regarding invoices, registration and warranty. From start to finish, a pleasant experience. Ride on...First name removed (Stoney Creek)
Great bike, good prompt service, friendly staff
Price was great and delivery fast.
Very helpful and dependable service
very fast processing
Quick transaction!
the offer of products
Sold me a sold out item and had to cancel my order
Love that you carry less-expensive older forms of Garmin - can't afford newer versions, and the 130 plus is perfect and just what I needed !
Solid service and good selection of bikes/accessories. It's my/our "TO GO' bike store!!!
Cheers - G. + P.
The selection, quick response to a submission for delivery and the polite staff.
Good variety of products and broad price range Product arrived in good condition. Thank you!
Well informed advice on options.
Friendly staff and efficient service. I got clips installed in the summer and hence came in for a full tune up to beat the summer rush. I had a noise that wasn’t identified during service. Staff were nice to say ride it and come back if needed when the season starts.
Best service in the city - everyone is friendly and approachable.
Easy online shopping. Easy curbside pickup.
Everyone in your store did an incredible job getting my warranty through to Kona and getting me a new bike despite the pandemic. Thanks again everyone!
Excellent professional unbiased service.
Good selection of goods, professional and friendly service, convenient store location.