based on 6739 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Better coordination
Great service from staff
Friendly, prompt service.
The staff were very helpful in accommodating our request for myself to pick up our recent bike order that my wife had placed under her name with her credit card. The new bike service plan and thr the free fitting of accessories is exceptional peace of mind.
I like that you try to get things done as quickly as possible. I like that your mechanics are happy to answer questions. I like that you don’t upsell extra work on bikes if it’s not necessary.
Customer service
Awesome technical support
Great product, great advice and quick and safe service. Ordering on line was easy and pick up very efficient with the email issued pick up number.
Thank you!
Friendly service
Great selection, super fast shipping
Quick, simple, well-priced and local
Accurate delivery and Professional services
great email service and lovely staff!
The guys really know their stuff and they listen to what you really need.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ customer service.
I love sweet pete's. It's my favourite shop and always my first choice when looking for parts or help. I live in the east end, 10 km away, and would still rather make the trip all the way over to sweet pete's than stop at one of the many shops along the way. I appreciate that you are open and are happy to chat with me and answer the multitude of questions that I have, and that you always go above and beyond to give me advice on products I am interested in.
Took a long time for order to get shipped
I got some great advice from Ian Girard, who I met while doing trail maintenance at Crothers Woods.
Very helpful
The product I wanted was in stock, shipped quickly and arrived at my door (in another province) faster than I would have imagined. Thank you!
Love Cleary bikes, best I’ve found for kids. I’ve bought two from you guys. Great that you stock them.
Helpful staff and good follow up with email when shipping delayed.
Great service, very responsive.
Goods mailed soon after I ordered, thank you, I look forward to visiting in person
Easy order & pick up
Everyone who works here is just very nice and accommodating. They treat you with respect and explain things to you without making you feel ignorant. They give you an honest description of what work needs to be done to your bike so there aren't any surprises when you pick up your bike. I find that the employees enjoy working there and are happy to help you out.
Always have specific items available.
Friendly and personal online ordering - sends an email from staff member detailing yimeline of order and process to pick up.
I like to support local shops!
Speedy response to my question if you had products in stock. I was able to pick them up the very next day. Excellent service all around
Prompt replies to emails, very knowledgeable and always able to recommend alternatives.
Friendly!