based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and helpful staff !! :)
Good services and products!
Both the bike and the service are amazing. Thanks!!
It was quick and the staff were very friendly.
Everything
Friendly, fast turn around, reasonable price
Years of great support, good deals, knowledgeable staff - and you handled COVID restrictions well too. Thanks for everything.
Good product selection, stock and fast delivery.
Excellent service, very friendly
Nothing really. I had a good experience but it was a simple process of ordering and picking up my item. It went well. Will I run around telling my friends about the experience? No but if they ask about a reliable experience, I'll say it was good.
The selection of products and promptness of service.
Most of the products are not exclusive to Sweet Pete's, and are available for the same price points elsewhere (or even a little cheaper using online platforms like Amazon), so for me service is always going to make the difference. I value clear communication, which involves listening to customers. For me, this is the basis of trust, and why I give my custom to any business. Generally I find Sweet Pete's consistently good in this way. Not necessarily better than one or two other bike shops, but better than most in the city. For example, during the pandemic Sweet Pete's has responded promptly to each email of many, which is greatly appreciated, especially when I know that the volume is so high. My bike was stolen this year, forcing me out of desperation to survey potentially available inventory throughout the city, beyond relying only on my usual go-to of Sweet Pete's. That gave me a good overview of how TO bike shops rank in terms of communication. At the bottom end, one major bike shop with several stores simply didn't respond to multiple email requests for information. That shop lost a potential sales order, an order that, happily, ended up getting placed at Sweet Pete's, where I will also be getting the new bike serviced over years of ownership, and buying accessories as needed. So in my case, there's a significant dollar figure directly linked to good communication.
Good service fast response time.
Yay! My bike was delivered yesterday and I am really looking forward to spending the summer on it <3
great service, very friendly
1st dealings with the store but they are friendly and helpful without being pushy.
Seem to have a good product knowledge
Thank you very much for doing such a fantastic job packing my bike for taking it on a plane!
Quick delivery. Had just the product(s) I needed. Will be buying more stuff from Sweet Pete's in the (near) future. Saved me money in the long run, ie. gas, motel, grub, etc. Glad to help keep businesses afloat.
I haven't recieved my items yet but everything seems on track and easy to do.
Good products, good selection. I feel that I can depend on the mechanics to do a good job, and to keep me informed about what needs to be done to my bike.
Great staff!
Great service during difficult times
Blown away by the service! 10/10 and look forward to buying more products from you again!
I emailed about getting a tuneup. I was asked to bring my bike in on April 1st even though it wouldn’t be worked on until April 5th. I think it’s ridiculous that my bike would be sitting in the shop over a long weekend. I think you’re too busy so I went to another shop and had it done in two days.
I like the shoes it doesn't take a long time to wait for my online order.
Wide range of products had my bike in stock still in box
Bought it Friday online simple process took it home Monday afternoon from box to built
Thank you sweet Pete’s
quality of bikes available, readiness to accommodate ordering an item not in stock, speedy replies to inquiries.
You folks always do a great job. Thoughtful, thorough and timely.
Friendly and knowledgeable. Good location. Providing information about available parking would be helpful.
Staffs are super friendly and knowledgeable. Prices are competitive. Overall a pleasant experience everytine.