based on 6894 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Speedy delivery!
Sweet Pete's has been a pleasure to deal with
Great service and quick delivery for an out of stock item !
Ordered the Item and received it quickly :) Thank you
Good range of options available. Helpful service.
Quick shipping! Excellent!
Website clarity regarding what is in stock vs at a 3rd party for shipping purposes.
Seem to have most things I need.
Great selection of bikes in a clean and well organized space, but it is the knowledgeable staff and mechanics that make this a great bike shop. They also do fittings which are well worth the investment.
Efficient and courteous staff.
Well organized, reasonably priced! Staff is always very helpful
The service is perfect. Very knowledgeable team of passionate people who help you every step of the way!
prompt, efficient service and friendly staff.
Pete's shop is a great place for bikes. Everyone is super nice and approachable. Pete himself was incredible to work with, he helped me out after my first bike was stolen, empathizing with me and making sure I got a new bike I was happy with and taught me about some better locking and tracking solutions. He went above and beyond and I can't say enough about how grateful I am. Best bike shop ever!
Great products, excellent sales guys and good service.
Great staff. Very friendly and helpful.
Quick, good service, nice people, smooth ride
Poor customer service.
I came to pick my lezyne mount and needed an allen key to install it.
You have a tool box in the middle of the room.
I've parked my bike near it and thought to use an allen key to install the mount quickly. It literally takes 2 mins.
One of your representatives passed by and asked me what am I doing here with confusion and frustration. "No hello, how are you or do you need some help?". I explained that I just have bought a mount and need to quickly install it.
This representative then started telling me how it's not allowed to touch tools and that they may be gone after I touched them.
I would suspect that the representative thought I am about to steal the allen key?!?! I've biked all over Toronto and European countries and never been accused in stealing the $4 allen key...
I politely tell person that he shouldn't be worried and I won't touch his "expensive" tool, and grabbed my own Park Tool Folding Hex Wrench from my bag and installed it.
This is my first and probably last visit to your store considering how you treat an experienced rider in the store. The whole cool vibe about your store on the entrance was destroyed.
This is customer service 101 and was executed extremely poorly.
Now I am not gonna cry a lot about it. In fact, I already forgot about this. It's just your review shows up in my email.
The product is nice and very useful to my nephew.
the services of shop crew is great.
Friendly and attentive people to deal with.
Thumbs up!
Great selection. Fair prices. Great staff
Great service, knowledgeable and attentive.
Friendly on the phone and fast service
Choosing to go with ordering manufacturer parts or choosing good 3rd party parts could have been better handled.
The only place I come to shop for bikes and accessories! The staff is always amazing and helpful
We rented bikes for the Toronto Triathlon Festival. The bikes were really nice and your service was excellent and smooth. Made our weekend easy and hassle free. thanks!
Great knowledgeable and friendly service.
In this case, I rushed to order a bike that was on sale only to realize that it was a commuter bike rather than a mountain bike. I was very happy with how easy it was to cancel the order. We'll definitely be buying a mountain bike from Sweet Pete's.
Best people! Best products!
Everything is priced fairly and you have a wide assortment. But, most of all, your team is excellent, friendly, and knowledgeable.
Excellent service
Flexible and helpful