based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ordered my tires on a Saturday afternoon and got them the following Tuesday, just as promised. One small thing I think could have been better was confirmation from the store that the order was being processed/completed. I got notification from FedEx that I was getting a package - didn’t know who it was from until it arrived. Again, nothing wrong with the service but a bit more info after I pushed the ‘buy’ button would have been nice.
I totally understand you're off the charts busy but did not get a confirmation email otherwise easy transaction.
when we get back to normal we will for sure drop in to check out your store.
thank you!
First name removed
Great customer service.
The bike is great and considering how busy things were, I was able to receive the bicycle quickly.
I received an email from John Fornasier in regards to my online purchase quickly, which was great. In the email he in which he wrote "we'll have it ready to go at our 1204 Bloor St West (Bloordale) store by Tuesday April 20th".
I followed up with an email on Tuesday at around 2 pm following up to see if my purchase was ready for pick up. He responded with:
As I mentioned in my original e-mail our service dept will contact you via e-mail once the bike is ready for pick up. It appears not to be done but it is only 3:30 and the store is open till 7pm today.
I understand things are busy but I found that to be a snarky response. I understand that in the previous email he sent the order could have been ready at the end of day Tuesday, I was simply following up. Prior to receiving his email I called as I was in the area. The gentleman that I spoke to on the phone was a lot nicer about this - he still went out of his way to check and said that he will contact us when it is ready.
When I was in store to pick up today it was great, the service was nice. Just found this email rude.
So glad they got right back to me when my item was in stock and replace it with another item right away!
Amazing service! Pick-up was efficient and easy. Young person who served me was friendly and sweet!
great, high quality products
Great fast service. Especially now during COVID. I could always find quality bike tools I need.
Excellent
Fast delivery and good prices.
love your indoor training, repairs and service. If you don’t have it, you’ll help find it. Staff are friendly and helpful.
Hello,
I think there's a glitch in your email system. I never received the "it's ready for pick" up email. I checked my spam and it wasn't there. I had to call the store a couple of days, first time no one picked it up, but second time I was able to talk to a sales assistant that was super helpful.
Cheers,
First name removed
I received prompt, friendly and helpful advice via email from staff on my first ever contact with your store. My order was ready quickly and pickup was easy. I'll definitely order from you again and recommend you to cyclist friends.
Easy to navigate website, good product descriptions, fair prices
Wide selection and great customer service
The range of products is solid.
Great service, well adapted to covid.
Everything was good for the most part, but the bike was pretty dirty upon receipt. The mechanic that put it together touched it all over with greasy hands so the bike needed a good wash to look clean. Next time it would be nice if new bike orders were cleaned before pick up.
good
Great selection
Great service, excellent staff.
Quick response by email
Very clear instructions from customer service
Website is great with good information about how things are working right now
Maintenance conducted good quality
Good prices
I've been using Sweet Pete's maintenance services for 8 years now. I always go back because I know the work will be done right.
Was told that I would recertification that the product was shipped. I received no verification.
Super helpful, knowledgeable and friendly - couldn't ask for anything better.
Sent an email question, received a specific reply from a human (John) . John outlined the reason for delay and provided anticipated time frame for shipment.
Product shipped as scheduled, it's up to Canada Post now.
Quick and friendly service - thanks!
SPs is the bike shop that every bike shop pretends to be/ aspires to be - and, erroneously, thinks it is. Joan and I consider ourselves fortunate to have found you. THANK YOU.
Quality work at a reasonable price. Reliable and timely repairs and maintenance.
Good selection of helmets, at good prices
Great communication and fast delivery. Good selection of quality products