based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable staff and very helpful!
keep website up to date with regards listing items as "in stock" only if they are truly in stock and not 3 weeks out. Yes it's a pandemic, but we are all dealing. Other than that Pete's is a class act.
Great selection of products and very responsive in customer service.
Great customer service! Easy and seamless process for purchase and pick up of my child’s bike.
I've been a customer since 2005 when I bought my Trek touring bike. Ordering from Sweet Pete's has always been nothing but a great experience. It seems they usually have more of what I'm looking for than other local bike shops, their inventory and delivery times are accurate, and the staff are always super friendly, helpful and positive.
knowledgeable staff.
Service was impeccable. I was made aware of timeline and other important information.
I emailed and received a courteous response.
I would def recommend and return.
Quick and prompt online purchase!
Always great, friendly and knowledgeable service staff. Great selection of products and fantastic local shop.
Great mechanics, highly responsive website requests and easy phone access to speak to staff.
Very quick turn around for service, highly accurate forecasts of timing and just all round good people. Excellent value for money with labour and parts.
I really appreciate the buying process. It was my first time purchasing a bike [Giant Escape 3] and from start to getting the bike in my hands the process was so smooth and helpful. Brent and Rob are super friendly, nice and helpful. Thank you so much!
Great quality and price!
Great staff and customer service. Great range of product. Also, a huge Trek guy!
The honesty of the mechanics.
Hi, easy to find stocks on your web site, e-mail send rapidly to confirm orders. Keep on touch!
Fast friendly and efficient
Nice staff, quick and easy process.
Friendly service
Love that your line of products is actually curated and you believe in what you sell. It really adds a great deal of confidence knowing you have full trust in what you sell.
Having a full service retailer that is there for the customer throughout the life of your bike is a great comfort.
The most important and impressive factor however is the customer service from Pete and team. From start to finish it has been a top notch experience.
I lived close to the shop before moving to where I am now. I always liked the staff and the quality products.
Only one experience so far - an online order. Product selection was great, delivery was timely. All good!
Competitive pricing. Quick shipping. No surprises.
Your staff
I brought my bike in for a tune-up last year and a number of details were missed including putting the grips on the wrong sides, not placing the valve cap back on, and forgetting to put the seat back up (the last one a fix that I noticed immediately since having the bike returned and they adjusted it on the spot). But then I noticed my brakes were very noisy (i.e. headturning squawking, near honking), but wasn't able to bring the bike back in until the spring.
I've experienced a few employees being defensive about issues with my bike, rather than gracious. I am not asserting blame, just need to have my bike fixed. When I e-mailed for an appointment this spring, the employee immediately told me that squeaking is normal and that it might not be able to be fixed. I understand them trying to manage expectations, but I felt they weren't listening. I've been riding a bike since I was a kid, and have been riding in the city for almost 20 years and on different bikes, etc., so I have a good sense of when something isn't working.
The brakes were fixed after I brought it in again, but then the mechanic left dirt all over the grips. I left a comment with the person at the cash, and asked if the mechanics could please pay more attention to detail. I understand it's COVID, spring, etc. but is there a way they can follow a checklist so as to return the bike in the form than it was received (hopefully better)?
I say all this because I know there are others out there who notice details like me, but don't say anything. And while I would like to return to the shop, I feel the attitude (I am also a woman of colour) is too much to bear for me, especially in a time like this.
Easy to order and pick up.
Easy, safe, efficient pick up of online order.
Very efficient and informative. Great experience.
Great customer service
Very fast processing and delivery of the item
Easy online purchase and fast delivery.