based on 6739 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
good
Great selection
Great service, excellent staff.
Quick response by email
Very clear instructions from customer service
Website is great with good information about how things are working right now
Maintenance conducted good quality
Good prices
I've been using Sweet Pete's maintenance services for 8 years now. I always go back because I know the work will be done right.
Was told that I would recertification that the product was shipped. I received no verification.
Super helpful, knowledgeable and friendly - couldn't ask for anything better.
Sent an email question, received a specific reply from a human (John) . John outlined the reason for delay and provided anticipated time frame for shipment.
Product shipped as scheduled, it's up to Canada Post now.
Quick and friendly service - thanks!
SPs is the bike shop that every bike shop pretends to be/ aspires to be - and, erroneously, thinks it is. Joan and I consider ourselves fortunate to have found you. THANK YOU.
Quality work at a reasonable price. Reliable and timely repairs and maintenance.
Good selection of helmets, at good prices
Great customer service!
Very fast turnaround on the service, and really happy with the look of the new fenders on my Ebike
Got the product I had been wanting since last season! Could not find them anywhere else except online in the US for basically double the price or even MORE, because of the lack of supply! Thank you!!!!
Quick delivery
Great inventory, friendly staff, and all things considered, quick service
Easy online shopping. Helpful when assistance is needed.
I ordered online 4 chainring bolts at 26 or 29 dollars.
2 days later I call the shop and leave a message to be call back, nothing. (In their defence they said on the voice-mail that they are experimented phone issues)
I decided to go to the store, where it took a good 5 minutes for the young man to get my order, cuz it look like it was not ready (nothing on the rack with paper bags, he had to go at the back)
He did apologize when he came back with them.
So until then I was satisfied to be honest.
But then I get home and the 26 dollars bolts named "steel" are actually made of butter like steel, which feel more like aluminum to me a so the first nut I tighten, the key went right through it and I struggle to take it away to put my old one. Waist of time, money, and trust in you guys. Are you even using those bolts with your customers or you just carry it for sell?
Quick helpful and friendly. I was back on my bike in no time.
Sweet Pete's has the best customer service in Toronto! I have been using them for over 10 years and they always exceed my expectations.
I trust their judgement and advice and they have always been patient and helpful.
Very responsive to emails!
Great prices, bad selection, over half the items I wanted to order were not in stock, and some were not available for delivery. I went somewhere else for the other items.
Thanks
Fast, easy online order and pick up
Easy online shopping and quick to ship
Excellent home delivery service - thank you for free shipping and speedy delivery!
Good feedback!
good quality
Experience, solution oriented, customer friendly,
Easily accessible and great customer service.
Everything was good for the most part, but the bike was pretty dirty upon receipt. The mechanic that put it together touched it all over with greasy hands so the bike needed a good wash to look clean. Next time it would be nice if new bike orders were cleaned before pick up.