based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good variety
Everything. Sweet Petes are the best
Great service.
I like the service as a whole. I've always felt welcome there; regardless of my experience, budget, or brand of my bike. I used to live in the neighbourhood and still come here a decade later because I'd rather support this shop than tolerate the elitism of the shops nearby. I've been replacing things lately and I appreciate the selection on line, it was easy to order and pick up. On the whole it was an easy process and I'm looking forward to breaking more things so I can come back sooner.
b.
Good tune up. Quickly turned around.
Quick responses. Friendly and understanding
improve return policy
no call prior to any repairs that were made. Never told of what repairs were to be done. Picked up bike and i asked ....they said several things, your bike needed a lot of repairs, but nothing said to me.
Friendly and knowledgeable staff.
Appreciate the prompt, clear and polite response to emails regarding order status.
Canada Post is always such a slow courier to use these days with others available that have a comparable price. I think the option to use other couriers such as Purolator, UPS etc would certainly see me buying more.
Excellent stock and quick shipping despite the pandemic!
Service was great. Tons of email support, and lots if personable people to deal with (Brent is awesome). Only issue I had was after returning a phone call for my wife's bike to Ian, and giving him a message to return to the service department about brakes, the message must have gotten lost. Perhaps he got sidetracked: Brent was quick to let me know that if we wanted to change the brakes, we could do it at a later date. Regardless, I had a great experience.
The repair and tune-up service was quick and efficient and the customer service was excellent.
Friendly, helpful staff and competitive prices.
Communication before the appointment was clear and helpful.
Super easy drop off & pick up of my bike.
Costs seemed fair / reasonable.
There’s always something to improve, usually some random employee.
Responsive and knowledgeable staff. Good vibes all around.
They were able to assist me and sort out my cleat issues with my shoes! Went above and beyond!
Fast and easy to schedule apointment.
Everything was done well and incredibly fast.
Customer service was magnificent!
Even though we are in a different time Sweet Pete was very helpful and responsive
My goal is to buy local and help our community and buy from local sully chain
Keep safe
Website worked well, fast fulfillment. Wish I had more choice for my tire, the kenda tire doesn’t last, poor quality prc item,
Sidewalls split open, not from damage!
Service was done quickly and appreciated the update on what needed to fixing before going ahead.
quick and fast online order!!
Good quality parts, friendly service.
We were happy you had the bike in stock, it was difficult to get hold of staff and they didn’t check phone messages. It took 5 days to assemble the bike. Gave my husband a hard time picking up our bike because they didn’t get my phone message. When I called to ask if they had something in stock, they advised me incorrectly of what would fit the bike model I was asking about.
Well my experience this particular time was ok I find that the staff is often very stand off-ish and condensing not to mention rude. This being said I do know two people who are very good I forget one of there names but the other one is Manny.
I am happy to talk with a manager or anyone because I have noticed that there are quite a few other people who feel this way as well
I couldn’t be happier! Pete puts in more than the time and attention; he obviously cares about his customers and provides them with the best of his knowledge and expertise, which is vast. He sells only those top products which both he and the manufacturers support 110%. Dealing with the right dealership is every bit as important as finding the right bike...Pete is that dealer.
There was a wide variety of selection at a price point good range. I received the products promptly after ordering it.
I bought a Bontager R3 tire online at 12pm on Sunday. I needed to so I was able to locate one at Trek on Queen. I’m from Stouffville so I decided to head down to get the tire from Trek, and then email Sweet Pete’s when I’m down there to see if it was possible to pick up the tire from their shop. After walking to get a coffee to kill some time, I email the store and was replied to in 15 mins. The person said that the tire would be available closer to closing time, which was 3 hours from now. However, 10 mins later I got the email to come and pick up my order. I was very pleased I didn’t need to make a second trip downtown to pick up the tire on another day. I appreciated the quick email, and the quick availability of my order after I purchased it a couple of hours prior.