based on 6739 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I bought a Bike from Sweet Pete’s in 2019 and I’ve been sending requests for quotes for a package on a number of accessories that are hard to stock (Benno attachments) and I don’t think I’ve had 1 response.
I think the shop and people are amazing, and I do recommend sweet Pete’s in general. But I have felt ignored when it comes to the post-purchase and experience.
Awesome bike, great service and communication regarding the delivery. Thank you!
Not sure yet..... have not used it.
Quick response. Thank you
Fast shipping
Great service!
Bought a bike and various accessories and their service is excellent. Very quick delivery as well
Awesome brands and deals and quick delivery!
Thank you for the speedy shipment of our matching Spurcycle bells. We’re looking forward to ringing in the New Year😀
Knowledgeable, helpful staff, honest feedback and recommendations
They advised me right away of stock the was unavailable and shipped out my goods asap
Great selection, good Canadian pricing and fast delivery to Winnipeg.
Great products available, great service, and delivered quickly.
The person that helped me wasn't condescending or pretentious, which is often my experience at bike shops. Appreciated how friendly he was and open to talking about different options.
Great experience picking up my new bike at Sweet Pete's! They were able to help put on the new pedals and they knew it was my first time clipping in so provided me with a helmet as I went up and down the street for a test run. One thing I wish I knew was that the card holder needed to be present for the pick up, which is a great security measure just may be difficult to coordinate at times! But I understand there is a workaround for this so all good if required!
Quick service. My online order was straight forward and was confirmed for pick-up on the next day.
In stocks, and easy pick up.
Friendly and helpful staff
Super knowledgeable and friendly staff
Top quality serve and products. Top notch customer service from Brent at the Bloor Street location.
Great selection, very accommodating with order changes.
Ease of finding items
Helpful staff
It was relatively fast service and no hassle.
The service was very good. Ordering online was straight forward and the communication about my order was clear and I was kept up-to-date about my order status. The only reason that I didn't rate it as a 10 is that I live in Mississauga and I would be less likely to drive into Toronto to visit the shop in person (although I have and have made purchases there in person).
Customer service is friendly and excellent.
score of 8, ordering through your website was easy, I've not received my merchandise yet since I only ordered 3 days ago, possibly your survey should only be made once clients have received their merchandise< i guess as a consumer I would like the opportunity to measure some other items such as was the item promptly shipped, was it in good condition, are returns easy to make?? All of these items should also be measured in your survey and this is why at this time I can only give a score of 8. ou should wait a bit more before sending a survey so then you will a better ideal of the overall customer satisfaction
Super straight forward pricing and great selection
Amazing services!
Fast and personable