based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I went in to pick up an online order but was also able to speak to a member of the sales staff who was very knowledgable and friendly
Everything about it. Staff is helpful and knowledgeable. It's unfortunate that my new bike had a flat and leak a day after purchase, but the staff at the annex fixed it in under 30 mins.
Good selection and messfam (messenger family) reccomended.
Very accommodating with pickup
The I store customer service was great!
Very helpful and was very quick to respond.
Great staff !
Selection of good quality items and helpful staff
Super quick delivery and the guys were super helpful with the exchange. Helped with finding an alternative as the ME-702s were too small.
The people at Sweet Petes know their bikes and treat their customers with great service. Knowledgeable and attentive, Patrick helped me pick out my new winter riding gloves. Looking forward to my next visit!
Nice store, quick service & great bikes.
Very friendly and professional!
very professional and skilled
Very detailed description of proposed repair . Very understanding of issues re accessing store to retrieve my bikes during current snowfall / snow clearing situation . Truly care about my needs
Quick friendly and knowledgeable service
We show up from out of town. Absolutely no kind of deals or discounts or even free cages after we spend close to $5000. All the salesperson could emphasize was all there ‘service’ which isnt really free to begin with, which is meaningless for us who were from out of town. My confidante I brought along to advise was also not impressed. We asked for a disc brake stopper to put it on a Wahoo trainer, had to ask twice for both sets really felt like pulling teeth. Any kind of gesture or deal, even small would have went a long away. If there wasn’t a bike shortage, I would have made the journey. Mitch was great to correspond with. But when the tall guy flat out said no deals at all, like we were in the wrong, really made me wish I bought this at my local Trek store. Nice bike though.
Brent was excellent with getting all my questions answered before buying my Arrival. Very quick to reply to my emails and knowledgeable and friendly. Helped with bike set up and changing over a few parts and set up.
Thank you!!
Great service!!!
DK
Was looking for a specific accessory part and Sweet Pete's seemed to be the only ones to have it. Ordering it was easy and straight forward. Shipping was quick and happy when I got the part. Thank you.
Friendly staff. Good selection.
At the Bloor and Dufferin location, Brent provided excellent customer service and answered all my questions.
Good selection, fair prices and nice store!
Quick and accommodating.
The service is exceptionally good. After decades of bike service that is not like Sweet Pete’s, whenever I go the Sweet Pete’s, I’m surprised and delighted that they can squeeze my emergency or overdue repair in and they don’t give me any more attitude than I deserve for running my bike to the ground and not taking better care of it, and they get me back on the road within the day. I will cross town if I have to in order to get Sweet Pete’s to fix my bike.
The professionalism.
service was great !
Very good online store and assistance from Rob with using the store.
Very professional and fast turnaround
Had what I wanted and got it to me quickly
Detailed information and instructions