based on 2390 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great. Keith is very knowledgeable and very helpful. Love my ride!
service was great.
We worked with Jesse who did an excellent and efficient job moving us through the process. We got exactly what we wanted and will definitely be back.
Fantastic communication from knowledgeable professionals. Service delivery is above expectations.
The products are of great quality and the service is awesome.
I’ve been a biking enthusiast since 2013. Carter in Evansville was very knowledgeable and helpful in my ultimate e-MTB selection. Helped me find a 50% off deal and transferred a carbon frame from Lexington store. So satisfied
When I go to Scheller's Fitness, I think their people are concerned about what is best for me over just making a sale. They answer questions and give options but their concern appears to be around what is best for me.
Absolutely the best bike shop in Louisville! Friendly , professional, and beyond helpful ! Don’t waste your time going anywhere else !
Service and knowledgeable sales professionals
Schellers assesed my needs and got my bike back to perfect working order within a couple of days.
Very friendly staff. They’re always there to help purchasing large items and advice to choose right one for you. I don’t go anywhere where else.
Prompt service. Dave Schuff arride promptly as promised. He was very respectful and competent. Got down to the problem and quickly found the issue, getting it resolved to my satisfaction.
Great service after the sale.
really appreciated the personal interaction with the guy who helped me
Great team…very service oriented and responsive. Love working with this team.
Dave is Great!
Schellers Fitness doin great service after delivery and installation new equipments. I received 2 times call make sure all equipments working correctly. Thanks
John is the best
Very friendly, sales rep was willing to go above and beyond to make sure we got the right bike, style, and accessories.
welcoming, professional, prompt and patient. The wonderful folks at Scheller's touch all the important bases,
Rick and Rhonda Bozich
What I like most about Scheller’s products and services is the combination of quality bikes, honest advice, and outstanding customer service. I’m fairly new to biking and have only been riding about a year, so I’ve really appreciated how patient and helpful the staff has been with me. My old Trek had a lot of miles on it, and after several wrecks, Scheller’s was always able to get me back up and running.
When I came in on Friday, March 6, Jason clearly explained what repairs were needed, which helped me decide to trade in my old bike for a new one. After riding the new Trek 17 miles the next day, I realized it probably wasn’t the right fit for me. When I went back in, Jason took the time to listen and help me choose a Jamis instead, which turned out to be a much better fit for what I wanted.
I also really appreciated that Jason moved all of my accessories—my cell phone holder, bell, and thermos holder—to the new bike for me. That kind of extra service means a lot. Overall, I like that Scheller’s doesn’t just sell bikes—they help you find the right bike and make sure you leave confident and ready to ride.
Fast and knowledgeable. Economical. Friendly.
I recommend Scheller’s to everyone I talk to about bikes. Service is great. Staff is approachable and friendly.
Andy never disappoints!
I brought my bikes in and your sales guy was happy to take my money but did not help me out the door with my bikes. I’m 62 and a lady and he didn’t even ask if I needed help. That is why I gave a zero because of the service.
They had various samples of equipment at various price points to look at in their store. Delivered and when I called with an issue a very nice man found my solution promptly and fully helped me. FYI It was not mechanical, but it was me not being strong enough. Thanks
I purchased a bike approximately 10 years ago (hybrid trek) and it was sold with a lifetime annual tune up (free). I have received this free tune up annually until November 2025, when I was told it (basically) isn’t a tune up, but an inspection, and that I had to pay for an actual tune up (which I did).
Friendly knowledgeable timely service on my wife's Schwinn 10-speed bike not purchased there.
My salesman Carl was very patient with me. He listened to what I wanted and needed in a new bike then showed me several options including some less expensive models then up to more premium options. He wasn’t pushy and really tried to make sure my new bike fit me and my needs. I rode my new bike on the Legacy trail for the first ride and it made a 9 minute improvement over the same route from my old bike. Thanks Carl!
What I noticed about showers in Midtown when you walk in the door, they actually acknowledge you. That’s a plus thank you