based on 2235 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The employee listened to my interest in a bicycle helmet and gave me good information and feed back. We discussed the advanced of each on and there was no pressure.
I left the store completely satisfied with the experience and my bicycle helmet.
Great staff - very helpful
Good job!
Friendly and knowledgeable staff and good prices
Repair time for my universal gym cable was very fast. A little pricey but it was a part which I could not do without.
The service department has been great. Fixed everything perfectly and were prompt and courteous.
Our salesman Jesse Roberson was super helpful with knowledge and information on fitness products helping us narrow selection of fitness machine we purchased.
Great customer service and product knowledge
Took care of a difficult situation regarding replacing keys for my "Denago" trike, it should had been easy, but wasn't. So after handing it over to Scheller's for help, they resolved it and "it" wasn't easy after all, it took a massive intervention, absolutely nothing a simple consumer could have solved alone. Best of all, I paid the same price, had I been able to replace them on the Denago website. Thank-you Marty and Jessie, you represent the best in your business.
Customer service was fantastic!
Great help with all my questions about my bike, recommendations, they were very knowledge
Had my bike repaired by Ben. Great work!
Friendly service. Family owned business.
number one>>>service after the sale!
Great bike shop with knowledgeable staff and excellent service. They’re efficient, friendly, and always helpful.
It'd be great if you had more of your used selection at the Lexington location
great products and professional service
Kind & Helpful People. Professional Repairs.
Andy and his crew at Scheller's in Lexington are always 'on it'. They've kept us rolling since COVID and we look forward to more years of great service and advice. Because they provide lifetime service on the bikes they sell, we can get a brake or derailleur adjusted, a broken spoke fixed, a bottom bracket tightened: anything we need to make the next trip into the mountains without worry. Biking is a lot more fun when this crew has our back. Thanks to everyone Scheller's Lexington!
Had a mechanical and appreciated the thoroughness and quick response to get me back in the road in a very short amount of time.
The repair staff at Scheller’s worked very hard to get me replacement parts and reasonably kept me posted on updates. The manufacturer on the other hand was not good about getting replacement parts and providing updates but I appreciate Scheller’s staff efforts to take care of the repair. Once parts were in, they came out the next day to fix.
All good
Chad was fantastic and he went far and beyond our expectations in delivering high quality service.
Everyone is friendly, helpful and either have what we want or can get it easily.
JOHN AND HIS STAFF ARE KNOWLEDGEABLE,EFFICIENT, KIND AND HELPFUL.I ALWAYS GO THERE AND REFER ALL MY FRIENDS TO GO TO ST.MATTHEWS SCHELLERS.
very courteous ,very professional, detailed explanations on every aspect of repair
Great experience. Knowledgeable and helpful staff. Quick service and reasonable prices.
Top notch quality and the best service!
This is the second large purchase we have made with Scheller's Fitness & Cycling. Their staff are very knowledgeable. I did my online homework and new exactly what I wanted to purchase. When I arrived on the floor their sales person encouraged me to try a different brand, and I was led to make a better purchase. Sometimes you need personal interaction and years of experience to guide you. This is why I use Scheller's. Plus we like the 'white glove' delivery/set up.
Helpful sales people