based on 2160 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable staff!
Excellent customer service. Very knowledgeable staff with great products. I bought an E Bike and the representative was very helpful. Answered all my questions and gave full demonstration of the E Bike I purchased.
Always informative, nice and thorough.
I was clearly explained about all the options and which bike will be suitable for me.
Staff is extremely helpful and friendly.
Schellers was excellent to work with and price was very competative. I would highly reccomend.
Kathy
Personal attention, prompt service, all questions answered, quality products, promises kept, white glove deliveries, can-do attitude, no worries.
I purchased a Trek Verve 2 several years ago. When it was purchased I was told the first repair of a flat tire was free. I finally had a flat tire and took it to the shop for repair. They asked for a coupon. I was never given a coupon, nor was I ever told I would need one for the repair of a flat tire. So they refused the repair. I purchased an inner tube and had to perform the repair myself.
My name is in the system for the two bikes purchased and I have to assume any other parts or services done. Why couldn’t the information for any previous flat tire repair be seen?
Friendly, knowledgeable service
Great service and very knowledgeable
Very friendly staff&informative
Great staff, big selection, very friendly. 10/10 would recommend!!
Scheller’s offers timely and expert service
Very helpful explaining my new Trek bike which I'm having a great time with now.
Quick and professional service with top end products
John and crew always do a great job, always with prompt and friendly service. Highly recommend.
Ian has always gone above and beyond to help us with our Denago ebikes and we appreciate that very much!
Very friendly and knowledgeable staff.
I went in to Scheller’s planning to test ride an in stock Trek Domane AL4 to confirm fit, with the plan of buying either an AL5 or SL5 (a big upgrade from my 20-year-old FX2 hybrid). I confirmed by text the right size was in stock. Staff made it easy to get on the road for a test, less than 10 minutes after I walked in. After riding, and confirming fit, we discussed my riding experience and goals. Staff helped me evaluate pros and cons; I ended up taking the AL4 home, a gorgeous bike! So happy to have saved $300-900 by being educated and ending up with a great product at a price and component mix that will serve me well! Can’t wait to stack the miles on my new ride!
Good choice of supplies. Excellent repair service
I've always had good experiences, staff is nice enough. I would encourage more staff capable of fixing minor bicycle issues in real time. Essentially, with limited bike repair places, you are a life hub and jiffy lube for bikes. It would be nice to see the repairs that can be, done in real time.
Thanks
A Service Tech with Schellers did a fine job when servicing our treadmill. We
are very pleased.
They were so accommodating & helpful. They fixed my bike quickly. Will definitely be back when I have another issue.
Andy was very friendly, helpful, and knowledgeable. He followed up the next day checking to see if all was good with the new bike purchase.
There were no silly questions , salesman helped me, told him what I was looking for and show me best products for my request. Enjoyed my experience at schellers
I dropped off my Giant Escape Hybrid on September 3rd to have three spokes replaced in th rear wheel + "truing-up" the rear wheel. I was told at that time it would be between 7 ~ 10 days and I said okay. After two weeks I hadn't heard from Scheller's so I called them on September 17th. I was told it would be done later that day or the next day, September 18th. I finally received a text and email on September 19th that my bike was ready for pick-up. I just wonder if I hadn't inquired on September 17th if they would've actually completed it by September 19th or if would still be sitting in the shop. I realize they have a lot of customers needing repairs like myself but they need to better communicate the status of said repairs so the customer is not left wondering when/if they'll ever hear from them...
Associates are always friendly, knowledgeable and helpful
Quick friendly and knowledgeable service and employees.
Always helpful
very fast and good
Schiller got my bike running as good as new! Always happy with the service and products. John is a such a pleasure to work! Thanks!