based on 2304 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was a 10
A tire on web site was not in store as advertised . Cost me $5 more to get different tire and not the tire I wanted. Need correct inventory or at least give me same price on compare able tire.
GREAT STAFF! VERY FRIENDLY! FAST FIX! EVEN CAME OUTSIDE TO MAKE SURE BIKE FIT IN CAR. 10/10 recommend!!!
Andy from the Lexington store was extremely helpful. He was professional and courteous.
Would highly recommend Jack he was very informative and made process of purchasing a bike so easy
My service technician was wonderful. He was friendly and informative. He fixed my machine.
Honestly the service was good. From a pure price point on items I’d never step in the place for a good buy on anything fitness related. Salesmen were awesome at least getting my tires inflated and helping me understand how to use the pump I bought. Win. 👌
Joseph is amazing! The shop was swamped, yet he took extraordinary time assisting me and explaining bike mechanics which subsequently led to me, making a good decision for new purchases on my bike. Most importantly, he assisted me not having any idea I was going to purchase anything. He treated me the same whether I was there for a tuneup or just to ask questions. He also took the effort due to a busy schedule of mine to get my bike to me in time for an important race. he’s very knowledgeable and is passionate about his job, and it is evident in how he treats his customers.
Very efficient and helpful
I sent a text message to the sales representative and still have not heard back from him. He made it a point to give me his cell phone nU number and then doesn’t respond.
The staff was knowledgeable and could answer all my questions. I had never ridden an electric bike and they let me try it out before I bought it. They carry quality brands and were right in line with the prices of other outlets that carried the same brands. The bike had a two year warranty and they gave me lifetime free adjustment and inspections.
Very helpful.
Great service! The folks who work there are knowledgeable, helpful, and friendly. Need a tube or tire replaced? Need a tune up? Need new brakes? Go to Scheller’s. I wouldn’t go anywhere else.
Andy and his team are very friendly and helpful. They care about your needs and work diligently to put you on the right fit. Thank you
Everyone was nice and polite.
Courteous and new what he was doing
Thank you, Andy!
Friendly, efficient, effective. A bit of sticker shock, but, well, inflation is --! Mostly, the maintenance and repair of my Trek has significnatly improved cycling as an activity.
Very good products. Very knowledgeable people.
Friendlier to customers.
Forgot to install my speedometer on my bike.
Computer was down when I dropped my bike off for work, so forgetting part of the order may have been due to this.
Only men working there.
Very dependable. Customer service is outstanding. Pricing is very reasonable.
Excellent service. I was very pleased with the condition of my bike and performance when I got it back
I was in the market for a new Bike. Come into the Clarksville location and was greeted immediately entering the store. I walked around and my questions were answered promptly and professionally. I purchased a new Trek Roscoe 8 and couldn’t be happier.
David was very helpful to me as I was shopping for new road bike shoes. He listened to what I was looking for and my price point and helped me find the perfect shoe.
From end to end just pure customer service excellence! We have been doing business with this world class company for 20+ years and this is why. Our service tech set the standard for customer service excellence! Well done!
The personal interest in my child, the attention to detail, and help making decisions.
great technical support to find all the parts to rebuild a stolen front wheel.
Paul did a great job fixing our elliptical. We love this elliptical and were so happy he could fix it. Paul was efficient, clear on what needed to be done, and was quick!
Thanks,!
Fast, friendly, helpful.
Friendly great service