based on 2301 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was told the service on my bike would be $250.00. When I came in to pick my bike up, the bill was $333.00, and nobody called me to approve of the additional cost. Pretty pathetic business practice.
Scheller’s staff are knowledgable and friendly and always willing to take time to answer questions and provide advice.
Good quality service and the products you sell are also a very high quality standards, costumer satisfaction.
The sallies rep was excellent and very helpful.
Quick service and repair cost was low.
Friendly and helpful staff
Very helpful and considerate employees
Staff is always very nice and they never make you feel like you are bothering them no matter how busy they are. Great mechanical work and support. Keeps my Family's 8 bikes running great all the time.
Effective and efficient service. Very friendly and helpful.
Your on top of services $ repair
Top quality
The technician you sent to my house was great.
Always great service!!!
I am new at biking...I find the customer service is the best...I've walked in multiple times with questions about my bike and service issues...Everyone is super willing to help any way they can. Probably the best customer service I've experienced in Louisville.
Murphy Belding
Keep customers more informed when the bike is in for service.
Great after sales service.
The staff is always friendly and helpful.
I was able to pick up my bike the next day and the issues with several gears were repaired and explained. I got on the bike and the seat was adjusted perfectly. Rides like a dream now!
Expensive going over. Then when I got the bike home the handlebars were totally messed up. I was supposedly given VA discount but saw no evidence of it. Don’t believe I got 252.00 worth of parts and service!!!
Knowledgeable staff.
No issues, they were fast and great service
Prices are too high. I picked up Shimano cleats while running a few other errands. They were $33. I could have just bought them off if Prime for $22 and still had them the next day. I want to help out the local shop, but I don't appreciate getting screwed when I do.
Randall Last name removed
Email address removed
Excellent mechanics and, great assortment of biking gear and bikes.
Have what I want/need on hand!
My bike was brand new and the first time I just had questions about the electronic shifting. The only other time I took it there it was showing an error on the display module. Both times by two different people I was asked DID YOU BUY IT HERE. Made me feel like IF YOU DIDN'T BUY IT HERE, WE DON'T WANT IT HERE.
I will say the mechanic that worked was very professional the people working the sales floor not so much.
Great guys and service. Kept us informed and took care of problem promptly.
Nice selection; helpful associatesand relaxed atmosphere. Great place!
The time that the people spend with the customer is nice. IE not rushed or just trying to sell and move on.
Jared and Will are great. It is service and personalities like these two that make you great. Thanks for what you folks do!!
Great service and people in the shop