based on 1996 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are very knowledgeable and kind! You can test ride a bike before purchasing. They don't make you feel pressured about buying one. If you like one and need a different size/color, they are able to order it to the store. They have a lifetime warranty and adjust it for you before you pick it up.
It's my second bike from them and I don't regret either purchase.
Great customer care and willingness to look through multiple bikes to find the right fit and style.
The repair shop was great. They took care of my treadmill in record time.
Great service and you ANSWER the phone!!!
Knowledgeable and courteous tech. Fair price.
The people that I dealt with were very knowledgable about the products I was looking at and were able to answer all of my questions. On top of that they were very polite and respectful.
Great products and excellent service.
Great service and knowledge base
Level of staffing and general knowledge.
Nice people
Good products, people are knowledgeable and friendly and service is excellent.
Very helpful staff!
Very professional
Customer service is above and beyond every customer is like family and you are shown that in the way you are treated when you walk through the door the professional service and product quality can’t be matched
Merry Christmas !
The service was great. My Rep was friendly and knowledgeable. They had a lot of equipment on display with prices included. It was easy to find what I was looking for. Can't wait to get it and start my home workout routine.
Most of my cycling equipment has come from Scheller’s. I enjoy stopping in and chatting with Jesse, Jason, Josh and all of the associates at Middletown.
They are all very helpful in answering my questions regarding bikes, apparel, or any other equipment I ask about.
Thanks for the recommendations on the pressure gauge!
High quality, durable fitness equipment. Knowledgeable and friendly staff.
Assurance through warranty the products will last and are covered if repairs are needed.
Service was great! They were able to get me exactly the parts I needed.
These dudes are freaking awesome! As someone who does bike delivery and who’s a full time rider. They were able to fit me right in and back in the road.
Great customer service, in both the showroom and with the delivery!
I like the variety of machines available and the staff's knowledge of what they can do. When I was in the store, I was allowed to stay on the equipment long enough to get a real feel for what it could do. I was never made to feel like I was infringing on their time, and I had a good enough feeling that I bought the machine. I'm looking forward to its delivery tomorrow.!
I wanted several products that were in stock at different locations. Staff gathered them , gave me a call and I was able to pick the items up at one location. Quick and easy. I appreciated the quick response and communication.
Quality equipment and knowledgeable sales and services!!
Schellers has always had friendly staff and excellent customer service when it comes to purchasing cycling and other exercise equipment.
The tech built 2 bicycles for me that I purchased from Amazon. He was very professional and friendly and had the bikes finished in less than a day! He did a great job!
The products are of high quality and they have great service
Thank you for taking the time to reach out and discuss our transaction. It was a good conversation and professionally handled. I appreciate your time and efforts.
Very disappointing experience. I am an avid rider but will never go back or recommend this place to others. My husband took my bike in to get the brakes fixed (among other things) and we realized the brakes still didn't work a few days later. We took the bike back and got charged additional money (including a $25 adjustment fee).
Scheller’s is fantastic - always! I brought my bike in with a sudden Di2 electronic shifter issue and John quickly diagnosed the root cause and fixed it the right away. Super fast turnaround, clear communications, friendly folks, and my bike was back to me riding perfectly in no time. Highly recommend each and every time for everything cycling - gear and service! Many thanks as always, Scheller's!