based on 2570 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service and very friendly and accommodating. It was a very good experience.
We have been buying cycling equipment from Scheller’s for over 30 years. They sell quality items, offer excellent advice and support, and provide free tune-ups on bikes purchased from them. Long live the local bike shop!
Very helpful staff
Great service
Marty was very thorough, patient and knowledgeable. I appreciated his time to help me make the right choice.
I stopped in the other day for some CO2 cartridges, but it seemed they were out. However, the clerk took extra time to search their inventory & receivables - came back a few minutes later with the cartridges apologizing that the empty cartridge bin hadn't been restocked. His effort resulted in me buying a new pump in store (as opposed) to ordering from the online stuff-marts. I should also mention that I needed to an empty bike box several months ago for shipping of my bike as I've been traveling for work this year. Scheller's ended up being the only shop that offered me an empty box - all the other shops wanted to charge for an empty box... Full circle ending really, as the used bike box brought me back for cartridges - Suffice to say, they'll MTB repair/service work moving forward.
Before I visited the shop I found an item on Scheller's website that I needed. When I arrived at the shop the item was not available/could not be found.
However, Karl was very friendly and helpful and found a similar item for me at a comparable price.
Karl greeted me when I entered the shop and made me feel welcome and answered any questions I had.
Helpful, knowledgeable yet not pushy sales person.
Thank you, Jason. Fast, informative, and a pleasure to work with.
Excellent service for 25 years
They are the best!
Knowledgeable staff and very helpful
Shopped online , had what I wanted on the show room floor ? Picked it up same day . No problems .
Great service and knowledge. Had a part in stock, reasonable and worked out!
Dave - is fantastic
Very polite and listened to our concerns. Explained the repairs that were needed in full detail.
Friendly, clear explanations of planned repairs, quick turnaround time
Professional, timely, and extremely knowledgeable. All at a fair cost.
Quick and easy
I love this place. They do a great job. All the guys are amazing. Andy looks after me always has my bike running great. I recommend this place highly if you want to buy a great bicycle. High performance bicycle electric bicycle service department is bar. None the best, the best, the best rock on
Guys who moved our treadmill were awesome.
Friendly, knowledgeable, & very helpful with our questions & requests.
Would highly recommend & will use them again!
Cooper at the Shelbyville Rd. location was super nice and helpful. He didn't pressure us in any way but was quick to help and answer all of our questions about bikes we were looking at for my daughter. He provided feedback and allowed my daughter to take a test ride. He made the purchaing process super easy and helped us load the new bike into our vehicle (which included removing the front tire). Cooper should be recognized for his customer service and product knowledge.
As far as the bike is concerned, my daughter is super excited about the purchase. The bike by all appaearances is very well built and will be everything she needs for years to come.
P.S. my parents always bought our bikes at Scheller's going back to the 1980s. They didn't have a lot of money but always provided us with good bikes from Scheller's as kids, so when it was time to buy my daughter a good bike, I knew where I was going. It's nice to see that the quality of products and services at Scheller's hasn't changed in 40 plus years.
Knowledge and professionalism of the staff!
The staff here do an exceptional job of providing parts, service, and associated products to keep my Specialized Road Bike going.
I’m really happy with the service I received ar Scheller’s Fitness & Cycling. Work was does right.
Very professional and fast installation
Friendly service! They were very knowledgeable about their products and helped us pick out the perfect bike.
The staff at the Middletown location were very helpful in solving my problem. They let me know what they could do and how much it would cost. They fixed the problem and the cost was reasonable.
John and the team are the best! Friendly and knowledgeable!
We've been lifelong Trek owners and your friendly sales staff was a very nice experience.
I was able to speak to an actual person about a helmet I needed information about.
I had been searching for a helmet with the magnetic clasp, and Schellers was one of the few shops that carried one.
Ordering was easy, and the helmet arrived quickly. I had no problem adjusting it, and it’s light weight and comfortable.