based on 1734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Andy was very helpful and knowledgeable. We felt very comfortable during the whole process.
Friendly staff. Prompt service. Great products.
Don S.
Friendly & knowledgeable staff, prompt completion of work, & accuracy of estimated cost
service, great people to do business with. very fair repair price. FREINDLY
Great job on my annual maintenance! The staff is always super friendly and helpful!
Very helpful and friendly service!
Easy parking and access. Good expertise
Everything! Good products and great service provided by caring people.
High quality products, quick and professional service appointments.
Courteous, professional, and efficient. Looking forward to giving the new bike a good workout and will definitely be having the St. Matthews team keeping it tuned up.
Friendly and professional staff, knowledgeable and skilled. Gave me a reasonable estimate on repairing and tuning up my old bike. I will definitely be back.
I have purchased two road bikes and one hybrid bike. They have all been from the Trek family. Andy and associates always provide top notch service! They are very knowledgeable, professional, welcoming, and friendly! I highly recommend them!
Josh is very helpful, every time I come in! Thank you so much!
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Technician was great! Roger was great! The whole process was easy to schedule and super pleasant experience! Hard to find that kind of good service these days!
Evan was so nice and helpful. We were in the store twice to look at the treadmill we purchased and he was great!
Friendly staff and got my tire fixed quickly
Professional.prompt, keep me informed.
Kurt and Mike were very professional and friendly with "tuning up" my bike. I have cycled for years and feeling safe is my top priority. My old bicycle, Faithful Steed, is ready to roll and I thank you very much! Ride on! Joan Durbin
Very professional salesman and top notch product I am very happy I payed up for a quality bike.
Quality
Bought assembled and proper fit. Yearly cleanings. And trade in policy as the kids grow.
Speedy service and expert customer service 👍 👏 getting my bicycle 🚲 service for the season 👍 👏 these people are fantastic 😀 and genuine!! Go check ✔️ them out!!
Great people work there!
Parts and labor prices are very fair. The folks that work there are great people and very knowledgeable.
Great service and advice! Very friendly. Love my Trek bike.
Staff is awesome and friendly. They are obviously passionate about cycling and the furthest thing from judgmental. In fact, every time I go in and start explaining how I ride, they give me great pointers to extend the life of my bike and help me enjoy the ride more. I will continue to return!
Very knowledgeable technicians.
Top notch offering and service.
Dropped off while I was out of town and fixed when I got back. Rides great.