based on 2127 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, friendly service and very thorough with high-quality
They were very helpful with answering all my questions and getting my bike tuned up.
Jon was extremely helpful in selecting a perfect bike for me. It has been a long time since I’ve been to Scheller, but when I needed a bike, that’s the first place I went. Because they have quality products and terrific service, It was the last place I needed to go.
The folks at the Preston street store are wonderful to work with. They treat us with respect, take the time to explain what needs to be done and why, are on target with their estimates of time and costs, and are bicycle enthusiasts like we are. We enjoy doing business here.
They have nice equipment. The staff was helpful. They worked with me to find the best exercise equipment that was right for me. Thank you.
SO helpful and informative.
The salesperson was very helpful and knowledgeable.
Excellent mechanic and customer service
John done an excellent job repairing my Catrike. The chain tubes are now better than new. Service was quick and efficient. Very satisfied. Trike rides and feels new although it has over 8 thousand miles on it. Thanks!!
Ben was super quick and helpful in guiding me to a great helmet for my four year old!
Quality services and bikes. All our needs were taken care of at once.
Tracy and staff are very helpful and knowledgeable. This is the place to go for your cycling needs.
Friendly staff and many items to choose from. Very helpful and knowledgeable on products.
WE have two old K-Mart Type Bicycles, they have kept them going for us for years.
Many thanks for that.
They did the best they could to get my problem repaired under difficult circumstances . They keep me informed through the process.
Shelters staff is courteous and they know their bicycles and how to maintain them. They deliver when they say they will also.
Friendly atmosphere. Timely repairs even when understaffed. They truly care about service.👍
Expensive, but good quality
Josh's customer service was simply STELLAR! I had made an online purchase of a Trek Verve bike, whose frame would have been way too big for me. Josh called me before the order went to the warehouse to check if it would be a good fit. Thank goodness he did because the frame was MASSIVE, And since it was a close out, the bike could not be returned!
He invited me to come to the store to help find a bike that was a much better fit! I really appreciated his approachable and respectful attitude and his willingness to go out of his way to assist me!
I would highly recommend Josh and the other folks at the Okolona store to anyone who appreciates great bikes and customer service!
Jack Satterly was the most helpful, knowledgeable, and courteous sales person we has ever encountered while shopping for new bikes. Schelers is lucky to have him.
I was treated with respect. I felt that my salesman wanted me to be happy with my bike choice. He took time to explain everything to me. I left feeling delighted with my experience.
The service
I am an older, long-term cyclist who has recently developed a back issue, which will require me to change my cycling habits. I met with Andy, who was the absolutely perfect person to talk to about making modifications to my existing bike so I could continue to cycle. He made suggestions on modifications, and then followed through to order the parts and complete the work. I couldn't be happier with Andy and the work done on my bike. Thanks so much Andy.
Excellent products and knowledgeable sales staff. No pressure sales tactics.
The friendly professional service and advice. Andy knows so much about riding and bikes and happily shares his knowledge. He takes the time to get to know his customers. I always feel welcome at the store.
At one of the other bike stores in Lexington (not Schellers) the employees acted like they didn't want to be bothered with me because I was looking for a reasonably priced bike for my husband. Andy and Denile (not sure if the spelling is correct) helped me select a bike for him and taught me a lot about how the geometry affects comfort when cycling. Because they took the time to explain how a bike should fit the rider I later came back and bought a nicer bike for myself.
Everyone was very nice
They were very friendly, quick to work on my bike and very professional. I would recommend them to everyone.
Great customer service and reliable.
Everyone there very knowledgeable and friendly. We were able to make our purchase and feel good that we had picked the correct bike for our needs. We also feel that should we have questions or concerns; we have a valuable resource for help.
Janice and Chris Meany
Very easy to speak with a knowledgeable person about any bike-related issue.
Services are done quickly