based on 2532 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly staff&informative
Great staff, big selection, very friendly. 10/10 would recommend!!
Scheller’s offers timely and expert service
Very helpful explaining my new Trek bike which I'm having a great time with now.
Quick and professional service with top end products
John and crew always do a great job, always with prompt and friendly service. Highly recommend.
Ian has always gone above and beyond to help us with our Denago ebikes and we appreciate that very much!
Very friendly and knowledgeable staff.
I went in to Scheller’s planning to test ride an in stock Trek Domane AL4 to confirm fit, with the plan of buying either an AL5 or SL5 (a big upgrade from my 20-year-old FX2 hybrid). I confirmed by text the right size was in stock. Staff made it easy to get on the road for a test, less than 10 minutes after I walked in. After riding, and confirming fit, we discussed my riding experience and goals. Staff helped me evaluate pros and cons; I ended up taking the AL4 home, a gorgeous bike! So happy to have saved $300-900 by being educated and ending up with a great product at a price and component mix that will serve me well! Can’t wait to stack the miles on my new ride!
Good choice of supplies. Excellent repair service
I've always had good experiences, staff is nice enough. I would encourage more staff capable of fixing minor bicycle issues in real time. Essentially, with limited bike repair places, you are a life hub and jiffy lube for bikes. It would be nice to see the repairs that can be, done in real time.
Thanks
A Service Tech with Schellers did a fine job when servicing our treadmill. We
are very pleased.
They were so accommodating & helpful. They fixed my bike quickly. Will definitely be back when I have another issue.
Andy was very friendly, helpful, and knowledgeable. He followed up the next day checking to see if all was good with the new bike purchase.
There were no silly questions , salesman helped me, told him what I was looking for and show me best products for my request. Enjoyed my experience at schellers
I dropped off my Giant Escape Hybrid on September 3rd to have three spokes replaced in th rear wheel + "truing-up" the rear wheel. I was told at that time it would be between 7 ~ 10 days and I said okay. After two weeks I hadn't heard from Scheller's so I called them on September 17th. I was told it would be done later that day or the next day, September 18th. I finally received a text and email on September 19th that my bike was ready for pick-up. I just wonder if I hadn't inquired on September 17th if they would've actually completed it by September 19th or if would still be sitting in the shop. I realize they have a lot of customers needing repairs like myself but they need to better communicate the status of said repairs so the customer is not left wondering when/if they'll ever hear from them...
Associates are always friendly, knowledgeable and helpful
Quick friendly and knowledgeable service and employees.
Always helpful
very fast and good
Everything. It is the premier store for fitness in Ky.
Scheller’s in Clarksville has a decent product line. Keith and John are great to work with and provide good advice and thoroughly answer questions.
Customer service from Josh in Middletown was incredible!! He did an amazing job talking me through the details of the bike and helping me get the tire on the front wheel since it had to be removed to fit in my SUV to get it home.
Would highly recommend!
Repair work was completed in one day; fair price.
Excellent. They moved my machines well.
Service on my bicycle was intense. The technicians were very thorough and explained every detail during my process, making me feeling confident while my bike was being serviced. Thank you Scheller’s!!!!!
Scheller's seems to have a good selection of quality products.
Service is always friendly and very helpful.
Paul, Jason, Mindy... great service.
Always so welcoming and helpful !
Personal care, high knowledge, fast response times
Great service and very knowledgeable