Customer Testimonials
Great service and excellent customer service in helping us understand which bike was best for our granddaughter! Also very friendly and patient!
Very friendly people and very good location,
Professional support and great customer service.
Super friendly staff! Fast and efficient service!
Very helpful and knowledgeable.
High quality products and impeccable service
Great Service and awesome employees.
Phat Tire supports non profits.
Very friendly and happy to help
The service was done in a professional manner. The servers was very timely.
Quality products! They always go beyond expectations.
Very friendly staff, nicely stocked, good parking area!
Checked my mountain bike in for repair of what I thought was a failing bearing. Prognosis was a bit different and suggested repair was reasonably priced with delivery on the same day. Apparently the derailleur needed lubrication & adjustment which they did gratis. Very pleased with personnel, facility and service. Will definitely make this my go-to shop!
I like buying local
We purchased several Treks over the years, where we stay committed to PHat Tire for PMs of these bicycles. I understand the service & components are higher than most, but when Phat Tire provides OEM parts, we'll continue best way to do business with the company.
Cole serviced my Gary Fisher (off-road) bike the other day and ended up making suggestions that I wasn't expecting to add on top of the initial reason for being there. I approved his extra services, and he did a great job for a loyal customer.
Thank you, Cole & Phat tire!
the shop is nice and the people have good knowledge but the selection of brands was pretty limited
Phat Tire always has the gadgets that I need for my bikes. Kevin and his team are very helpful and answers all your questions.
Guy that assisted me at the store was very helpful. I was able to select a new helmet and winter mtb pants in a very short amount of time.
Unfortunately, the guys at the rental shop couldn’t answer a few basic questions like what the early pickup fee was or when the store on Central closed.
Additionally, your website says you close at 6 on Sundays but Google says 5. I would be rather upset if I got there and the store closed at 5 when I was expecting 6 as per your website. Still not sure which one is correct.
Fantastic service. Took the entire family and left with all of our bikes ready to hit the trail.
Staff is extremely helpful and knowledgeable!
Friendly, great selection, shop was neat and clean with clean restrooms.
Excellent service, great customer service. Salesman was very understanding after damaging the brake lever.. fortunately, they had an extra brake lever that was stripped off ia recent recalls and replaced free!!!
Sales and service are wonderful. Knowledgeable and helpful sraff
Quality and honesty
Staff were friendly. When I said what I was looking for, they made a recommendation and I bought that item. Was good advice.
Staff offered a beverage during my visit and were prompt at checkout when I took my purchase to the counter.
Great experience. I've also enjoyed visits to the rogers and fayetteville locations.
Keep up the good work!
Speed and friendliness
Friendly staff. Very useful, knowledgeable and accomodating 😀
The staff was very friendly and helpful, and has been every time I have been there. I had plenty of options regarding where to shop, but it's the service that makes them stand out!
Always excellent customer service when we stop in if one of our bikes needs a quick adjustment or diagnostic.
Great service and friendly staff.
Expertise and friendly service