Customer Testimonials
Incredible service, friendly employees, fair pricing. I wouldn't go anywhere else.
I really appreciate both stores working together to get me hooked up with the bike I really wanted. The coaching and education throughout the selection process was awesome. Sure appreciate having a quality bike shop in the neighborhood!
Great customer service!! Thank you
Outspokin Bicycles has such friendly and attentive staff. I enjoy the ability to exchange products with ease in between locations of downtown and Irmo.
The folks who work in the Service Department are knowledgeable and professional, my cycle is in working order.
I called the store about my bike tubes, one flat, and tires. Mike said bring it in and will fix while I wait. Took 25 minutes to do new tubes and better grade tires on bike. Super pleasant and accommodating as I had a 40 minute drive to store. Would recommend the store to anybody. Great merchandise and service.
A bicycle shop with friendly staff and a willingness to help find what you need if not immediately in stock.
All I got was a wheel but it’s a good wheel, thanks guys I’ll be back when I wear out the next part
Your service and staff.
Knowledge about products.
You had the devi es I needed. And a nice clean show room. Impressive.
Excellent service and great shop. Thank you
Quick turn around on repairing
Good customer service when you first enter the store. Willing to order items that are not in stock.
Outstanding and reliable service! Amicable!
The staffs knowledge about their products
Knowledge and friendliness
Quality of product.
On very short notice I was able to schedule a bike fit and have my bike ready for the weekend event. I had a great time participating in the event and credit Outspokin with making it happen.
Great service every time I call or stop by the shop. Knowledgeable and friendly staff.
Your employees are knowledgeable, professional, helpful and courteous!
Stellar customer service. Awesome and knowledgeable.
Great customer service. Made it easy to figure out which bike I needed. Will be returning soon!
Staff always helpful and solid selection of bikes and biking accessories
Irmo Outspoken helped me get my 65 year od Schwinn Tiger back on the road! Even tires are difficult to obtain for that model. They were persistent and patient and did find all parts needed over an 18 month period. Whenever I spoke with them I expected to get the message, "Come get your old bicycle out of our way!" But when they did call and say come get it, it was ready to ride!
We have purchased multiple bicycles and helmets for grandkids and have always been happy with the service and prices. They have even assisted my son in law in Plattsburg NY in securing a helmet he could not find elsewhere.
However, this last business/service transaction is something I have not seen in a long time. Knowing that I had a sentimental connection with an old bicycle, Outspoken went over and above to provide customer service that could not have provided them with much or any short-term profit.
JimS
Awesome bike shop!
Came in to get my mechanical brakes tuned up. Told Matt my riding habits, style, and where I wanted to ride. Asked some other questions and he answered those as well. He didn’t really drag on the conversation just to the point and with solid answers. Anyway, he recommended hydraulic brakes. We worked somethings out and he found me something that was in my price range and helped me to trade in a bike I was no longer using as much as I wanted. Took my bike to Harbison State Forest and I’m not just saying this but I truly mean it. It was one of the best rides I had. My new brakes weren’t hanging up and were very responsive. I could really get into the turns and obstacles with confidence. My ascents felt less labored as well.( no brakes dragging). I could really excel on my descents knowing I would be able to stop. Matt knows his stuff. I’m looking forward to continuing to upgrade my bike as soon as possible and that is the only place I’m taking it. He knows his stuff and has the patience to explain it to you. Not once did he try to sell me something I didn’t need. He listened and came through with outstanding service. Please take your bikes there they won’t let you down.
Thanks Outspoken! I’ll be back for all my bike needs.
Matt is great. Wonderful service as always
Fixed my bike up real good
We've been happy with purchases and repairs/maintenance.