Customer Testimonials
The staff is friendly and knowledgeable and will explain terms and products to make you a safer cyclist.
Saleswoman who sold us our products was very nice and extremely knowledgeable. The dog at the store was an added bonus. Highly recommend this store!
I had an awesome expérience and got the exact bike I needed from here after looking all over. The service was Stella. I highly recommend this store
Great staff, good selection, best bike shop I've ever walked into.
My bike was shipped to the shop for assembly from diamondback. It was ready much earlier than expected and everyone was very nice and did their best to take care of me as quickly as possible even though the store was a little busy. Didn’t really do much shopping but I’m definitely impressed with the personnel
while expensive, the products and service are top notch. My bike was repaired on time and works well.
The service department always does good work and communicates well. Thanks so much
Always welcoming, knowledgeable, very customer oriented.
Always helpful and friendly staff. Service department is exceptional! Would highly recommend Outspokin in Irmo to everyone!
Barbara and Dennis Anderson
Great service. Reasonably priced.
I have always had a good experience with the Outspokin crew. Never any of the class negative bike shop problems (pushiness or superiority or judgment type stuff), always just friendly, helpful, honest, and knowledge.
I have been dealing with Outspokin for 4 years. It has been great. Outspokin takes care of their customers.
Young man that helped us was great. The customer service was outstanding
Knowledgeable, helpful and friendly.
Professional and polite service
Great service and very helpful!
Courteous. Diligent. Helpful. When a mistake occurred, no excuses were offered, just a "we'll fix it" and you did.
Very nice service
Very helpful and genuine care, knowledge, and concern expressed! Some options are a little limited though
Very friendly and knowledgeable staff and got my bike back a week earlier than promised.
Very willing to help! Always friendly
Great local shop!
Always very knowledgeable and helpful pleasant staff. They are willing to go above and beyond.
Outstanding customer service on a Sunday afternoon!
Fantastic products and exceptional customer support before/after the sale. We drive more than 60 miles to this shop, passing several other bike shops/sellers along the way. Would not take our business anywhere else.
Staff has always been knowledgeable and helpful. Would not go anywhere else.
I received good service from the Irmo SC store.
Mike was very helpful and knowledgeable. We did also visit the Columbia store on Devine and they were also very helpful and knowledgeable.
We love that you can ride the bikes and try them out to see what fits you best and they will adjust what needs to be adjusted to fit you.
They include free maintenance for any bike you buy from them. We bought TREK bikes and he registered the bikes to us in the sales process so that was convenient. Trek has lifetime warranty on the frame.
It was a great experience.
Michael was very knowledgeable and helpful.
He answered all of our questions. We are very happy with our new trek dual sport bikes.
Recently due to moving I went an extended period without riding my road bicycle and failed to notice that the tubeless tires were naturally losing air. When I finally went to take the bike out for a ride I found that the front tire was flat. I attempted to inflate the tire but due to the nature of tubeless tires without an air compressor I was unable to do so. So I went to Outspokin' Bicycles for assistance and they were happy to assist.
While waiting for the tire to be inflated a Trek Marlin 7 caught my eye so I took it for a test ride.
Long story short, I left Outspokin' Bicycles with not only a fully inflated tire for my road bike but a brand spankin' new rTrek Marlin 7.
Moral of the story is that by now my wife should know better than to let me go to a bike shop without her.
Outspokin' Bicycles has a top-notch knowledgeable and experienced staff, a wonderful selection of road and off-road bicycles and a service department that aims to please.
I couldn't be happier.