Customer Testimonials
I like your staff who have been very helpful over the years in both service and sales. I do wish however you had a larger store with more inventory overall, including gear, parts, bikes. I recommend this store to all my friends but need to also tell them to drive downtown to the main location if they need more.
Great service and really nice employees.
Customer service rep was super helpful. Greeted me, asked me if I needed anything. Came back after he saw me browsing for a bit. Gave good recommendations and price-matched from your website on a set of tires.
Great service and products
Knowledge service,friendly staff
Quality staff who knows there stuff. Thanks
Very reasonable prices, responsive customer service and effective packing and shipping!
I recently had my bike tuned up by you. The price was fair and my bike rides so smooth.
I love that he gave me an advice not to waste so much money on a cheap bike when I can buy a brand new one instead of tuning it up and carried the bike for me in n out. Lovely people there.
Well done
Customer service was great when I needed help for the right bike helmet
The employees have been super helpful and kind every time we’ve been in. Their bike shop is great. They work to hard to get our bikes serviced/repaired quickly. Highly recommend!
Excellent customer service
Brian (SP?) had it dialed in! Great info provided and fantastic follow up. I trust Idaho Mountain Touring for sales, service and knowledge!
Always excellent service from knowledgeable pros who clearly love the sport.
Very helpful and answered all my questions without rushing me. Excellent work!!
I like the people
Products are top-of-the-line and the service is very good. Everybody wants to be great and only.
The service you service
Knowledge
Excellent experience and our sales rep was very knowledgable and great to work with on the purchase of my sons new mountain bike.
Actually the helmet I need in the right size, no one else had my size!
Very helpful staff.
Great return policy. Quick, easy, professional all around.
Inventory
The staff is super helpful, knowledgeable and aren’t uptight about my little exploring the store.
Unbelievable service, every small business should model their service after these guys. I wasn’t certain I’d make it down by the time they closed to pick my new bike, so I called, they ensured they’d be around.
When I got there I needed a bike rack, they installed and demonstrated. They took the time to explain the nuances of my bike. Stayed 30 minutes after closing time to make sure I was confident with my new ride.
In this day and age of clocking in/out, this was a refreshing experience.
Customer service was good. Service was prompt.
Your staff is super friendly and helpful!
Great customer service!
Delivered promptly. Hat exactly as shown on website. Great service!