Customer Testimonials
Local! Great inventory of all sorts of gear and clothes. Wonderful bike shop. Fantastic sales. And most importantly, knowledgable and friendly staff!
Customer service is exceptional!
Amazing customer service! My son's bike needed some "love" and they went above and beyond to make sure it was not only functioning the way it should, but that it was also completely safe. Thanks for all of the help.
Dax was fantastic to work with as always My wife and I bought a new mountain bike for our son who was turning 14. Dax spent all the time I needed to make the right decision and then set up a time for my son to personalize the bike (pedals and handlebar grips). From start to finish the experience was full of top level hospitality.
My thanks to Charlie and Owen for helping me with the grips on my E bike. On transport to the Greenbelt yesterday, my bike fell down off of the rack, dragging one of the handlebars through the dirt until I could get over to the side of the road.
Charlie and Owen fix me up in no time. I love IMT, for all my bike needs. The staff is terrific. Thank you, J Eggers
Always prompt and prices competitive.
Responsive (over email after my order), friendly (on the phone), taking initiative (transferred a bike from Meridian to Boise without me asking, created a work order in anticipation of my zero-hour service, etc.)
1
The bike technicians there are the best, very helpful
Options and staff help in recommendation
I am treated with respect.
I had a faulty product and they exchanged it with no hassle. Excellent service!
Great service and the staff were very knowledgeable. I appreciate the extra time to explain the differences between bicycles as well as offer various options for my needs.
Quality products, prompt delivery and service!
Tightened a wheeled walker brakes… not a bicycle but similar mechanics. Very appreciated!
Everyone I interacted with was great and the staff was very helpful/knowledgeable.
excellent service, top notch professional advice and tips. I have our bikes service here, at the Meridian location. Also, our skis and board here for services too. Quality of work is superb!
Shipped fast! Good price.
Great service. Bike is like new again
Thank you
Quality products, great customer service, fast shipping of purchased items, and return process (if a return is necessary) is easy.
I really like your staff who helped me make a difficult decision for me since I struggle with spending money. However sometimes buying good quality gear is a good investment. I'm really happy with it.
The immediate feedback about the purchase is what sets Idaho Mountain Touring for other establishments. I would not hesitate to recommend them to my friends.
Friendly and knowledgeable staff.
You guys are fast and the results put a smile on my grand daughter and I. Keep up the great service!
Everything!
We loved the whole experience! The employees/guide were great throughout planning. The amenities provided made the trip really easy to plan. The terrain from the Tornak Hut was really fun as well.
We plan on booking again next season!
The staff is very knowledgeable and helpful. Willing to go the extra mile. If you have outdoor needs this summer, I highly recommend you give them a try.
I like Patagonia
The people I have encountered have been friendly and helpful
Thank you
The service was great. Everyone I worked with on buying an ebike was friendly, patient and knowledgeable. I like the fact you carry a quality brand like Trek and had it on sale. Plus the shop is full of a bunch of other eye candy gear!
Great service, easy to work with!
The component for my old Trek Remedy was affordable. And the purchase and delivery was as expected