Customer Testimonials
Dax was very helpful
Jenna was great on the sales side. Service dept. was awesome as well. Overall great experience.
You are much more than just a great bike shop! I've been coming since the store opened in it's first spot on Jefferson. Besides bikes, I love the clothes, camping gear and travel accessories. One of my favorite stores to just browse!
Employees are very helpful. I came in with partial information and the team was patient, non-judgmental, and ultimately got me what I needed. I then bought a new helmet, that I knew I could get slightly cheaper elsewhere, because I support local and especially those that treat their customers well.
Great staff, friendly, helpful and amazing to work with as well as great selection of products
great service, honest people, priced reasonable
The employees you have are really friendly and make you feel like part of the IMT family even if they have never met you. Atleast that was my experience. I had a pair of new skiis and bindings that I needed mounted, I live in Twin Falls and the stores in Twin didn't have the die for the set of bindings so they sent me to IMT and checked ahead to be sure they could help me. They were able to get them mounted the same day and made me feel so glad to be taking my business there.
Knowledgeable and helpful staff.
Very helpful, saved me a big hassle and a lot of time by not having to research/purchase online. Thanks again!
Great helpful staff and high quality brands.
Bike looked great when I picked it up. You were easy to work with.
The store is close and convenient. All employees are very friendly and helpful.
I ordered on Sunday afternoon and the product was shipped early Monday. I was a little nervous with shipping from a smaller company in Idaho from NJ but I was pleasantly surprised. Wouldn't hesitate to order again in the future. Great work.
great service
Personal and expert service from a neighbor. What could be better than that?
Always top notch service. In my opinion your bike and ski shop employees are the best in town.
You guys are all rock stars.
You rebuilt my bike and now it's like a brand new bicycle.
I'm grateful 🙏
Fantastic service and pricing - plus the order came when it was forecast. Excellent job, thank you!
Speedy shipping and excellent customer service!
I found a great deal on the Patagonia duffel I was looking for. Quick shipping and friendly customer service. Thank you!
Everything about IMTis awesome, staff is friendly and knowledgable!
Best customer service. I will shop with them first before going elsewhere because I love their customer service
Prompt service and shipping.
I had a great experience buying an e-bike with the help of Jena at the downtown store. After visiting 4 other bike shops, Jena helped me get the exact bike that was right for me. She acquired inventory from the sister store so I could try two models side by side. She made me feel like a valued friend. All the other employees I talked to were also super helpful and informative. I will definitely return here for my cycling needs!
Highly competent staff and bike mechanics.
Excellent service -- knowledgeable and friendly. Very good product selection.
I have been shopping at IMT for over a quarter century. They always treat me well and folks in the repair shop are very diligent and creative on solving any problems that I've had with my bike over the years.
I like Idaho Mountain Touring. I purchased a Marlin 5 two years ago for my daughter. She loves it. We found out after we bought it that her oldest sister has a Marlin 6 and the same color!
Her youngest sister is turning 12 soon and had out grown her bike. So we returned to IMT.
I felt they were very helpful and was mindful of our desire to find a bike that was going to be able to handle their final growing stage. We were directed to another Marlin. This time a Marlin 4.
The youngest wanted a color choice; there was none; but after trying it out, she really liked it. They cut an inch of the seat post due to the starting height was a little too high. We checked that the max height adjustment would be plenty but could replace the post if needed.
The service is great. I have taken my bikes in 2-3 time for service and have been happy with the results.
My only small complaint is after spending over 800.00 for the new bike and service on 4 other bikes, I was called and asked to return and pay for the kick stand that they forgot to ring me up for. (It was on a different ticket) $21 and some change. It was what I requested to buy and wasn't looking for anything for free. I just felt like it was a little inconvenient for an item that was under 2% of the money I spent that day. Not too mention what I've spent in the past with them.
Is it something that would keep me from returning... no.
To make it clear, I'm all about being fair and the right thing was to pay for the item. Just left me with a feeling of not being looked at as a valued customer.
Amazing selection, i.e. I'm a big Trek MtB fan..., AT ski gear, etc. Also, always get a very consistent level of help.
We received kind, caring and detailed attention during my recent bike purchase. It was an A+ customer service experience and I would highly recommend IMT to others!
You can use my first name in promotional materials but not my last. 🙂