based on 4827 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the service department and the front desk is helpful with snacks.
I appreciate having my derailleur cable replaced while I waited! And the derailleur indicator was perfectly aligned with the 8 sprocket rings.
Super knowledgeable and friendly. Great selection
Always a great experience, whether purchasing a bike and accessories or with bike service.
Staff is great. Top to bottom, really. knowledgeable and helpful.
The best bike shop in town!
The repair dept is awesome. My wife’s bike after a overall feels brand new. The staff is super friendly, not pushy, and know their stuff. Great place. Feel very confident there.
The staff took the time to explain e-bikes to me and let me try out different frame sizes.
Friendly and well informed workers were able to quickly get me a starter bike while also keeping me reasonably informed about all of the benifits that I get when I purchase with ya'll.
Just the best!
Super friendly and helpful. Jay and team got my bike rental set up quickly and gave me water and care and made sure I had what I needed for a great ride!
The service had a quick turnaround and was done with care.
Took great care of us!
more competitive prices
Such efficient and professional service! My very rusty beach cruiser looks like new — in a one day turn-around!
Great rental bikes and staff….
Staff was great really appreciated Wilfred
Great selection, knowledgeable staff
Wide range of products and I love the fact that there is a service dept in the back so it's a one stop shop.
When someone brings their bike in for service, it sure would be great to receive even a limited report about what was done and if there are any recommendations. I had to ask several times about the above matters
Friendly people
your mechanics are the best, your people are knowledgeable and it's very reassuring knowing the job is gonna get done the right way
Helen’s always has a large selection of bikes. Whether you want a less expensive bike or high end bike, they have it all. The sales staff are very helpful. Also, the service at Helen’s is second to none.
Great mechanic work at a fair price.
good, knowledgeable service and excellent products.
Nice product selection and being treated with respect and personal consideration.
First rate product selection and service.
Daniel, Greg and Edgar are all great to deal with and they always take care of everything I need.
The people at Helen's are so patient and helpful ... it makes you want to keep going back for more. also, the folks in service are world class... really impressive!
Everything! You are all so knowledgeable and helpful!