based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Been coming for over 10 years. I have a fixed great track bike and a Trek Madone I bought here. Great cycle shop with great service.
In particular Wilbur who runs service is very experienced, knowledgeable and gets things done promptly and to a very high standard. Cameron is very friendly and welcoming.
I'd recommend to anyone.
Very helpful and friendly
Great service department. Very knowledgeable staff. Extremely friendly vibe.
Always the best prices and knowledgeable staff, not to mention the best mechanics in Southern California!
Time & education. Also reasonable prices
Your repair staff is amazing! They did a wonderful job cleaning up a classic vintage bike that had been outside during the Palisades fires and was really filthy and gritty. Wilbur seemed to understand that it was a treasure to me and was so kind. It made me so happy to have the bike restored to it's former glory.
The service and the owner was super helpful
Excellent in-store experience with really good attention to customer service.
Customer service is outstanding and that means everything.
Service and sales are the best!
Your service department is outstanding, Eric and Wilmer two of the best
Attentive, professional service. Been buying bikes here for as long as they have been in business.
I brought the bike in to have a new break cable fitted.
It was fitted to perfection at a reasonable cost. A lot more was done. Both wheels were rubbing on the breaks. They ran freely when I got the bike back. You had to grip the front break tightly before it stopped. Now it just needs a slight squeeze. Air was put in the tyers, oil was added where it was needed, and nuts and bolts were tightened. When I rode away it was like I was riding a new bike.
Great customer service
The best, knowledgable and friendliest staff.
Best products and service in the business. Period.
the staff is friendly the 2 service gentleman that helped me were extremely nice. I am happy that I came back to Helen’s after I had a negative experience over a year ago. I was pleased to get the break
put back on my bike and to get a new mirror I will say that the mirror was quite a bit more expensive than I thought it would be, but the convenience helped
Monty helped me a lot and was very knowledgeable
The service tech was very helpful when I got my bike serviced and he tracked down a small part for me from the manufacturer. I got timely updates about the status of my service request.
The service at Helen’s is top notch — high quality with a warm personal touch.
Very satisfy with customer service
Friendly, professional, knowledgeable and meticulous staff. Reasonable prices.
They are always super nice and super helpful. Helped fix the gears on my son’s bike when they weren’t even technically open.
Excellent. Goes beyond customer service. It’s practically personal concierge service.
Everyone there was very helpful and full of knowledge. I knew right away that I was in good hands. The staff helped make sure that I left with the right bike and I believe that I did because of them. I'm pleased with my purchases and will definitely be going back for my cycle needs. I've always had a good experience with Helen's Cycles.
Great service. My bike was tended to quickly and staff helped me find a matching carbon waterbottle cage. Thanks!
Wilbur keeps my bike in great shape, Cameron is helpful all the time, Adam orders all the accessories I need to keep riding and stay healthy.
Jay is a great owner, treats his employees well.
At Helens I feel like family, had my bike dropped off for a tune-up and got it done promptly. This is my store since the ninetieth and keep seeing the same faces, friendliness and good service.
Excellent customer service.
Eric did an outstanding job building my bicycle. Wilbur also did a great job as well.