based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always excellent service and customer care. I feel like I am family.
Monte was exceptionally helpful in finding and setting up a new pair of bike shoes.
Very helpful and professional.
Always helpful and friendly, offering great advice. I forgot the tall guy's name who's been there for years, but he knows his stuff (as a rider himself), and he's always been excellent and has helped me make good decisions many times. I've bought multiple bikes and many accessories there over the many years I've shopped at Helens. It's the only bike store I go to.
Walked in, Daniel and Mario greeted me and Gilbert smiled! Hands on service. Thank you
You guys are the best. I would never go anywhere else!!!
Very friendly, very knowledgeable staff, very professional. This ship mske’s every customer feel like family. The owner Jay is vert fair and friendly
Great customer care.
Knowledgeable and friendly people
I brought my bike in for a complimentary tuneup (I bought it last year). The mechanic did an excellent job!
The best products and staff that aim to please
Love Helen's! Always great service and they consistently have what I need.
A++ staff.
Friendly Professional. Knowledgeable
Good selection
Helpful
Quality of work
Nice staff, quick turnaround
you failed to install the handlebar cushions that were selected. you installed something else completely different and with no support. no one called me to discuss or get approval and then without me knowing, you emailed me the repair was completed and to come get my bike or face future storage charges. i had to drive all the way there and then discover your mistake. fortunately they were swapped out for other ones, although not matching-- and it took about 10-15 minutes and some modifications (which I hope don't fail). I don't know if they will stay on and not slip--we will see, but it wasn't up to the technician to decide that I didn't need the selected handlebar cushion/support replacements (which were the same as the old ones which had become sticky and needed replacement) and instead to replace with simple cylander ones without the support--completely different... just shows poor judgment. could have been worse, but left a bad taste for sure......
The mechanics at Helen's always help me out when I drop in on the way back from a ride. They've done simple minor adjustments right away for me for years.
Large selection. Highly professional and capable sales and service team
I bought my first road bike and the staff was so friendly and so helpful
Great staff - the only place to go for pro bike service, purchases of all kinds and great gear!
Egar and Daniel area always reliable and efficient on repairs and recommendations. Always a pleasure to visit the shop, even if I don't find exactly what I want. They can always get it in a few days. It just makes sense these days to not try to keep everything in stock. Always helpful!
Nice stretch of Broadway, great parking and nice peaceful environment. Great selection... people were all excellent. Wish I'd gone there before ordering things online from other places that I now need to deal with returning. Best store of it's kind I've seen in LA.
Everything ! Wonderful and genuinely kind and helpful service /staff who truly took the time and patience to answer all my questions and sort all my new roadbike needs ✨
Amazing service and team, quick turnaround!
Great job and happy w value on bike cleanjng and service
Freddie was excellent and did a beautiful, timely repair job on my daughter's bike. He was knowledgeable and friendly I appreciated his professionalism and JAY made ordering parts a breeze. THANK YOU TO JAY and FREDDIE
friendly with great customer service.
Great selection of products on hand and helpful service.
I like the vibe with everyone there
Great merchandise. Not super friendly.