based on 5119 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable and Friendly staff.
I love that i see the same helpful staff every visit.
You guys are extremely helpful in fixing my computer...especially the younger guy whose name I can't remember.
Full service repairs parts and new. Great friendly staff.
Straightforward excellent service.
Fast efficient service. Reasonable price
Amazing customer service!!
Greg is awesome. Got me the perfect bike. Listened to my needs. Very knowledgeable, smart, helpful. Love Helens and will put reviews up in Google and Yelp. Excellent service and followup. Thanks
Always great service!
Jay was absolute top-tier to work with during my recent bike purchase! He was fast to respond, incredibly accommodating to what I was looking for, and made sure every detail was handled with thorough follow-up after the sale. Exceptional service from start to finish—couldn't ask for a better experience!
Friendly service and great prices!
Great selection of bikes, including all major brands, knowledgeable salespeople.
Top of the line products and gear. Super knowledgeable and friendly staff. Owner is on hand to offer any possible help for a great customer experience
Amazing service team
A complete bike shop with knowledgeable and helpful people.
Staff is very knowledgeable and helpful. If they don't have something in stock, they order it and it arrives within a few days. The tech team is always willing to check your bike if there is an issue right then and there and get you on your way in very short order. They are the best in the business and while it's a bit of a drive for me to get to them, it is always well worth the trip. They get it right the first time.
I'm very happy for the Trex I purchased from Helens Cycles there's just know other one to go with thank you very much
I love everything about your guys services. Your Mechanic saw on point. The bikes you have are beautiful. Everything is wonderful thank you to Jay Cameron Wilbur, Erik, Edbur and the entire Yang at Helens. But really special things to Cameron he’s awesome.
Friendly, supportive and helpful staff. Always a welcome site when I need to stop in during a ride.
Very knowledgeable staff. Fair price
Jay runs a great community bike shop. Employees are here forever, that says something. I've been coming to Helens over 33 years.
Like to see the products in person
Competitive pricea
Knowledgeable and helpful sales associates (shout out to Cameron and Monty)!
Great selection and both sales and mechanics service is excellent.
Great Service
Costs are just very high. Also, I noticed after getting my bike back that the rear tire is somewhat worn. It would have made sense for your team to recommend replacing the tire since you were already replacing the wheel and needed to take off and put back on the tire anyway.
Top of the line bikes and very friendly and knowledgeable people working there. Very nice experience always
Good work, fast turnaround, and not too expensive. Thank you
Helen’s Cycles has always been my go-to for my cycling needs. They are incredibly responsive, usually fixing things right there on the spot. Daniel is super helpful and knowledgeable. I would recommend this place to everyone:
Friendly salesman
Pretty good srkection
Friendly, professional, and very accommodating.
Honest opinions, great staff, and the best bikes.