based on 5119 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
People at Helen's are knowledgeable and kind and patient.
Great service, quick turnaround.
I thought everything in the process was flawless. While I was only doing a short term rental the shop was incredibly impressive with all of the inventory and technicians.
Johnny was very friendly and knowledgeable helping me pick out a bike.
Aside from lower prices not much else
Good service friendly and satisfied with my purchase.
Great selection
Hands down the best bike shop in LA!
Quick Service & staff was very friendly
Danny is the best!! Always under promises and over delivers. Always consistent, even when I fell off my bike. ;/
Terri Premeaux
Employees should be more proactive in helping customers
Friendly, helpful, efficient, had what I needed, in stock.
Wonderful location with its own parking lot. Great selection of quality products at reasonable prices. Friendly, knowledgeable and helpful employees.
Great service!! Adam is so kind…
Great employees who sell you what you need, not the most expensive item available. Most employees have been there 10+ years. That means the owner treats them fairly.
A great place to find all things for your bike. Service is excellent and this shop offers a wide range of bikes and accessories.
Great staff - great selection!
Solid mechanics. Wilburvis the best.
Buenos productos y servicio
Great personal service and follow up.
Friendly service technicians. Extremely ready to help.
You guys are professional and know exactly what to do. You are quick and friendly. I have always had good service at your store since I bought my bike there in 2004. You service it so well, that I have not needed another one since.
Thank you.
Alex in service department does great work.
It was a simple request. Bring my wife's bike back to a rideable state. No Problem, said the technician. 2 days later we had the bike back in better shape than I can ever remember it being in.
Knowledgeable and friendly staff. Huge selection of product.
Greg had extensive knowledge on all of the E bikes. Erik was a great technician and got everything checked out and install installed.
I am very grateful to Jonny for helping me purchase me Trek. This was my first bike, and I had many questions and considerations prior to pulling the trigger. He was extremely patient with me while I tested different sizes, seat heights, handle bar positions, etc. and made the entire process feel much less intimidating that I would have imagined. Thank you Jonny and I can't wait to enjoy my new bike!
Great offer and service!
Good and friendly service.
Generally I like Helen's but a little while ago I had dropped my bike for some basic service. I forget what exactly, I think truing a wheel or something minor. Anyway, they oiled my freshly waxed chain. It cost me a couple hours to degrease and rewax the drivetrain. A professional shop should be able to recognize when a chain is waxed on an expensive road bike. Still a great shop but I will keep on eye on that if I use the service center in the future.
The guy who seems to run the shop in SM is a douche bag. Felt unwelcome and belittled after my conversation with him. Everyone else was actually pretty cool but will not be returning.