based on 4947 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is always top notch
Great range of high quality bikes and equipment at reasonable prices.
High quality products and very helpful staff.
fast and friendly
Received my bike earlier than expected!
Very welcoming- fast and vey qualified service.
My bike was ready when promised and delivered in great tune up condition.
Repair maintenance was well done at a good cost
Great staff. Friendly, helpful and knowledgeable!
Very knowledgeable about bikes
Cameron listened and helped me pick a bike based on my needs.
Very detailed and attentive.
My bike came back from service beautifully clean and working perfectly!
When I had an issue with my Bosch system and shifters, the technician performed an update and cleaned the bike, but the shifter and the system updates persisted. I ended up taking my e-bike to another store (Bike Attack in Del Rey) and they were able to fix both issues.
Monty and Gilbert both great bike people!
Thanks for your help.
Great service, great products, friendly staff.
Nice inventory selection. Our sales person was knowledgeable and very nice. Enjoyed working with him
I have known Daniel for years; have shopped here for over 30 years. Always get great service!
Greg is incredibly helpful. We have bought many e-bikes from Helen’s because Greg is honest and very thorough. Thank you for always taking great care of us!
Fast friendly service
Monte is the best!
Daniel, Greg and Edgar are the best. They are knowledgeable and patient!
We go to Helen's first for biking needs. They keep a nice inventory and are helpful when it comes to finding what you really want.
Customer service was excellent !!!!!
Johnny great salesperson. Jay, love him!
Mario was awesome- very friendly and helpful... I was a little unsure about the size he recommended for my son but it ended up being perfect. Great selection of bikes and top notch service- can’t ask for more than that. If I ever need another bike I’ll be going to Helen’s and asking for Mario. Highly recommended!
Helen's Cycles is the best bike shop in the West L.A. area. Great products and very knowledgeable and helpful staff, and the bike mechanics are awesome!!
Great service. Good bikes. First class mechanics. Fast and easy. Thanks!
Great customer service. Mario helped every step of the way.
We had a very smooth easy process buying a bike for our son.
Staff was awesome. Especially First name removed Lansky.
Friendly and knowledgeable service.