based on 5119 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice stretch of Broadway, great parking and nice peaceful environment. Great selection... people were all excellent. Wish I'd gone there before ordering things online from other places that I now need to deal with returning. Best store of it's kind I've seen in LA.
Everything ! Wonderful and genuinely kind and helpful service /staff who truly took the time and patience to answer all my questions and sort all my new roadbike needs ✨
Amazing service and team, quick turnaround!
Great job and happy w value on bike cleanjng and service
Freddie was excellent and did a beautiful, timely repair job on my daughter's bike. He was knowledgeable and friendly I appreciated his professionalism and JAY made ordering parts a breeze. THANK YOU TO JAY and FREDDIE
friendly with great customer service.
Great selection of products on hand and helpful service.
I like the vibe with everyone there
Lots of products and friendly service!
There were a few hitches during my appointment. First, he couldn't find the key for the Thule seat, even though he had opened the box himself. Then, after he installed the handlebar mirror, he failed to notice that the mirror was chipped. When we installed a new mirror that worked better for me, he did not finish tightening the mirror onto the handlebars. It flopped around my entire ride home. But he was very nice and helpful throughout the entire appointment!
Staff on the floor always available to help. Great selection of high end road bikes. Products are expensive. Wonderful service/repair staff.
Always dependable. Great service and a nice bike shop for all types of cyclists.
Helen's Cycles fixed my bike super fast and did a great job, I was very happy with their service!!
Been going there a long time. Always helpful!
Great service department. Very helpful and knowledgeable staff ready to assist you
Great, quick, efficient service
Great products, amazing service. Cameron is the best. Been a customer for years.
Your staff is always very helpful and knowledgeable. I trust what they tell me.
A legit full-service bike shop with friendly staff!
Got my hub serviced turned around next day. Great selection of nice items on the floor to browse.
Staff was extremely helpful and knowledgeable.
Have been a customer for many years and always come back for this reason.
Quick service and friendly staff.
Friendly and knowledgeable staff.
Customer service, care, friendliness and knowledge.
I live in simi valley and i drive to santa monica for the service really lke the service teams honesty and calling me letting me know what the status is on my bike .the team is friendly professional and quality work
Knowledgeable. High-quality selection. Very helpful staff. Fast repair times. Reasonable pricing.
Friendly staff
Fast professional service on both an e-bike tune up and a new e-bike purchase, I really couldn't ask for more. Everything went SO SMOOTH!
Everyone who works there is just SOOOOO handsome!
Service dept on top of it!
Egar and Daniel area always reliable and efficient on repairs and recommendations. Always a pleasure to visit the shop, even if I don't find exactly what I want. They can always get it in a few days. It just makes sense these days to not try to keep everything in stock. Always helpful!