based on 4947 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service
The best, knowledgable and friendliest staff.
Best products and service in the business. Period.
the staff is friendly the 2 service gentleman that helped me were extremely nice. I am happy that I came back to Helen’s after I had a negative experience over a year ago. I was pleased to get the break
put back on my bike and to get a new mirror I will say that the mirror was quite a bit more expensive than I thought it would be, but the convenience helped
Monty helped me a lot and was very knowledgeable
The service tech was very helpful when I got my bike serviced and he tracked down a small part for me from the manufacturer. I got timely updates about the status of my service request.
The service at Helen’s is top notch — high quality with a warm personal touch.
Very satisfy with customer service
Friendly, professional, knowledgeable and meticulous staff. Reasonable prices.
They are always super nice and super helpful. Helped fix the gears on my son’s bike when they weren’t even technically open.
Excellent. Goes beyond customer service. It’s practically personal concierge service.
Everyone there was very helpful and full of knowledge. I knew right away that I was in good hands. The staff helped make sure that I left with the right bike and I believe that I did because of them. I'm pleased with my purchases and will definitely be going back for my cycle needs. I've always had a good experience with Helen's Cycles.
Great service. My bike was tended to quickly and staff helped me find a matching carbon waterbottle cage. Thanks!
Wilbur keeps my bike in great shape, Cameron is helpful all the time, Adam orders all the accessories I need to keep riding and stay healthy.
Jay is a great owner, treats his employees well.
At Helens I feel like family, had my bike dropped off for a tune-up and got it done promptly. This is my store since the ninetieth and keep seeing the same faces, friendliness and good service.
Excellent customer service.
I brought my tires in for replacement of the tubeless tape and you guys used duct tape and did a shoddy job. It deflated overnight the first night I got it back and it made me miss my bike ride. I’m not happy and had to take it somewhere else to get done properly, so it cost me more money and time.
Erick Rhodas is the best!
The bike mechanics at Helen's are Rock Stars
Trustworthy, excellent inventory, efficient service.
Always great service from Helen's Cycles and knowledgeable salespeople!
The quality of products in stock.
Prompt, courteous, expert service
Great job from the team to get me fitted out and excellent service! Thank you for the rental bike
Responsive service. Timely. Punctual. Friendly. Quality They aced it as always!
The first associate that helped me, a taller white male of a larger build, a belly and salt and pepper hair, was extremely rude and not knowledgeable at all about the E bike options available. Luckily, I was handed over to another associate and he was very knowledgeable and helpful. I can honestly say that if this associate didn’t Step in, I would have taken my business to another bike shop.
I like the bike I purchased but I wish I would have been offered more options in my price range. I didn't get any manuals with the bike so I had to find PDFs online. The bike seat was tilted back causing pain and the manuals didn't cover how to adjust it. I ended up figuring out how to adjust it level. These are all small things but detracted from the experience.
I can’t say enough good things about Helen’s Cycles and the incredible team there. After losing my mountain bike and gear, they went above and beyond to help me replace everything, making what could have been a frustrating process into an easy and even enjoyable experience.
From the moment I walked in, their knowledge and genuine enthusiasm for cycling were evident. They took the time to understand exactly what I needed, guiding me through options that best suited my riding style. Their customer service was exceptional—patient, thorough, and focused on finding the perfect fit for me rather than just making a sale.
Thanks to Helen’s Cycles, I’m back on the trails with a setup I love. If you’re looking for a shop that truly cares about its customers, whether you’re a beginner or a seasoned rider, I highly recommend them. They’re not just a bike shop, they’re a team of passionate cyclists who want to get you riding again.
Huge appreciation to everyone at Helen’s for their help and expertise!
The customer service was excellent.
I brought the bike in to have a new break cable fitted.
It was fitted to perfection at a reasonable cost. A lot more was done. Both wheels were rubbing on the breaks. They ran freely when I got the bike back. You had to grip the front break tightly before it stopped. Now it just needs a slight squeeze. Air was put in the tyers, oil was added where it was needed, and nuts and bolts were tightened. When I rode away it was like I was riding a new bike.