based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff, in particular, Monti and Mike, is extremely professional, knowledgeable and friendly. I’m very happy and satisfied with the products and services.
Service area mechanics are courteous and knowledgeable. Store location is convenient. There is a wide variety of products.
Appreciate you Mike!
I had an exceptional welcome, all the guys were really professional thank you thank you thank you a thousand times thank you
The people were fantastic, the product knowledge was fantastic, the response time and getting me what I needed were great. It was a pleasant experience overall.
Mechanics in the shop are the BEST, esp Erick Rodas!!! great service!
Freddy very helpful, knowledgeable and treated me like an old customer.
Terrific, was so happy with the cannondale road bike, I road it 200 miles all over LA. It was wonderful.
Your highly skilled technicians. Freddy is very cordial and efficient.
Fair prices on products, services, and customer service is great. Thank you guys...
Very happy with my local shop
Efficient, effective and friendly service that identifies and fixes the issue.
Brady and all the folks I spoke to we're very knowledgeable and helpful! Ended up with the accessories I wanted..."I'll be back!"
Gilbert is great. He always explains the repairs to me. I am also please that Helen's has returned by bike within the day.
Everyone is helpful.
Great service
I love Helen's and support my local bike shop any chance I get. Thank you for all the years of excellent service.
Great selection of Pinarello frame sets! Monte is always super helpful and able to turnaround builds quickly.
Great service and good quality
Overall, I'm pleased with Helen's. My wife and I each bought our bikes there.
Recently, I was involved in a bike accident. I brought it in for repair last week. To my surprise, the cost was $1100.00. I really feel as if I should have received a phone call prior to the repair. I had no idea that it would be that expensive, and I just would have appreciated having some time to think about it before the actual repair was completed.
Thank you,
Name removed
Everyone is great - from service to Cameron in sales
The repair department was fantastic. They accepted my bike and replaced several parts, serviced it, and told me it would be a one day turnaround. I’m reality they got it back to me the same day. Kind nice folks.
Love the team! Very helpful. Very friendly. Trustworthy. Lots and lots of different kinds of bikes. They even have an amazing bike repair on site. They have bike clothes, pickleball paddies, accessories, sunglasses! Parking is easy and free! Daniel is especially helpful!
Friendly knowledgeable service.
Thank you all these years.
Technician diagnosed issue and resolved. Had my bike up and running in no time (it was in the shop for a couple of days - I expected that).
Service from staff and bike mechanics especially they are 10/10
The wide range of bicycle manufacturers and models in stock can't be beat when you're looking to purchase a new bike. You can road test just about anything you're interested in. Maintenance of your current bicycle is top notch. I drive from Thousand Oaks to get my bicycle serviced.
You guys are terrific! The item I ordered was waiting for me and your repair folk helped me deal with some tiny little problems. What a nice staff you have!
NIce selection of quality products with service that is helpful but not pushy
I like Adam.
Friendly helpful and non douchey staff. Doesn’t make me feel dumb for asking all sorts of questions. Feels like the staff actually wants to help. Have had some poor experiences with other shops who almost make you feel bad for giving them business. Would for sure recommend you guys. Also IN LOVE with my new fx3!!