based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great personalized service and selection of products!
You have all the options available and people at Helen’s Cycle are polite, professional, and
personable.
best cycling shop in Los Angeles. Going in there you know you'll get great service and it's like talking w/family.
I called for a bib short and they told me they have it in stock, but when I got there it was another brand that they tried to sell me, waist of my time, then I ordered it on line and after a day they told me they don’t have it in stock!!!!
Also they have not refund my money yet and they should of refunded right away.
Knowledgeable, friendly staff
Very kind and helpful staff. Limits on customer counts to improve health safety. Very knowledgeable service team and supportive with all requests.
A awesome bike and the Serice was great!
I met two different people in the store, on two different visits: Seth and Greg. Both were super patient and helpful with all my questions. I never felt rushed or patronized. I only felt heard and respected.
My daughter got to try out a bike and Greg cut the seat down for her. Then I tried out a bike and LOVED it. Greg then helped me get both bikes (my daughter's, with a new seat, and my new bike) onto the bike rack on my car.
Very positive experience. Looking forward to getting my daughter her bike, when it arrives.
Great service
Staff is very courteous and helpful, service quality and location are great.
Great Service! Adam was very knowledgeable about EVERY facet of the cycling world. I had a wonderful experience and learned tremendously from Adam's comprehensive command of product detail. I will most definitely visit again!
Your service department is the best! Wilber… Nothing can compare! I have to buy all my bikes from your store simply because there’s no place I would bring a bike other than to Wilber!
Highly knowledgeable employees. Greg Elgin, one of the shop's managers, is consistently helpful, always has informed recommendations, and is always professional and highly responsive. He is always willing to go the extra mile to serve his customers. Great shop.
Courtesy of staff. Some are outstanding, others are rather antagonistic, especially if you go up to the top floor and browse the most high-end bicycles! My father and I had particularly uncomfortable exchange with one of the staff, whom is still working at the Santa Monica facility, that was nothing short of discourteous and judgemental.
Great service department.
Excellent selection and staff expertise of bikes
Milton helped me out. He was amazing, really fixed my bike and gave a great attitude. I would come back for his service next time I need it!
Friendly. Good selections and excellent repairs.
Knowledgeable professional staff
Brought my Trek mountain bike in for tune up.. everyone was very attentive and helpful. I was pleased with the outcome and the computer printout with all my bike info. Great customer service, very friendly!!!
Testing the bike out before purchasing, the Santa Monica location is lucky to have the dead end street right next to it!! Quickly added a quick stand at no extra cost.
Personable service and fair prices. Helen’s has that small town feel yet the highest quality. In short — I trust that my bike is being taken care of and the products I buy there will work well.
My brother sent me to Helen’s where’s he’s bought bikes and repairs for over 15 yrs.
I was hit by a truck while riding a Trek Rockhopper. I was ok, just bruised but nothing broken.
I went yesterday and was treated like a king. The salesperson really listened to my needs and the fact I wanted something lighter but a Trek. He picked one out that was perfect for me. The Trek Verza 2. I had some modifications and extra things I bought to enhance the bike. Front wheel comes off very easily to transport to ride with friends anywhere. He said I can come by anytime for consultations, a glitch or repair.
There’s also a great bike path from the shop to the beach I’ll be riding.
Don’t waste your time with other shops.
Outstanding expertise and helpfulness of Wilbur the manager of your Service Department. He can creatively fix anything. He also has a vast knowledge of your products.
Team members were very friendly and helpful.
Great customer service!!
I am a first time bicycle buyer, and Adrian made me feel comfortable. I felt comfortable asking questions, and ended up with a bike I love.
1. I dropped off my bike on a Saturday. I was told I would receive a call on Tuesday (I did not). I called again on Wednesday and was told someone would take a look at my bike and give me a call back (I did not). I called again on Friday and was told someone would check up on my bike and would call me in a few minutes (it did not happen). I finally had to call again, only to understand that a repair was not possible because Helen's didn't have the spare part.
2. When I got back home, I realized that the cap of my gear charger was missing.
Friendly and helpful staff.
I had a service appointment, and they delivered what they promised.