based on 1610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Adam was great!
Maintenance
Very happy with the customer service.
Daniel, Greg, Hector and all the employees make Helen's Manhattan Beach the best shop around.
Friendly staff that provides options for purchases and service. Tech team is also good and I only trust them to work on my bikes.
Excellent, expeditious service in the Service Dept. Employee went above & beyond.
Wilbur is the BEST. Love Helen's. We left our bikes at the shop during the fire...so fortunate to have saved the them. Thank you thenk you thank you!!
Awesome services but a little pricey!
N/A
Well I love the bike I purchased. It is just what I was looking for and Greg was very knowledgeable!
We had a great experience renting bikes, and receiving awesome service from Adam, who gave us so many useful tips.
Route selection at the area could be great
The service and bike shipping department folks are so friendly, deeply capable, and professional.
Friendly staff and excellent work each time we bring our bikes in. Thank you!
Cameron is the best. Your team is the ONLY real bike shop to go to on the westside of LA
Russ
Customer since 2010
Fast, easy, professional.
Great service on my cherished Time Skyline
I took my Electra eBike in for routine service and they did a great job. Quick turnaround and runs like buttah! I took the opportunity to say hello to Monty, who scored my bike for me 3 years and 8000 miles ago!
Service department is excellent, fast and efficient. Love it
Monty is great
Thanks for delivering a great bike to us on such short notice! -Jean-Marc Vlaminck
All of Helen’s staff from owner to sales reps to cashier to repairs - everything 10+++ I have been coming to Helens for over 30 years,
They never disappoint - service and personal attention is unparalleled!
G. Marq Roswell
Best mechanic in the business
Came in with a vague idea of what I wanted. Met with David who was superb from start to finish.
Even ordered the specific bike from Trek for me to ride in person. No pressure and very attentive.
Answered all of my many questions and he knew exactly what he was talking about. I00% recommend.
Friendly an knowledgeable
The staff was so kind and helpful🙏 As a Pacific Palisades fire victim who lost literally everything, Helen’s was a needed visit to the store in Santa Monica. So very grateful for their kindness,
Cameron listened carefully to our wishes and found bikes in stock.
Everything! I've been shopping at Helens for so many years, and each and every time the staff is professional; friendly, helpful and just fantastic.
The Service Department is always awesome as well.
Adam is amazing; as well as everyone. Always love shopping at Helen's. Happy to recommend
Super nice !! Helpful and efficient
The people working at Helen’s are wonderful! They are friendly, helpful, quick and knowledgeable. It reminds me of how customer service used to be! I’m so happy we have the guys at Helen’s in our community.